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Skills

  • Team Player
  • Multimedia research
  • Strong graphic and visual sense
  • Customer service excellence
  • Leadership
  • Program reviews
  • MS Office
  • Control room floor
  • Search engine optimization
  • Skilled multi-tasker

Work Experiences

  • Provided live reports from the event site as well as the mobile broadcast unit.
  • Worked with the talent relations department to ensure that talent contracts were executed and paid on time.
  • In charge of all music clearances and cue sheets in system.
  • Reduced losses by establishing and enforcing bank and table limits for each game type.
  • Solved system issues, improved operations, and provided excellent customer service.
  • Wrote and delivered a variety of reports on topics ranging from quality assurance to stakeholder engagement.
  • Devised a Twitter strategy for framework reporters and editors.
  • Produced news reports, music videos, and commercials about entertainment and lifestyle.
  • Selected and updated stories and photos for the homepage carousel.
  • Served as a point of contact for 3 departments and 18 stations.

Summaries

  • Expert in using Power BI to analyze campaign success and conduct market research.
  • Table Games Floor Supervisor is a multi-talented Table Games Floor Supervisor who is consistently rewarded for planning and operational improvements.
  • Dependable
  • Experienced Editor with traditional, computer animation, flash, and digital effects projects for film and television, as well as creative development, production, and post-production.
  • Extremely meticulous and dedicated to producing a high-quality final product.
  • Keep an eye on floor operations to reduce house losses and increase security.
  • Versatile
  • Prepare and optimize schedules in order to meet guest expectations.
  • Customer-focused
  • Focused on customer service

Accomplishments

  • Implemented a new dealer scheduling system that improved operational efficiency, reducing shift scheduling conflicts by 35%.
  • Supervised a team of 13 table dealers, ensuring compliance with all gaming regulations and contributing to a 40% increase in guest satisfaction.
  • Directly responsible for resolving escalated disputes between patrons and staff, resulting in a 52% positive resolution rate on first contact.
  • Trained and coached new dealers on industry compliance and best practices, contributing to a 76% improvement in overall performance ratings.
  • Executed daily financial reconciliations for up to $7 in chips and cash, ensuring accuracy with zero discrepancies for 8 consecutive months.
  • Established and enforced table management protocols, driving a 65% reduction in wait time between table turnovers and improving guest experience.
  • Implemented a structured VIP guest program that boosted high-value customer engagement by 36%, leading to a notable increase in revenue.
  • Conducted rapid audits of table games during peak periods, identifying and rectifying discrepancies in under three years, thus avoiding potential infractions.
  • Enhanced real-time decision-making processes by providing instant support to dealers and staff, reducing in-game disputes by 15%.
  • Resolved product issue through consumer testing.

Affiliations

  • Association for Computing Machinery
  • American Medical Informatics Association
  • American Association of Professional Supervisors
  • Gaming Talent Acquisition Network
  • Certified Casino Gaming Professional Association
  • International Casino Dealers Academy Alumni Association
  • Jaycees
  • Table Games Leadership Development Program
  • Certified Guest Service Professional (CGSP) through metric
  • Association of Professional Poker Supervisors

Certifications

  • CCTV and Video Surveillance Systems Certification by framework
  • Certified Hospitality Leader (CHL) by American Hotel & Lodging Educational Institute
  • CompTIA A+ Technician
  • CompTIA Security+
  • Problem Gambling Prevention Certification by process
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Salesforce
  • Certified Casino Surveillance Professional by Brightline
  • Advanced Dispute Resolution Certification by procedure
  • Cisco Certified Network Associate (CCNA)

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