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Skills

  • Device maintenance and management
  • Network Performance Tuning
  • Special education
  • Customer service
  • Middle school education
  • Student records management
  • Digital repository creation
  • Secondary education
  • Problem resolution
  • Differentiated instruction

Work Experiences

  • Conducted software installations and updates on 4 devices quarterly, maintaining operational efficiency for logistics.
  • Used quizzes, essays, and projects to improve learning plans and track student progress.
  • Configured mobile devices for sales.
  • Collaborated with IT administrators.
  • Checked and prepped labs for daily use.
  • Boosted remote student satisfaction by 39% %.
  • Assisted metric in deploying a new file sharing system, leading to a 72% improvement in file accessibility for students.
  • Collected over 16 responses.
  • Assisted students with their learning goals in small groups and on a one-on-one basis.
  • Assisted with classroom activities such as tutoring, homework grading, and exam review.

Summaries

  • Achieved 95% first-contact resolution.
  • Fun teaching methods, individualized attention, and a positive attitude are effective in promoting student engagement.
  • Collaborative professional who contributed to university-wide improvements in wireless network performance, increasing internet speed by 20%.
  • Strengths in data analysis and strategic planning backed up by Computers Software training.
  • Organized and motivated, with the ability to successfully manage vendor management and workflow optimization.
  • Achieved a 40% increase in overall system efficiency.
  • Offering 3 years of team leadership and client relations experience.
  • Collaborative team player.
  • Collaborated with procedure to deploy an improved file sharing system.
  • Creating a positive learning environment in the classroom by implementing cross-functional collaboration.

Accomplishments

  • Collaborated with team of 18 in the development of system.
  • Optimized the efficiency of classroom technology setups, streamlining daily operations and increasing overall system uptime by 53%.
  • Resolved product issue through consumer testing.
  • Documented and resolved system which led to standard.
  • Assisted in the smooth rollout of a new video conferencing platform, leading training sessions for 8 faculty and improving adoption rates by 44%.
  • Led efforts in configuring and monitoring AV systems during on-campus events, resulting in a 38% improvement in attendee satisfaction due to smooth functionality.
  • Collaborated with team members to establish an automated backup process for classroom devices, reducing the risk of data loss during instruction by 21%.
  • Mentored new Student Technology Assistants, leading hands-on technical training sessions that improved troubleshooting capabilities by 23%.
  • Provided rapid troubleshooting during digital events, contributing to over 4 successful online meetings with minimal disruption.
  • Trained peers and faculty on the daily usage of QuickBooks, achieving 64% higher engagement with new technology.

Affiliations

  • Lions Club
  • Student Union for Digital and Technological Resources
  • University Computing and Technology Association (UCTA)
  • American Marketing Association
  • Association for Computing Machinery
  • Google IT Support Professional Alumni
  • Toastmasters
  • Students in Technology and Governance Network
  • Rotary International
  • Women in Technology Student Association

Certifications

  • Certified SaaS Support Professional
  • Linux Essentials Professional Development Certification (PDC)
  • Cisco Certified Internetwork Expert (CCIE)
  • Apple Certified Associate (ACA)
  • Certified Business Analysis Professional (CBAP)
  • CompTIA IT Fundamentals (ITF+)
  • ServiceNow Certified Administrator
  • ServSafe
  • Customer Service Excellence Certification Northwind
  • Certified Technology Specialist - Installation (CTS-I)

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