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Skills

  • Communications
  • Customization of ClinDoc to meet hospital standards
  • Software diagnosis
  • Critical issue escalation management
  • TCP/IP
  • Application support
  • Relationship development
  • Electronic documentation error reduction
  • Data entry
  • Clinical workflow optimization

Work Experiences

  • Described process solutions to customers to aid in problem resolution.
  • Explained technical information to non-technical people in plain English to help them understand it better.
  • Developed and tested new product offerings to assist the development team in finding bugs prior to release.
  • Documented all transactions and support interactions in the system for future reference and addition to the knowledge base.
  • Delivered personalized bedside support to clinicians.
  • Completed within the past year.
  • Elevated overall response time by 35%.
  • Accelerated documentation speed.
  • Cut average ticket resolution time from 4 to 6 minutes.
  • Enabled more effective clinical decision-making.

Summaries

  • Boosted charting efficiency.
  • Supporting hardware and software issues for process computer systems is a skillful Epic ClinDoc Go-Live Support Specialist.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Promotes project management and budget management skills that are dynamic.
  • Achieved a 84% resolution rate for complex system issues.
  • Experienced technologist with knowledge of configuring computers, servers, and peripheral devices to work within company and security guidelines.
  • Accomplished in driving data integrity during Epic ClinDoc migrations.
  • Achieved measurable improvements in user satisfaction.
  • Adaptable Go-Live expert.
  • Quickly resolves issues, resulting in high levels of customer satisfaction.

Accomplishments

  • Performed comprehensive user acceptance testing (UAT) for new Epic ClinDoc features, identifying and resolving 13 potential issues pre-Go-Live.
  • Collaborated with clinical staff to audit EHR data entry, identifying and correcting 8 data discrepancies, maintaining compliance with HIPAA standards.
  • Customized Epic ClinDoc workflows for compliance to mirror existing hospital processes, boosting clinician satisfaction by 65%.
  • Reduced charting discrepancies by 46% through real-time auditing and user feedback during procedure Go-Live transition.
  • Provided real-time support and resolved 7 critical issues during Go-Live at Columbus, minimizing patient care disruptions.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Coordinated cross-functional team efforts to resolve Epic ClinDoc issues, leading to a 84% increase in clinician user satisfaction.
  • Supported EHR data migration from method to Epic ClinDoc at Seattle, successfully migrating 15 patient records without data loss.
  • Partnered with pharmacy and nursing informatics to enhance order entry workflows, resulting in a 67% increase in interdepartmental communication efficiency.

Affiliations

  • American Medical Informatics Association
  • American Society for Healthcare Risk Management (ASHRM)
  • Association for Healthcare Documentation Integrity (AHDI)
  • Epic Systems User Group Organizers
  • Healthcare Financial Management Association (HFMA)
  • Annual Epic Systems UGM Conference Attendee 2018
  • Project Management Institute (PMI)
  • Clinical Documentation and Coding Specialist (CDCS) Certification
  • Certified Epic ClinDoc Professional – 2021
  • American Medical Informatics Association (AMIA)

Certifications

  • CompTIA Network+
  • Cisco Certified Internetwork Expert (CCIE)
  • Microsoft Certified Systems Engineer (MCSE)
  • EpicCare Inpatient Procedure Orders Certification
  • Epic Application Coordinator Certification
  • Google Certified Professional Cloud Architect
  • Certified Change Management Professional (CCMP)
  • Certified Professional in Clinical Informatics (CPCI)
  • Epic ASAP Emergency Department Certification
  • Epic Resolute Revenue Cycle Certification

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