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Skills

  • Negotiation with suppliers
  • Metric equipment
  • Distribution center management
  • Product Knowledge Training
  • Team management
  • Customer satisfaction improvement
  • Process optimization
  • Time management
  • Multitasking in fast-paced environments
  • Presentation and communication skills

Work Experiences

  • Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer.
  • Taught my team members how to use effective strategies to meet operational and sales goals.
  • Achieved $190,000 in monthly sales by leveraging deep knowledge of regional wines and streamlined customer service approaches.
  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
  • Achieved results in 17 quarters.
  • Individual employees were assigned jobs based on their previous training, current abilities, and general knowledge.
  • Taught newly hired Wine Department Managers how to upsell using workflow optimization and data analysis, boosting job expertise within the past year.
  • Achieved a 21% increase in efficiency.
  • Achieved annual savings of $6 for the department.
  • Was in charge of end-to-end stock management, which included incoming inventory inspection, shelf merchandising, and shrinkage prevention.

Summaries

  • Supporting staff in handling service issues and customer communications in order to maintain service standards.
  • Discussing sales performance, maintaining accountability, and recognizing excellent performance were all successful ways to engage with employees.
  • Achieved 28% sell-out rates.
  • Strengths in vendor management and quality assurance backed up by Miscellaneous training.
  • Achieved 81% sell-through rates.
  • Achieved a 26% boost in foot traffic.
  • Achieved 78% sales growth in under 6 months.
  • Self-motivated leader who excels at fostering business relationships, increasing sales, and developing practical solutions in response to client needs.
  • Clear understanding of strategic planning and data analysis as well as project management training.
  • Wine Department Manager with 9 years of successful risk assessment and data analysis experience.

Accomplishments

  • Demonstrated exceptional product knowledge during customer interactions, resulting in an increase of 68% in premium wine upselling.
  • Organized and hosted 10 private wine pairing dinners, generating an additional 7 in monthly income.
  • Instrumented a customer loyalty program that contributed to a 44% growth in repeat wine customers within the first the past year.
  • Monitored wine department financials, securing a $138,000 increase in net profit through careful cost management and strategic sales initiatives.
  • Executed market research to pinpoint emerging wine trends, which shaped annual wine portfolio updates and increased new product uptake by 35%.
  • Facilitated monthly wine training sessions for team members, leading to 18 associates achieving their Six Sigma in wine appreciation.
  • Collaborated with team of 16 in the development of initiative.
  • Achieved Innovation Award for best wine selection in Portland, increasing brand credibility and foot traffic by 41% in 2016.
  • Created a standard operating procedure for inventory management that reduced spoilage by 37% and improved stock accuracy.
  • Improved customer satisfaction by 67% through enhanced communication of wine tasting notes and food pairing recommendations during in-store consultations.

Affiliations

  • Wine Industry Network (WIN)
  • Wine Import & Export Network
  • Society of Wine Educators
  • Retail Wine Resources Alliance
  • Toastmasters
  • Food Marketing Institute (FMI)
  • North American Sommelier Association
  • Lions Club
  • Business, Wine & Spirits Roundtable procedure
  • International Food & Beverage Technology Association (IFBTA)

Certifications

  • ServSafe
  • Certified Public Accountant
  • Advanced Wine & Spirits Management Certificate - Cornell University
  • Hospitality and Beverage Management Certificate - eCornell
  • Certified Public Accountant (CPA)
  • Google Certified Professional Cloud Architect
  • Certified Sherry Wine Specialist - Consejo Regulador Jerez
  • International Sommelier Guild (ISG) Level II Certification
  • CompTIA A+ Technician
  • Certified Sommelier - procedure

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