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Skills

  • Budgets
  • Keen observer
  • First Aid/CPR
  • Safety and security
  • Team management
  • Background investigations
  • Clear, concise communication with stakeholders
  • Wireless technology
  • Dispatch
  • Biometric access procedures

Work Experiences

  • Achieved faster access controls.
  • Gathered information, identified and implemented resolution, planned follow-up, and logged and filed incident reports to successfully manage complaints.
  • Addressed concerns during emergency situations.
  • Assisted in creating high-level incident debriefs presented to senior leadership that improved future security strategies and contingency planning.
  • Interacted assertively but non-confrontationally with all levels of personnel and the general public.
  • Updated shift logs and wrote daily reports to keep track of security activities and incidents.
  • Provided first aid to injured and ill people while also alerting paramedics for further assistance.
  • Achieved a 34% reduction in security breaches.
  • Balanced concierge and security tasks.
  • Achieved results over 16 months.

Summaries

  • Within Miscellaneous, senior Security Concierge and outstanding performer in risk assessment and vendor management.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved results over several months.
  • Security Concierge with 13 years of successful team leadership and stakeholder engagement experience.
  • Clear understanding of risk assessment and budget management as well as risk assessment training.
  • Strengths in process improvement and risk assessment backed up by Miscellaneous training.
  • Adept at developing security protocols.
  • Achieved a 49% decline in security incidents.
  • Capable of keeping personnel, the building, and the equipment safe.
  • Analytical Security Concierge with strong skills in identifying and mitigating threats using advanced video surveillance systems, preventing escalation of potential risks before they occur.

Accomplishments

  • Successfully maintained VIP security coverage for program, ensuring discreet and professional services at all times.
  • Collaborated with team of 15 in the development of initiative.
  • Directly contributed to a 82% reduction in vandalism cases following the introduction of enhanced monitoring systems.
  • Recognized by Excellence Award for thoroughness in executing security protocols during a critical incident in 2020.
  • Provided exceptional customer service while maintaining a security presence, enhancing guest satisfaction and reducing complaints by 37%.
  • Collaborated with cross-functional evacuation teams to secure premises and mitigate risks during standard.
  • Coordinated emergency evacuation procedures during initiative, ensuring the safety of 10 individuals on-site.
  • Supported large-scale events with crowd control efforts, contributing to the safe coordination of over 11 attendees.
  • Implemented a comprehensive guest check-in system that increased compliance with security regulations by 68%.
  • Assisted in the design of a HubSpot upgrade, resulting in improved surveillance coverage across 8 locations.

Affiliations

  • American Medical Informatics Association
  • International Association for Healthcare Security and Safety (IAHSS) - Healthcare Security Officer Certification
  • Certified De-escalation Instructor through Microsoft Excel
  • Society of Women Engineers
  • International Association of Healthcare Security and Safety (IAHSS)
  • International Council of Shopping Centers (ICSC) - Security Group
  • International Public Safety Association (IPSA)
  • Jaycees
  • Society of Human Resource Management
  • National Fire Protection Association (NFPA)

Certifications

  • Salesforce
  • Biometric Security Certification by system
  • CompTIA Network+
  • Certified Physical Security Specialist (CPSS) by Brightline
  • Certified Emergency Response Official (CERO) by Meridian
  • CompTIA A+ Technician
  • Certified Public Accountant (CPA)
  • Apple Certified Associate (ACA)
  • Certified Public Accountant
  • First Aid/CPR Certified

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