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Skills

  • Team management
  • Budget oversight
  • Customer feedback analysis
  • Vendor relationship management
  • Multitasking in fast-paced environments
  • Merchandising operations
  • Marketing strategy
  • Sales forecasting
  • Supervision
  • Team Leadership

Work Experiences

  • Devised and coordinated process and framework strategic plans, resulting in a $15 increase in sales revenue within two years.
  • Taught employees how to deal with difficult customers and difficult situations.
  • Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer.
  • Taught my team members how to use effective strategies to meet operational and sales goals.
  • Achieved $13,000 in monthly sales.
  • Achieved a 70% reduction in staff overtime.
  • Achieved a 21% increase in efficiency.
  • Achieved results within one year.
  • Achieved a $150,000 sales boost.
  • Increased sales by 4% by providing purchase advice and promoting additional products.

Summaries

  • Wine Department Manager with 9 years of successful risk assessment and data analysis experience.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Accomplished manager skilled in designing and executing customer loyalty programs, successfully increasing membership by 10% within several months, while fostering long-lasting relationships with repeat customers.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Strengths in vendor management and quality assurance backed up by Miscellaneous training.
  • Achieved 81% sell-through rates.
  • Achieved 28% sell-out rates.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Client-facing professional with a positive attitude and expertise in client relations and cross-functional collaboration.
  • Accomplished in coordinating with distributors to launch new product lines. Enhanced product offerings with exclusive selections, generating a $13 boost in categorized sales in 2021.

Accomplishments

  • Achieved Innovation Award for best wine selection in Portland, increasing brand credibility and foot traffic by 41% in 2016.
  • Certified the store wine collection through program, enhancing buyer confidence and growing premium wine sales by 50%.
  • Restructured wine merchandise layout, resulting in an improved customer flow and growing daily wine sales by 50%.
  • Restructured vendor relationships to integrate sustainable packaging, reducing department waste by 32%.
  • Initiated a staff educational program on wine origins, varietals, and serving techniques, boosting customer satisfaction scores by 31%.
  • Introduced a focus on organic and biodynamic wines, increasing demand for these products by 74% in 6 quarters.
  • Utilized digital POS data to forecast wine demand trends, reducing stale inventory levels by 18% in 18 months.
  • Documented and resolved procedure which led to program.
  • Organized and hosted 10 private wine pairing dinners, generating an additional 7 in monthly income.
  • Enhanced operational procedures for peak wine season preparation, resulting in a 80% reduction in restocking time.

Affiliations

  • National Association of Beverage Importers (NABI)
  • Wine Logistics & Supply Chain Focus Group
  • International Wine & Spirits Competition
  • Society for Hospitality and Foodservice Management
  • Certified Specialist of Wine (CSW)
  • Association for Computing Machinery
  • Society of Human Resource Management
  • Core Beverage Partnership Council
  • Food Marketing Institute (FMI)
  • Jaycees

Certifications

  • CompTIA Network+
  • Beer and Wine Marketing Certificate - San Diego State University
  • Digital Wine Marketing Certification - Napa Valley Wine Academy
  • Certified Public Accountant (CPA)
  • CompTIA Security+
  • CompTIA A+ Technician
  • Apple Certified Associate (ACA)
  • ServSafe
  • Certified WINEWISE Professional - San Francisco Wine School
  • Certified Public Accountant

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