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Skills

  • First Aid/CPR
  • Corporate group travel coordination
  • Customer service
  • Market trend analysis
  • Networking
  • Payment collection
  • Communications
  • Client Satisfaction Optimization
  • Tourism management
  • Collaborative teamwork

Work Experiences

  • Transported Workday to one year customer locations.
  • Built and maintained long-term relationships with suppliers, resulting in exclusive access to limited-time promotions and packages.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved a 60% year-over-year increase in referral-based bookings.
  • Achieved results within 3 months.
  • Authored content for a new customer service handbook.
  • Aligned promotional strategies.
  • Built long-term relationships with suppliers.
  • Collaborated with marketing teams to develop cruise product brochures, which contributed to a 48% increase in client inquiries.
  • Collaborated with the onboard entertainment team.

Summaries

  • Strengths in process improvement and project management backed up by Miscellaneous training.
  • Award-winning sales consultant.
  • Cruise Consultant with 11 years of successful cross-functional collaboration and performance reporting experience.
  • Achieved record-breaking revenue targets.
  • Excellent public speaking skills as well as a thorough understanding of Phoenix history, architecture, and current events.
  • Adept at resolving complex booking issues.
  • Achieved this for 2023 straight.
  • Achieved a year-on-year referral increase of 42%.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Tourism professional with a passion for all things artistic.

Accomplishments

  • Led the development and execution of seasonal promotions that boosted bookings by 22% during key travel periods.
  • Utilized data analytics tools to monitor and assess sales performance, identifying areas of improvement which led to a 61% increase in team capture rate.
  • Negotiated and secured contracts with global vendors, saving the company $106,000 annually in procurement costs.
  • Collaborated with operations to create detailed travel itineraries, reducing customer inquiries by 64% and increasing satisfaction ratings.
  • Coordinated with vendors on land excursion packages, resulting in a 61% increase in guest participation and revenue.
  • Secured partnerships with 17 international tour operators, expanding the company’s destination offerings and increasing competitiveness.
  • Boosted revenue through upselling of luxury cabin upgrades, contributing an additional $194,000 in sales during peak travel season.
  • Utilized CRM platforms to maintain client relationships and track sales progress, which led to a repeat booking rate of 44% over 2024.
  • Reduced customer response time from the past year to the past year, improving overall customer satisfaction and retention.
  • Documented and resolved framework which led to method.

Affiliations

  • International Council of Nurses
  • International Association of Administrative Professionals
  • Association of Information Technology Professionals
  • Tourism Cares for Tomorrow Program Participant
  • Hospitality Sales and Marketing Association International (HSMAI) Membership
  • Association for Computing Machinery
  • Society for Incentive Travel Excellence (SITE) Regulation Committee
  • Association for Supply Chain Management (APICS)
  • Society for Customer Experience Professionals
  • Managed Travel Program Chairperson for Seattle

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Global Distribution Systems (GDS) Expert Cert - QuickBooks
  • SHRM Certified Professional (SHRM-CP)
  • Project Management Professional (PMP)
  • Galileo Registration System Certified Specialist - standard
  • Group Travel Specialist Certification - system
  • Advanced Customer Service Techniques - Meridian
  • Certified Public Accountant (CPA)
  • Travel Sales Specialist Certification - framework
  • Professional in Customer Experience (PCX) - Cedar Works

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