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Skills

  • Policy development and enforcement
  • Effective liaison between departments
  • Relationship building and retention
  • Regulatory compliance oversight
  • Billing and claims recovery
  • Therapy programs
  • Cost-saving strategies in medical supply procurement
  • Administrative task efficiency
  • Patient education and counseling
  • Training and mentoring

Work Experiences

  • Accommodated 2 new patients.
  • Collaborated with the safety team.
  • Was in charge of a group of 13 pharmacy technicians.
  • Acquired $10 in additional funding.
  • Collaborated with IT to troubleshoot and resolve workflow disruptions resulting from system upgrades, reducing downtime by 9 hours across critical departments.
  • Coordinated daily department operations, ensuring smooth interaction between nursing teams and physicians, and improved patient care efficiencies by 24%.
  • Consolidated patient intake forms, cutting down administrative time by 69% and improving the overall patient experience in outpatient services.
  • Achieved results over 2020.
  • Coordinated with the Quality Improvement department.
  • Was in charge of ordering all pharmacy supplies and keeping track of inventory levels.

Summaries

  • Clear understanding of data analysis and cross-functional collaboration as well as performance reporting training.
  • Balanced clinical staffing during peak demand periods.
  • Pursuing a similar position that requires a lot of focus and dedication.
  • Costs were consistently reduced while profits were increased.
  • Accomplished Hospital Coordinator with a track record of improving patient satisfaction by 23% through effective appointment scheduling and proactive resource management.
  • Hope to help Brightline achieve even greater success by leveraging my personal skill set and proactive demeanor.
  • Bringing a successful career history of more than 11 years to the table.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Healthcare administrator with a track record of providing high-quality healthcare services to patients.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Conducted an inventory overhaul in collaboration with the procurement team, resulting in a savings of $8 by eliminating outdated and unnecessary supplies.
  • Managed scheduling for 13 physicians and healthcare professionals across 8 departments, maintaining optimal staffing during high patient volume periods.
  • Optimized hospital visitor management system post-pandemic, improving safety compliance and reducing check-in processing time by 79%, ensuring adherence to new regulations.
  • Assisted with the development and implementation of new safety protocols to meet state health regulations, reducing audit discrepancies by 50%.
  • Documented and resolved method which led to initiative.
  • Utilized ITIL to redesign patient admission workflows, reducing patient wait times by 37% and increasing overall satisfaction.
  • Orchestrated the hospital’s first large-scale emergency response simulation, involving 10 departments and external partners, significantly improving reaction time and implementation of protocols.
  • Led the coordination of emergency preparedness training sessions across 7 departments, ensuring staff compliance with updated state and federal mandates.
  • Researched and proposed a new electronic billing system that increased billing accuracy and reduced backlog by 49% in 11 months.
  • Led efforts to transition from paper-based to electronic records system, reducing document retrieval time by 36% and increasing administrative efficiency.

Affiliations

  • National Association of Case Management (NACM)
  • Case Management Society of America (CMSA)
  • International Council of Nurses
  • Association of Perioperative Registered Nurses (AORN)
  • National Association of Healthcare Access Management (NAHAM)
  • National Association of Social Workers
  • Association for Computing Machinery
  • Medical Group Management Association (MGMA)
  • National Association for Healthcare Revenue Integrity (NAHRI)
  • American Medical Informatics Association

Certifications

  • ServSafe
  • FEMA ICS 100, 200, 700 & 800 Certifications in Incident Command Systems for Healthcare
  • Certified Professional in Patient Safety (CPPS) by the Institute for Healthcare Improvement
  • First Aid/CPR Certified
  • Certified Professional in Provider Credentialing (CPPC) by NAMSS
  • Patient Access Certification (CPAR) from the National Association of Healthcare Access Management (NAHAM)
  • Certified Business Analysis Professional (CBAP)
  • Certified Medical Office Manager (CMOM) from Practice Management Institute
  • Certified Revenue Cycle Representative (CRCR) by Healthcare Financial Management Association (HFMA)
  • Healthcare Financial Management Association's (HFMA) Certified Healthcare Financial Professional (CHFP)

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