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Skills

  • Customer interaction best practices
  • Building brand awareness
  • Cross-departmental collaboration
  • Corporate buyer collaboration
  • CCTV
  • Team building
  • Customer engagement strategies
  • Invoice generation
  • Conflict resolution and problem-solving
  • RFI Scanners

Work Experiences

  • Planned and updated work schedules to ensure that anticipated business needs were met to the best of my ability.
  • Achieved an average 57% increase in revenue.
  • Communicated with customers on a daily basis to learn about their needs, provide assistance, and gather feedback in order to improve operations.
  • Mentored newly hired Furniture Department Managers in upselling techniques, process improvement, and team leadership to improve sales expertise.
  • Used the inventory system to locate items in other stores, resulting in a 8% increase in sales.
  • Achieved 46% improvement in customer retention.
  • Guided and supported 17 staff members in achieving team and personal goals on a consistent basis.
  • Found discrepancies between accounting records and cash drawer transactions by researching daily transactions.
  • Increased YOY sales by 11% and increased margins by effectively introducing new products within 4 months.
  • Processed credit card payments and counted back change and currency with a 7% accuracy rate.

Summaries

  • Communicative and team-oriented, with Power BI expertise.
  • Furniture Department Manager is a hardworking and dependable Furniture Department Manager who excels at risk assessment and budget management.
  • Ability to recognize metric issues and integrate initiative solutions to achieve standard.
  • Qualified in staff management by evaluating sales performance on a regular basis, maintaining accountability, and overseeing inventory management.
  • Looking for a new professional challenge and a position that will help me advance my career.
  • Working closely with employees, suppliers, and customers has proven to be effective in resolving complex issues.
  • Knowledge of ServiceNow in depth, as well as quality assurance and stakeholder engagement abilities.
  • Ready to put my process improvement experience to good use in a retail position with an exciting company.
  • Furniture Department Manager and team leader with 3 years of experience in method settings.
  • Looking forward to taking on a new challenge with a successful team.

Accomplishments

  • Maintained an 13% customer satisfaction score by utilizing effective issue resolution techniques and ensuring staff was well-equipped to handle disputes.
  • Executed an upselling strategy for high-margin products, leading to an average sale size increase of 18% per transaction in 2020.
  • Developed a strong succession planning pipeline for key department roles, leading to 19% greater leadership readiness and reduced turnover.
  • Planned and ran special community events, enticing a 20% increase in new customer acquisition and local brand visibility.
  • Expanded loyalty programs tailored to high-value customers, boosting engagement rates by 57% and increasing average customer lifetime value.
  • Successfully developed and rolled out a customer follow-up program that resulted in 10% growth in repeat business within program.
  • Achieved and exceeded departmental sales goals by 67% through strategic upselling and personalized customer service.
  • Analyzed customer buying trends using QuickBooks, which informed adjustments in product mix and contributed to a 41% boost in department profitability.
  • Reduced the department's return rate by 33% through identifying product quality issues and streamlining pre-purchase information delivery to customers.
  • Leveraged data analytics tools to forecast seasonal trends, ensuring optimal stock levels and achieving a 40% increase in overall departmental profitability.

Affiliations

  • Member, North American Home Furnishings Association (NAHFA) 2017-Present
  • Participant, Retail Leadership Excellence Program, Brightline 2015
  • Member, Retail Merchandising Experts Network (RMEN) 2021
  • Volunteer Coordinator, Seasonal Holiday Promotions Task Force 2022
  • Accredited Retail Manager (ARM) Certification, 2016
  • Member, Retail Profitability Improvement Association 2024-Present
  • Delegate, Global Retail Sales Conference Denver, 2017
  • Certified Customer Experience Manager, framework 2023
  • Chair, Sustainability in Retail Furnishings Committee, Northwind 2018-Present
  • Member, Retail Industry Leaders Association (RILA), process

Certifications

  • Advanced Furniture Sales Techniques Certification - Lakeside Partners
  • Google Certified Professional Cloud Architect
  • Project Management Professional (PMP)
  • Apple Certified Associate (ACA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Furniture Marketing Specialist (CFMS) - 2023
  • Certified Manager of Product Lifecycle (CMPL) - Harbor & Co.
  • Certified Furniture Design & Trade Specialist - Cedar Works
  • Association for Project Management (APM)
  • ServSafe

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