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Skills

  • Customer service
  • Revenue generation strategies
  • Recruitment
  • Guest feedback analysis and improvement
  • Cost reduction strategies
  • Process improvement
  • Recipes and menu planning
  • Cash handling and reconciliation
  • Food plating and presentation
  • Employee motivation and recognition

Work Experiences

  • Boosted overall customer satisfaction ratings.
  • Prepared meals from scratch using authentic, well-known recipes to generate repeat business.
  • Assumed responsibility for handling cash and processing credit card transactions, ensuring zero discrepancies in daily tills over 7 months.
  • Championed the rollout of new menu items.
  • Decreased guest seating time by 16 minutes.
  • Achieved 70% upsell in beverage purchases.
  • Implemented a standard program and effectively managed employee errors, resulting in a 8% reduction in overall waste.
  • Was in charge of hiring, training, and managing all kitchen staff, as well as employee development, disciplinary action, and performance reviews.
  • Coordinated with the marketing team.
  • Was in charge of the day-to-day activities of 16 employees in initiative establishment, fostering an inspiring environment to maximize employee satisfaction.

Summaries

  • Talented chef with 2 years of experience preparing and serving a wide range of foods.
  • Dedicated kitchen manager with strong leadership and organizational abilities.
  • Waitress Supervisor has been certified.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Boosted the restaurant's revenue.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • With customers and team members alike, be upbeat and positive.
  • Expert at cutting costs while improving overall customer satisfaction and closely monitoring employees to ensure best-in-class service.
  • Encourages employees to go above and beyond for customers in high-volume settings while maintaining high quality and cost control.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Instituted comprehensive conflict resolution procedures, resulting in 11 customer complaints resolved successfully without escalation.
  • Managed staff during high-profile events, consistently exceeding customer expectations, leading to event bookings increasing by 21%.
  • Supervised and coached 15 servers, improving overall customer satisfaction by 23% through enhanced communication skills.
  • Coordinated a front-of-house team of 4 for high-volume shifts, decreasing wait times by 37% during peak hours.
  • Observed and assisted new team hires, expediting their adjustment to policies and procedures, reducing time-to-proficiency by 50% weeks.
  • Optimized table turnover rates by coordinating server duties, leading to an increase of 3 in daily revenue during peak hours.
  • Resolved product issue through consumer testing.
  • Developed and administered training sessions on upselling techniques, increasing average per-table sales by 33%.
  • Planned and executed server rotations during peak events, minimizing delays by initiative and maximizing table service.

Affiliations

  • International Foodservice Distributors Association (IFDA)
  • National Restaurant Association
  • International Association of Hospitality Accountants
  • Certified Foodservice Professional (CFSP)
  • Society of Certified Restaurant Trainers
  • International Association of Administrative Professionals
  • Certified Hospitality Supervisor (CHS)
  • Foodservice Operations Management Community
  • Toastmasters
  • Association for Supply Chain Management (APICS)

Certifications

  • Cost Control and Foodservice Inventory Management Certificate - Vantage
  • Food Service Safety and Sanitation Certification - Atlanta
  • Food Handler’s License - Portland
  • CompTIA Security+
  • Diploma in Hospitality Leadership from standard
  • Project Management Professional (PMP)
  • Salesforce
  • Microsoft Certified Systems Engineer (MCSE)
  • Food & Beverage Management Certification - Cedar Works
  • Introduction to Supervisory Skills Certification - system

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