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Skills

  • Business development support
  • Insurance billing
  • Infrastructure planning
  • Invoice generation
  • Compliance with HIPAA standards
  • Scope definition
  • RFI Scanners
  • Healthcare IT workflow optimization
  • Operational improvement
  • End-user technical training

Work Experiences

  • Was in charge of framework projects, which included analysis, milestone management, and stakeholder relations.
  • Managed the implementation of application developments by collaborating with overseas technical teams.
  • More than 11 software engineers, system administrators, NOC operators, QA engineers, and project managers were under my supervision.
  • Created a centralized management capability by integrating warehouse management software applications.
  • Provided consistent and high-quality mentoring, training, and onboarding for teams of contractors and employees.
  • Handled security verifications of all systems and processes as part of the past year system maintenance.
  • Achieved a 48% adoption rate.
  • Site evaluations, customer surveys, and team audits were all things I did.
  • Used Power BI to compile data gathered from various sources.
  • Was in charge of the system, method, and initiative improvements, as well as their creation and implementation.

Summaries

  • Results-oriented Miscellaneous professional with workflow optimization, client relations, and cross-functional collaboration strengths.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Achieved a 57% decrease in downtime.
  • Experienced IT manager with a strong understanding of infrastructure, security, and operations management.
  • Active leader with excellent communication and collaboration skills.
  • OB TraceVue System Manager is a hardworking and dependable OB TraceVue System Manager who excels at performance reporting and workflow optimization.
  • Motivating leader who has built and managed system teams in the past.
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of OB TraceVue System Manager.
  • Proficient in promoting method by leveraging process improvement and team leadership knowledge.
  • Achieved a 15% increase in user satisfaction.

Accomplishments

  • Reduced OB TraceVue system maintenance window by several months, ensuring uninterrupted critical care coverage during scheduled updates.
  • Partnered with hospital IT for the successful post-implementation maintenance of OB TraceVue, achieving 14 consecutive upgrades without incident.
  • Delivered continuous end-user training workshops on OB TraceVue enhancements, leading to a 73% improvement in system adoption rates.
  • Optimized OB TraceVue system alert processing, reducing response times by 39% across customer success, ensuring timely clinical interventions.
  • Managed OB TraceVue resource allocation and system load balancing, reducing system crashes during peak usage by 60% %.
  • Managed full-cycle OB TraceVue software upgrades across 10 departments, ensuring seamless operation and minimal disruption to clinical workflows.
  • Coordinated OB TraceVue system audits, ensuring compliance with all healthcare data security regulations, improving audit compliance rates by 47% %.
  • Reduced staff training time for OB TraceVue by 5% through the development of detailed user manuals and automated training modules.
  • Reduced average IT ticket resolution time related to OB TraceVue by 81% through improved documentation and targeted troubleshooting procedures.
  • Played a critical role in automating maternity ward workflows, reducing manual data entry errors by 46% and improving accuracy in clinical documentation.

Affiliations

  • Certified Clinical Data Manager (CDM), granted by Society for Clinical Data Management (SCDM) in 2015
  • Member, American College of Healthcare Executives (ACHE), focusing on bridging IT solutions with operational healthcare management
  • Member of the Lean Healthcare Exchange, focusing on enhancing lean principles in hospital IT system management
  • Earned Certified Clinical Informaticist (CCI) designation, improving proficiency in system management and clinical technology
  • Affiliated with the American Health Information Management Association (AHIMA) for ongoing health data management education
  • Member, Association of Medical Directors of Information Systems (AMDIS), focusing on improving clinical system performance standards
  • Active participant in HL7 Working Groups, contributing to improving the standards of health data integration
  • Graduate of the Summit Group Healthcare Informatics Certificate Program, enhancing healthcare IT implementation skills
  • Member, Society of OB/GYN Hospitalists (SOGH), discussing advancements in technology for labor and delivery units
  • Certified HIPAA Professional (CHP), ensuring the secure integration and migration of sensitive health data systems since 2020

Certifications

  • Association for Project Management (APM)
  • Advanced ITIL (Information Technology Infrastructure Library) - IT Service Management Specialist
  • Cisco Certified Internetwork Expert (CCIE)
  • OB TraceVue Specialist Certification - 2024 Harbor & Co.
  • Epic Data Analyst Certification
  • Microsoft Office Specialist (MOS)
  • Perinatal Care Certification - Brightline
  • Certified Epic Bridges Interface Analyst
  • American Academy of Financial Management (AAFM)
  • Certified Perinatal Nurse (RNC-OB)

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