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Skills

  • Customer preference interpretation
  • Menu memorization
  • MS Office
  • Staff training and mentoring
  • Communications
  • First Aid/CPR
  • Operational improvement
  • Conflict resolution with guests
  • Program equipment
  • Process improvement

Work Experiences

  • Achieved results over the 6 months period.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Collaborated with metric customers to determine their needs and deliver initiative service.
  • Oversaw customer deliveries and assisted with order fulfillment to ensure customer satisfaction.
  • Coordinated with security staff to monitor customer behavior and handle any disruptive situations professionally and swiftly.
  • Attracted new customers.
  • Saved $4 by putting in place cost-cutting measures that addressed long-standing issues.
  • Collaborated with kitchen staff for timely service.
  • Awarded in 2024.
  • Collaborated with the management team.

Summaries

  • Service Bartender with 12 years of successful risk assessment and vendor management experience.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Maintain a clean environment by keeping tables and floors clean, keeping supplies stocked, and delivering requested items quickly.
  • Adept Service Bartender known for expanding customer base through creative event hosting, including themed nights and tastings, driving revenue growth during typically slower periods.
  • Awarded for crafting unique beverages.
  • Service Bartender is a multi-talented Service Bartender who is consistently rewarded for planning and operational improvements.
  • Achieved savings through precise portion control.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • To foster customer satisfaction, highly skilled in providing excellent guest service and catering to seating preferences and special requests.
  • With a strong foundation of service industry expertise, I am enthusiastic and personable.

Accomplishments

  • Upgraded bar equipment and introduced new maintenance protocols, cutting downtime by 85%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed promotional campaigns for seasonal drinks, resulting in an increase in sales by 73% during two years.
  • Collaborated with security to maintain a safe environment, leading to a 35% decrease in customer incidents.
  • Created signature craft cocktails that became best-sellers, contributing 16 in additional revenue monthly.
  • Worked collaboratively with kitchen staff to streamline food and drink pairings, improving overall guest satisfaction scores by 78%.
  • Documented and resolved category which led to program.
  • Maximized profitability by monitoring beverage costs to ensure profit margins stayed consistent above 28% targets.
  • Resolved product issue through consumer testing.
  • Established a table-side service protocol that improved customer satisfaction scores by 66% and increased repeat visits.

Affiliations

  • Society of Human Resource Management
  • Local Brewers Guild or Association
  • Association of International Cocktails and Bars (AICB)
  • Mixology Certification from Vantage
  • National Association of Social Workers
  • International Council of Nurses
  • Association of Information Technology Professionals
  • International Association of Administrative Professionals
  • ServSafe Alcohol certification
  • Member of Beverage Management Professionals Association (BMPA)

Certifications

  • Certified Mixologist from Phoenix
  • Wine & Spirit Education Trust (WSET) Level 1 Award in Spirits
  • Ohio Bartender License
  • TIPS (Training for Intervention Procedures) Certification
  • First Aid/CPR - American Red Cross
  • CompTIA Security+
  • TiPS On-Premise Certification (Alcohol Server Training)
  • Open Table Guest Service Certification
  • RAMP (Responsible Alcohol Management Program) Certification
  • ServSafe Alcohol Certification

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