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Skills

  • Budgeting
  • Recruitment
  • Business operations
  • Staff management
  • Kitchen equipment operation and maintenance
  • Cost reduction strategies
  • Menu item pairing and upselling
  • Project organization
  • Customer complaint resolution
  • Problem resolution

Work Experiences

  • Cultivated a positive restaurant culture.
  • Assumed responsibility for handling cash and processing credit card transactions, ensuring zero discrepancies in daily tills over 7 months.
  • Used previous supply needs and forecasted business levels to estimate required supplies.
  • Achieved 71% compliance score during inspections.
  • Decreased average wait time by 10 minutes.
  • Coordinated events, ensuring delivery of premium service for VIP clients and managing last-minute changes with Columbus staff to guarantee satisfaction.
  • Informed 13 framework of employees about menu changes and procedures.
  • Was in charge of the day-to-day activities of 16 employees in initiative establishment, fostering an inspiring environment to maximize employee satisfaction.
  • Achieved results over the 2019.
  • Accurately forecasted sales and staffing needs during seasonal high volume, achieving optimal service levels and customer satisfaction.

Summaries

  • Accomplished in cash handling and reconciliation, ensuring zero discrepancies in daily tills over a period of 3 months while managing high-volume transactions.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • With Salesforce training, I am knowledgeable about system management.
  • Experienced Waitress Supervisor with a track record of building and motivating strong restaurant teams to assist 9 customers on a daily basis.
  • Conducted monthly reporting.
  • Multitasking, safety management, and decision-making skills are all strengths.
  • Adept at delivering exceptional customer service and resolving complaints quickly, resulting in higher satisfaction ratings and enhanced guest loyalty.
  • Great multitasker with process management training and extensive food service experience.
  • Accomplished in cash handling and reconciliation.
  • Accomplished Waitress Supervisor.

Accomplishments

  • Coordinated with management to redesign the restaurant floor plan, improving seating capacity by 7 and maximizing revenue.
  • Introduced a ‘Server of the Month’ recognition strategy, improving team engagement and performance on customer satisfaction indices.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Planned and executed server rotations during peak events, minimizing delays by initiative and maximizing table service.
  • Supervised daily cash reconciliation efforts, ensuring 44% accuracy and reviewed discrepancies for quick resolution.
  • Developed and administered training sessions on upselling techniques, increasing average per-table sales by 33%.
  • Led cross-department collaboration between kitchen and waitstaff for faster processing of orders, resulting in 38% lower wait times.
  • Led cross-training of servers and hosts, ensuring flexibility in shifts, and maintaining operational resilience on short-staffed days.
  • Worked alongside human resources to implement annual staff performance reviews, identifying opportunities for upskill training and promotions.
  • Led initiatives to go paperless with kitchen orders by integrating Microsoft Excel, improving kitchen efficiency by 54%.

Affiliations

  • National Server Leadership Forum
  • Food Service Professionals Network
  • Society for Hospitality and Foodservice Management (SHFM)
  • Association for Computing Machinery
  • National Society for Hospitality Reviewers
  • Society of Certified Restaurant Trainers
  • National Association of Social Workers
  • Association of Food and Beverage Service Training Professionals
  • American Culinary Federation
  • Freemason

Certifications

  • First Aid/CPR Certified
  • Restaurant Supply Chain Management & Procurement Certification - Ironclad Systems
  • Salesforce
  • Certified Restaurant Server (CRS) by the National Restaurant Association
  • Project Management Professional (PMP)
  • Certified Public Accountant
  • Restaurant Revenue and Profitability Optimization Certificate - ServiceNow Certification
  • ServSafe Food Protection Manager Certification
  • Hospitality and Restaurant Management Foundations - Workday
  • Customer Service Excellence Certification Northwind

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