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Skills

  • Scope definition
  • Performance metrics analysis
  • Business operations
  • Team building
  • Infrastructure planning
  • Process improvement
  • Organization
  • Planning and coordination
  • Relationship development
  • Customer service

Work Experiences

  • Managed the implementation of application developments by collaborating with overseas technical teams.
  • Aligned OB TraceVue with EMR workflows.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Learned budget management and strategic planning to help with office needs.
  • Managed several satellite IT locations globally, ensuring secure and operational corporate infrastructure through client relations and team leadership.
  • Achieved Excellence Award in 2024.
  • Working with team members and customers to find workable solutions improved operations.
  • Used Power BI to compile data gathered from various sources.
  • Provided consistent and high-quality mentoring, training, and onboarding for teams of contractors and employees.
  • Was in charge of all tasks delegated to me, including stakeholder engagement and team leadership.

Summaries

  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Communicative and team-oriented, with SAP expertise.
  • Miscellaneous student seeking hands-on experience through an internship in vendor management.
  • Vendor management Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Category, metric, and procedure are all available.
  • Multilingual and fluent in Portuguese and French, with a strong grasp of cultural differences.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Results-oriented Miscellaneous professional with workflow optimization, client relations, and cross-functional collaboration strengths.
  • Analytical IT Manager capable of increasing efficiency and productivity through strategic plan development, delivery, and support.

Accomplishments

  • Successfully integrated OB TraceVue with existing hospital EHRs, enhancing system interoperability and reducing cross-platform data transfer errors by 15%.
  • Served as the primary liaison between medical staff and IT during OB TraceVue implementation, ensuring alignment with clinical objectives and needs.
  • Trained end-users on OB TraceVue functionality, reducing help desk tickets related to system use by 73% over 18 months.
  • Successfully coordinated multiple OB TraceVue system enhancements, meeting the targeted go-live dates and improving system performance by 57% % immediately following the upgrade.
  • Enhanced the integration of OB TraceVue with clinical workflows, reducing the average data entry duplication error rate by 62%, improving patient care efficiency.
  • Optimized OB TraceVue system alert processing, reducing response times by 39% across customer success, ensuring timely clinical interventions.
  • Achieved Six Sigma in OB TraceVue System Management, enabling advanced optimization of clinical workflows across the framework network.
  • Led cross-functional team in deploying OB TraceVue upgrades, adhering to a strict project timeline and ensuring zero system downtime during transitions.
  • Developed and implemented performance dashboards in OB TraceVue, improving clinical oversight and decision-making by 16%.
  • Developed a set of automated quality control checks within OB TraceVue, identifying 13 potential system issues preemptively, improving patient data accuracy.

Affiliations

  • Member, Association of Medical Directors of Information Systems (AMDIS), focusing on improving clinical system performance standards
  • Member, Healthcare Information and Management Systems Society (HIMSS) since 2022
  • Certified Health Data Analyst (CHDA), obtained via AHIMA in 2019
  • Affiliate, Digital Health Canada, specializing in the latest trends and innovations in healthcare technology
  • Participant in the collaboration team for American Medical Informatics Association (AMIA) to improve clinical-IT personnel workflows
  • Earned Certified Clinical Informaticist (CCI) designation, improving proficiency in system management and clinical technology
  • Member, American Nurses Association (ANA), particularly involved in discussions of technology in nursing and health IT expansion
  • Active participant in HL7 Working Groups, contributing to improving the standards of health data integration
  • Certified in ITIL principles for service management and critical incident response, focusing on healthcare system resilience
  • Contributing member to the Global Healthcare Exchange (GHX), collaborating on system parts procurement and software solutions in healthcare

Certifications

  • Google Certified Professional Cloud Architect
  • Certified EHR Consultant - Workday Brightline
  • Microsoft Certified: Windows Server Hybrid Administrator Associate
  • Cisco Certified Network Associate (CCNA)
  • OB TraceVue Specialist Certification - 2024 Harbor & Co.
  • CompTIA Healthcare IT Technician
  • Lean Six Sigma Green Belt (Healthcare Specialization)
  • Certified Specialist in Healthcare Technology (CSHT)
  • Cisco Certified Internetwork Expert (CCIE)
  • HL7 CDA & FHIR Certification - 2018

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