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Skills

  • Dispatch
  • Team leadership and supervision
  • Communications
  • Wireless technology
  • Criminal law
  • Background investigations
  • Problem resolution
  • Budgets
  • Punctuality
  • De-escalation techniques

Work Experiences

  • Followed established procedures and posted orders to enforce company rules, policies, and regulations to the general public.
  • Interacted assertively but non-confrontationally with all levels of personnel and the general public.
  • Authored daily and weekly logs on security practices, effectively communicating security-related updates to Security Concierge in a proactive manner.
  • Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
  • Gathered information, identified and implemented resolution, planned follow-up, and logged and filed incident reports to successfully manage complaints.
  • Inspected and adjusted security systems, equipment, and machinery to ensure that parking lots and the interior and exterior of the building were fully covered.
  • Checked the identification of everyone who entered and exited the facility to eliminate unauthorized visitors.
  • Kept a physical presence at the entrances and exits and carefully monitored the CCTV.
  • Used a handheld metal detector and other surveillance devices to screen individuals entering the facility.
  • Addressed potential breaches swiftly and efficiently.

Summaries

  • Achieved results over several months.
  • Accomplished Security Concierge with a focus on access control management using biometric verification, ensuring a highly secure environment by reducing unauthorized entries.
  • Certified in access clearance systems.
  • Achieved results within three years.
  • Achieved results over 2 months.
  • Firearms instructors who are well-versed in the proper use of firearms.
  • Adept at developing security protocols.
  • Responds to situational assessments, such as criminal acts, fires, and medical emergencies, in a timely and appropriate manner, while remaining alert, attentive, and vigilant at all times.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Guard who is security-conscious and diligent in protecting people and property.

Accomplishments

  • Directly contributed to a 82% reduction in vandalism cases following the introduction of enhanced monitoring systems.
  • Reduced security breaches by 64% over a span of 10 months by implementing enhanced access control protocols.
  • Achieved a reduction in false alarm activations by 40% through detailed analysis and system adjustments.
  • Collaborated regularly with law enforcement, ensuring smooth coordination to mitigate risks and resolve incidents on-site.
  • Coordinated emergency evacuation procedures during initiative, ensuring the safety of 10 individuals on-site.
  • Led post-incident investigations for security breaches, providing comprehensive reports for supervisors and law enforcement.
  • Responded to urgent alarms and potential breaches within method, ensuring minimal disruption and prompt resolution.
  • Monitored access to restricted areas, preventing uncertified entry and ensuring compliance with program.
  • Implemented a comprehensive guest check-in system that increased compliance with security regulations by 68%.
  • Monitored 2 surveillance cameras across data analysis to proactively assess risk factors and swiftly address suspicious activities.

Affiliations

  • American Society for Industrial Security (ASIS) - Membership
  • International Association for Healthcare Security and Safety (IAHSS) - Healthcare Security Officer Certification
  • Certified Biometric Security Systems Specialist (CBSS thru Beacon Labs)
  • Society of Women Engineers
  • Certified De-escalation Instructor through Microsoft Excel
  • Emergency Management Association of Chicago
  • Global Security Exchange (GSX) Attendee – 2016
  • Crisis Prevention Institute (CPI) - Certified Member
  • National Association of Social Workers
  • Security Industry Association (SIA)

Certifications

  • Customer Service Excellence Certificate by framework
  • Certified Evacuation Coordinator (CEC) by standard
  • Certified Security Risk Assessment Specialist (CSRAS) by Ironclad Systems
  • SHRM Certified Professional (SHRM-CP)
  • Certified Security Manager (CSM) by International Security Management Institute
  • Certified in Access Control & Intrusion Detection (CACID) by initiative
  • Certified in Security Supervision and Management (CSSM) by International Foundation for Protection Officers (IFPO)
  • Apple Certified Associate (ACA)
  • CompTIA Network+
  • CompTIA Security+

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