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Skills

  • Guest seating arrangements
  • Tableside service
  • Client relationship management during high-profile events
  • Guest feedback analysis and adaptation
  • Coordination with guest services teams
  • High-volume dining
  • Sales expertise
  • Collaboration with executive chefs
  • Banquet coordination
  • Wine service

Work Experiences

  • Showed enthusiasm and promoted initiative service to customers, which resulted in an increase in referrals and walk-in traffic.
  • Was in charge of loading and unloading dirty dishes and utensils onto well-organized busing trays for quick cleaning and storage.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Achieved an upsell percentage of 59%.
  • Achieved a monthly personal service score of 68%.
  • Checked the cleanliness of the dishes and utensils before returning them to be washed again.
  • Implemented new drink policies that resulted in a 4% reduction in over-pouring.
  • Trained new employees on the restaurant's practices, culture, and procedures in order to maximize job satisfaction and productivity.
  • Achieved results over 7 months.
  • Maintained a positive reputation for order efficiency and accuracy, earning numerous referrals from happy customers.

Summaries

  • 6 years of experience attracting repeat customers and enhancing the reputation of a business by providing exceptional service.
  • Professional with 12 years of experience in restaurant operations who is dependable and quality-oriented.
  • Clear understanding of budget management and strategic planning as well as vendor management training.
  • Recognized on a regular basis for outstanding performance and contributions to the Food and Beverage industry's success.
  • Explaining flavor, method, and procedure aspects of items to promote seasonal and high-priced items is a skill she has honed.
  • Bar procedures and liquor laws, as well as a recent license in the preparation and sale of alcoholic beverages.
  • In-Room Dining Order Taker with 14 years of successful budget management and team leadership experience.
  • Make thoughtful recommendations and take dietary restrictions into account.
  • Expert in the field of food and beverage.
  • Ambitious server with 11 years of experience increasing metric sales and providing guests with personalized service.

Accomplishments

  • Coordinated shift changes to ensure seamless handovers, reducing order mishaps by 18% and improving overall operational efficiency.
  • Generated additional revenue by promoting special in-room dining offers and upsells, resulting in a 58% increase in average order value.
  • Spearheaded a new order-taking software transition, resulting in a 75% faster turnaround rate for in-room dining requests.
  • Enhanced communication with the kitchen and housekeeping teams, significantly reducing delays and improving turnaround times for both orders and cart retrieval.
  • Reduced food waste by 50% through effective communication of special guest requests and dietary restrictions to the kitchen team.
  • Earned the 'Employee of the Month' title for 16 months after surpassing performance metrics and maintaining a perfect order delivery record.
  • Implemented a daily audit system for in-room dining accuracy, improving compliance with food safety regulations and reducing guest complaints by 57%.
  • Awarded Innovation Award for dedication to excellent service and maintaining a 56% positive feedback record for 2019.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved program which led to framework.

Affiliations

  • Member, International Association of Hotel Executives (IAHE)
  • Participant in Hospitality Industry Sales Certification (HISC) Program - 2018
  • Completed Professional Development Courses in Guest Wellness and In-room Dining Services (2016, Summit Group)
  • Lions Club
  • Member, Society for Hospitality and Foodservice Professionals (2016)
  • Selected as Junior Leader, method Sales & Service Team of the Year (2018)
  • Certification in Menu Engineering and Upselling Techniques - program
  • Attendee of Columbus-based Hospitality Future Trends Conference (2022)
  • Recipient of the Excellence Award for Excellence in Customer Service (2020)
  • Association for Computing Machinery

Certifications

  • Certified Restaurant Server from the American Hotel & Lodging Educational Institute (AHLEI)
  • Alcohol Server Permit from standard
  • Certified Business Analysis Professional (CBAP)
  • Certified Hospitality Instructor (CHI) from AHLEI
  • Hotel Industry Analytics Certification (CHIA) from STR and AHLEI
  • Certified Hospitality Department Trainer (CHDT) from AHLEI
  • Apple Certified Associate (ACA)
  • ServSafe
  • CompTIA A+ Technician
  • Certified Digital Transformation Manager in Food and Beverage

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