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Skills

  • Business Planning
  • Cross-functional team leadership
  • Team management
  • Budget Management
  • Risk mitigation
  • Cross-training protocol design
  • Team building
  • Process improvement
  • Business analysis
  • Event planning and coordination

Work Experiences

  • Reduced workflow inconsistencies by recruiting and hiring capable employees.
  • Conducted supplier risk management assessments in order to evaluate the program program for senior management's planning purposes.
  • Oversaw a group of 2 procedure associates who dealt with the department's daily and complex requirements.
  • Achieved results within 4 years.
  • Achieved this in 2020.
  • Achieved results in 2022.
  • Manufacturing service agreements and quality standards were negotiated by me.
  • Assessed employee performance over a several months period and provided constructive feedback to help them improve.
  • Analyzed community needs and developed tailored programming, increasing membership enrollments in key demographics by 53%.
  • Achieved results in Raleigh over 2020.

Summaries

  • Dynamic application of budget management and quality assurance in a fast-paced business environment.
  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • Achieved 10% higher customer satisfaction ratings.
  • Special Programs Manager is a multi-talented Special Programs Manager who is consistently rewarded for planning and operational improvements.
  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • Forward-thinking manager with 16 years of manufacturing project management experience.
  • Special Programs Manager is a skilled Special Programs Manager who provides encouragement and feedback to help employees succeed.
  • Expertise in technology and product development.
  • Results-oriented, goal-oriented, and looking to apply my experience to the role of Special Programs Manager.
  • Multi-tasking manager with a reputation for fostering a positive work environment and high-performing teams.

Accomplishments

  • Secured new funding through grant proposals which contributed to a 85% increase in operational capacity for ServiceNow.
  • Supported the transition to digital platforms, achieving 35% higher online engagement and reducing in-person service costs.
  • Improved service quality by revising existing program guidelines, achieving a 4% higher annual satisfaction rate.
  • Managed a budget of $18 for special programs, ensuring alignment with financial targets through careful oversight and planning.
  • Identified and addressed key community needs by collaborating with stakeholders, boosting enrollment in underutilized programs by 51%.
  • Championed the adoption of performance-based metrics for program success, increasing audit accuracy by 7%.
  • Collaborated with community members to identify gaps in service accessibility, significantly raising participation in key programs by 69%.
  • Established and maintained community partnerships that resulted in securing 14 new grants, contributing to a budget increase of 21%.
  • Led Jira through a period of significant transformation, implementing new guidelines that improved efficiency by 24%.
  • Spearheaded inclusivity initiatives that successfully raised minority engagement levels above method% in targeted programs.

Affiliations

  • Toastmasters
  • Association for Supply Chain Management (APICS)
  • Lions Club
  • Women in Public Service Project (WPSP)
  • Association for Computing Machinery
  • Communication Leadership Exchange (CLE)
  • National Association of Government Employees (NAGE)
  • National Association of Social Workers
  • American Medical Informatics Association
  • Society for Human Resource Management (SHRM) for Organizational Leadership

Certifications

  • CompTIA Network+
  • Lean Six Sigma Green Belt Certification
  • CompTIA Security+
  • Google Certified Professional Cloud Architect
  • Certified Nonprofit Professional (CNP)
  • Certified Fundraising Executive (CFRE)
  • Microsoft Certified Systems Engineer (MCSE)
  • Risk Management Professional (RMP)
  • Facilitation Skills Practitioner (FSP) Certification
  • Strategic Leadership Development Certificate

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