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Skills

  • Budget forecasting and financial modeling
  • Filing and data archiving
  • Budgets
  • Data-driven decision making
  • Financial Reporting Accuracy
  • Customer engagement strategies
  • Problem resolution
  • Regulatory compliance
  • Bookkeeping
  • Sage 50 US

Work Experiences

  • Consolidated customer feedback from various data points, providing a report that led to a 38% improvement in service processes.
  • Analyzed various performance metrics and generated concise reports that contributed to a 37% improvement in the KPI across departments.
  • Collaborated with marketing to refine social media strategies.
  • Provided expert clerical support by handling a wide range of routine and special requests efficiently.
  • Oversaw the scheduling, preparation, and distribution of information for board and committee meetings.
  • Achieved an 18% improvement in staff productivity.
  • Tracked and recorded expenses and reconciled accounts to keep accurate, current, and compliant financial records.
  • Assisted with preparing taxes and other compliance documents, ensuring the organization met its legal and financial obligations on time.
  • By reducing downtime and streamlining quality control procedures, I was able to increase profitability and productivity.
  • Achieved smoother handoff during project transitions.

Summaries

  • Clear understanding of data analysis and workflow optimization as well as client relations training.
  • Accelerated workforce integration.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved cost reduction through meticulous planning.
  • Achieved a 55% reduction in paperwork processing times.
  • Dedicated administrative professional with a track record of leading administrative teams and delegating tasks to meet operational objectives.
  • Workday and Asana are two of my strongest skills.
  • Reviewing and assessing processes, as well as implementing continuous improvement initiatives to streamline office operations, is a strong suit.
  • Business Administrative Intern is a talented Business Administrative Intern who goes above and beyond basic administrative tasks by juggling multiple projects at the same time.

Accomplishments

  • Supported the finance team with research and data entry, which resulted in timely and accurate financial forecasting for the 2024 fiscal year.
  • Resolved product issue through consumer testing.
  • Developed and implemented customer satisfaction survey that boosted response rate by 50%, providing valuable data insights into customer preferences.
  • Created and maintained vendor performance tracking spreadsheets, contributing to a 74% reduction in procurement errors.
  • Effectively communicated between business units and external vendors, reducing project delays by 45%.
  • Prepared payroll adjustment reports that reduced miscalculations by 62% and improved tracking of employee hours.
  • Conducted data analysis for client feedback and contributed to the creation of a strategy that improved overall client retention by 83%.
  • Assisted in vendor contract reviews, identifying potential savings of 8, contributing to budget optimization efforts.
  • Updated client data in the company's CRM on a weekly basis, leading to more accurate sales forecasts and an increased close rate of 39%.
  • Generated forecasting models using Microsoft Excel and statistical tools, resulting in more accurate budget planning and variance tracking.

Affiliations

  • Delta Sigma Pi – Professional Business Fraternity
  • American Society of Administrative Professionals (ASAP)
  • Association of Business Process Management Professionals (ABPMP)
  • Association for Research in Business Education
  • Association of Information Technology Professionals
  • Lions Club
  • Institute of Management Accountants (IMA)
  • Project Management Institute (PMI)
  • National Society of Leadership and Success (NSLS)
  • Business Professionals of America (BPA)

Certifications

  • Google Certified Professional Cloud Architect
  • Business Communication Certification by Jira
  • Certificate in Business Administration by Beacon Labs
  • Excel Skills for Business Certification by Microsoft Excel
  • Digital Marketing Professional Certification by American Marketing Association
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified ScrumMaster (CSM) by Scrum Alliance
  • Asana Project Management Certified
  • Certified Business Operational Excellence Professional (CBOEP)
  • Microsoft Office Specialist (MOS) Certification

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