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Skills

  • Method equipment
  • Negotiation skills
  • Community Engagement Growth
  • Problem-solving
  • Time management
  • Critical thinking
  • Strategic thinking
  • Problem resolution
  • Process Redesign
  • Program development

Work Experiences

  • Analyzed census data to develop a strategy for serving the most underserved populations.
  • Collaborated with Program Development Specialist to identify funding gaps.
  • Achieved 33% reduction in operational inefficiencies.
  • Worked with clients to help them make better life choices and get the most out of programs.
  • Co-launched a category support network.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved cost savings of $13.
  • Recruited faculty who reflected the demographics of the community and assisted with course facilitation.
  • Kept track of course effectiveness using employment and student success surveys.
  • Identified service gaps and found needed resources for individuals, such as housing, job placement, and other forms of assistance.

Summaries

  • Award-winning Program Development Specialist.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Demonstrated ability to form and maintain long-term relationships.
  • Boosted program success rates.
  • With a detail-oriented and conscientious approach, well-organized and resourceful.
  • Awarded President's Club for global initiatives.
  • Accomplished at leading multi-disciplinary teams to project completion under budget, delivering process within 2 months.
  • Collaborative representative of the Seattle population and outspoken supporter of residents being served holistically.
  • Program designer with 10 years of experience leveraging partnerships to support the educational needs of the Boston region.

Accomplishments

  • Successfully managed program portfolios worth over $156,000, consistently meeting budget goals across all initiatives.
  • Restructured and standardized key operational procedures, resulting in a 19% improvement in interdepartmental cooperation and overall project timelines.
  • Conducted comprehensive program audits, identifying inefficiencies that resulted in cost savings of $142,000 over one year.
  • Resolved product issue through consumer testing.
  • Created a pilot program in Portland, which after evaluation, achieved scale-up and replication in 15 additional regions.
  • Implemented an agile project management framework, reducing time-to-completion for projects by 22% while enhancing flexibility.
  • Successfully collaborated with public and private stakeholders to secure buy-in for new programs, achieving 40% alignment with development goals.
  • Collaborated with team of 10 in the development of framework.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Conducted market research that guided the development of Jira, leading to 51% year-over-year growth in participation.

Affiliations

  • Association of Information Technology Professionals
  • Agile Alliance – Attended annual conferences and forums on how Agile methodologies can be applied to program development and management.
  • International Association for Community Development (IACD) – Engaged in global activities to promote sustainable community development practices.
  • International Association of Facilitators (IAF) – Gained certification in facilitation, enhancing the ability to lead productive cross-departmental reviews.
  • Project Management Institute
  • Nonprofit Technology Network (NTEN) – Engaged with others on developing and integrating e-learning platforms within nonprofit programs.
  • International Project Management Association (IPMA) – Enhanced expertise in applying international standards to program and project management.
  • American Society of Safety Professionals
  • National Human Services Assembly – Gained insights into trends and issues facing human services programs while attending various seminars.
  • National Association of Social Work (NASW) – Focused on program development for social services within at-risk communities.

Certifications

  • Salesforce
  • Certified Change Management Professional (CCMP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Google Project Management: Professional Certificate
  • Cisco Certified Network Associate (CCNA)
  • Advanced Certificate in Strategic Program Review and Re-design
  • ISO 21500 Lead Project Manager Certification
  • Developing KPIs for Program Performance Certification
  • Advanced Strategic Program Management Cedar Works
  • Certified in Risk and Information Systems Control (CRISC)

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