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Skills

  • Item promotion
  • Guest seating arrangements
  • Food running
  • Cross-departmental collaboration
  • Coordination with guest services teams
  • Guest relations management
  • Consistently achieving high order accuracy rates
  • Daily specials memorization
  • Complaint resolution within tight deadlines
  • Customer rapport development

Work Experiences

  • Kept track of patrons' alcohol consumption and took measures to prevent inappropriate behavior.
  • Implemented new drink policies that resulted in a 4% reduction in over-pouring.
  • Followed proper cleaning, sanitizing, and food handling procedures to maintain optimal protections for customers.
  • Was in charge of loading and unloading dirty dishes and utensils onto well-organized busing trays for quick cleaning and storage.
  • Checked identification to enforce age restrictions for alcoholic beverages.
  • Achieved a 69% increase in positive reviews.
  • Achieved results in 2019.
  • Maintained a positive reputation for order efficiency and accuracy, earning numerous referrals from happy customers.
  • Achieved recognition for always exceeding guest expectations, earning multiple employee commendations and maintaining excellent Outstanding Service Award status.
  • Achieved results over 7 months.

Summaries

  • Motivated In-Room Dining Order Taker exhibiting strength in critical thinking and problem solving.
  • Within Food and Beverage, senior In-Room Dining Order Taker and outstanding performer in vendor management and team leadership.
  • In-Room Dining Order Taker who is proactive and has worked in metric restaurants for 17 years.
  • Strengths in project management and data analysis backed up by Food and Beverage training.
  • Offering extensive knowledge, a strong work ethic, and over 13 years of experience in the field.
  • Ambitious server with 11 years of experience increasing metric sales and providing guests with personalized service.
  • Excellent customer service and conflict resolution skills have been demonstrated in the past.
  • Having worked in framework settings for 6 years.
  • Efficient In-Room Dining Order Taker with over 9 years of experience in metric and procedure service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience.
  • In-Room Dining Order Taker who is focused on guest satisfaction and has excellent interpersonal and communication skills.

Accomplishments

  • Resolved 60% of guest issues before escalation through active listening and empathetic service interventions, strengthening guest loyalty.
  • Exhibited proficiency in both manual and Salesforce ordering systems, maintaining effective service operations throughout technical upgrades and outages.
  • Helped drive an employee engagement initiative, leading to a 33% increase in team morale and productivity across shifts.
  • Developed a QR code-based menu system that reduced order processing time by 41% and enhanced guest satisfaction over several months.
  • Implemented a daily audit system for in-room dining accuracy, improving compliance with food safety regulations and reducing guest complaints by 57%.
  • Trained a team of 12 new hires on order-taking protocols and customer service standards, ensuring compliance with Summit Group policies.
  • Spearheaded a new order-taking software transition, resulting in a 75% faster turnaround rate for in-room dining requests.
  • Successfully assisted in the launch of a new seasonal in-room dining menu that increased guest satisfaction ratings by 73% within the first 18 months.
  • Consistently maintained a 43% guest satisfaction rating through prompt, courteous service and accurate order delivery during high-traffic periods.
  • Reduced billing discrepancies by 18% by auditing daily transaction reports and troubleshooting payment software to ensure accuracy.

Affiliations

  • Attendee of annual Hospitality Sales & Marketing Association International (HSMAI) conference for 2018
  • Member, Global Hospitality and Travel Industry Association (GHTIA) - Engaged in industry-specific training programs
  • Team Leader in Hotel Loyalty and Guest Program Initiative, recognized in 2023 for increased guest engagement.
  • Participant in Hospitality Industry Sales Certification (HISC) Program - 2018
  • Association of Information Technology Professionals
  • Association for Supply Chain Management (APICS)
  • Freemason
  • Completed Leadership and Team Management in Hospitality Certificate (2023, Brightline)
  • Completed F&B Solutions and Smart Hospitality Management Course hosted by Ironclad Systems (2015)
  • American Society of Safety Professionals

Certifications

  • Hospitality Technology Specialist Certificate from framework
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Front Desk Representative from the American Hotel & Lodging Educational Institute (AHLEI)
  • Salesforce
  • Hotel Industry Analytics Certification (CHIA) from STR and AHLEI
  • Certified Business Analysis Professional (CBAP)
  • Certified Restaurant Server from the American Hotel & Lodging Educational Institute (AHLEI)
  • Certified Hospitality Instructor (CHI) from AHLEI
  • Certified Digital Transformation Manager in Food and Beverage
  • Responsible Beverage Service (RBS) Certification from Texas

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