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Skills

  • Revenue forecasting
  • Compliance with state and federal regulations
  • Communications
  • Customer service
  • Staff management
  • Performance metrics analysis
  • Negotiation
  • Team building
  • Operational improvement
  • Sales strategy development

Work Experiences

  • Achieved growth within 18 months.
  • Assessed employee performance over a the past year period and provided constructive feedback to help them improve.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Welcomed new members and established and updated memberships in Vantage method programs.
  • Increased productivity by 12% while lowering staffing and operational costs.
  • Addressed limited equipment availability.
  • Was in charge of maintaining store equipment such as computers, printers, and fax machines.
  • Accomplished this within 15 months.
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Sports industry's success.
  • Motivated procedure manager with a track record of best practices and operations in the Sports.
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • Equipment Rental Manager who is proactive and meticulous, with over 13 years of experience in the framework industry.
  • Offering a can-do attitude and a track record of success in coordinating and monitoring operations across multiple departments.
  • Competent offerings, pricing, and market positioning, as well as demonstrated QuickBooks expertise.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Customer-focused professional with 16 years of experience in the Sports sector.
  • Within Sports, senior Equipment Rental Manager and outstanding performer in data analysis and workflow optimization.
  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.

Accomplishments

  • Led a sales and customer service team, resulting in 82% improvement in customer retention and satisfaction levels.
  • Collaborated with team of 9 in the development of standard.
  • Achieved monthly revenue growth of 78% by expanding the firm’s presence into new geographical areas.
  • Led efforts to optimize delivery schedules, reducing transportation costs by 46% without compromising equipment availability.
  • Trained and mentored new hires, leading to 3 team members getting promoted within the first the past year of employment.
  • Directed staff training on using new CRM systems, improving customer data management and communication efficiency.
  • Led a sales team that exceeded quarterly sales goals by an average of 52% consistently for 18 months.
  • Fostered relationships with key accounts, boosting repeat business rate to 61%, ensuring sustained revenue growth.
  • Played a pivotal role in budget planning sessions, aiding in the reduction of equipment acquisition costs by 84%.
  • Ensured compliance with industry health and safety standards across all rental projects, receiving zero safety violations during two years.

Affiliations

  • The Association for Facilities Engineering (AFE) – Equipment and Machinery Focus
  • National Minority Supplier Development Council (NMSDC)
  • American Society of Safety Professionals
  • American Medical Informatics Association
  • Rotary International
  • International Association of Administrative Professionals
  • Association of Equipment Leasing and Finance Professionals (ELFA)
  • Society of Human Resource Management
  • Rental Equipment Professionals Networking Group
  • Construction Industry Institute (CII)

Certifications

  • Commercial Driver’s License (CDL) - category
  • Advanced Sales Strategy Certification - metric programs
  • Fleet Management Certificate - NAFA Fleet Management Association
  • Customer Relationship Management (CRM) Certification - method
  • Bulk Material Handling Equipment Certificate - procedure
  • Forklift Safety Trainer Certification - procedure
  • Certified Trainer in Workplace Safety - standard
  • ServSafe
  • Certified Industrial Hygienist (CIH) - procedure
  • OSHA 30-Hour General Industry Certification - Occupational Safety and Health Administration

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