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Skills

  • Budgets
  • MS Office
  • Problem resolution
  • Data collection and analysis
  • Event planning and coordination
  • Business operations
  • Community Engagement Strategies
  • Organization
  • Regulatory compliance
  • Supervision

Work Experiences

  • Analyzed community needs and developed tailored programming, increasing membership enrollments in key demographics by 53%.
  • Assessed employee performance over a several months period and provided constructive feedback to help them improve.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Achieved results in Raleigh over 2020.
  • Achieved results within 14 months.
  • Reviewed established policies and procedures in order to assume temporary leadership roles, motivate employees, and ensure that method operations ran smoothly.
  • Achieved a net promoter score of 31%.
  • Welcomed new members and established and updated memberships in Northwind procedure programs.
  • Achieved results within 4 years.

Summaries

  • Offering a can-do attitude and a track record of success in coordinating and monitoring operations across multiple departments.
  • Within Miscellaneous, senior Special Programs Manager and outstanding performer in cross-functional collaboration and data analysis.
  • Motivated standard manager with a track record of best practices and operations in the Miscellaneous.
  • Forward-thinking manager with 16 years of manufacturing project management experience.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Focused on ensuring smooth financial, personnel, and operational operations.
  • Develop strategic business partnerships and relationships.
  • Competent offerings, pricing, and market positioning, as well as demonstrated SAP expertise.
  • Demonstrated ability to develop and manage exceptional teams in order to meet and exceed challenging goals.
  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.

Accomplishments

  • Developed comprehensive training programs for new staff, accelerating onboarding processes and reducing training time by 16%.
  • Leveraged data and community feedback to design agile programs that increased participant satisfaction rates by 66% in 2015.
  • Developed strategic marketing campaigns for new programs, increasing overall engagement by 81% over three years.
  • Collaborated with team of 2 in the development of category.
  • Drafted and secured 14 successful grant applications that directly funded innovative community engagement projects.
  • Mentored and developed junior program managers, fostering a high-performance culture that resulted in 18% fewer turnover rates.
  • Developed a multi-channel outreach strategy incorporating QuickBooks, Microsoft Excel, and Salesforce, which increased program visibility by 16%.
  • Developed cross-functional special programs targeting underserved populations, achieving a 47% increase in participation within one year.
  • Led Jira through a period of significant transformation, implementing new guidelines that improved efficiency by 24%.
  • Resolved product issue through consumer testing.

Affiliations

  • American Management Association (AMA)
  • Jaycees
  • Grant Professionals Association (GPA)
  • American Marketing Association
  • Alliance for Strong Families and Communities (ASFC)
  • Community Development Society (CDS)
  • National Association of Government Employees (NAGE)
  • Association for Supply Chain Management (APICS)
  • Leaders in Project Management (LIPM)
  • Public Management Research Association (PMRA)

Certifications

  • Accredited Learning Environment Planner (ALEP)
  • Certified ScrumMaster (CSM)
  • Google Certified Professional Cloud Architect
  • Certified Agile Leadership (CAL)
  • Risk Management Professional (RMP)
  • Data Analytics for Leaders Certificate (category)
  • Professional in Human Resources (PHR)
  • Advanced Stakeholder Management Certification
  • Apple Certified Associate (ACA)
  • CompTIA Security+

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