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Skills

  • Communication Optimization
  • Agent onboarding and training
  • Financial auditing
  • Relationship development
  • Cross-department collaboration
  • On-Time Collections Improvement
  • Training program development
  • Procurement efficiency
  • Agent commission management
  • First Aid/CPR

Work Experiences

  • Analyzed expenditure reports.
  • Had an excellent attendance record and was always on time for work.
  • Addressed team questions effectively.
  • Assisted in onboarding 17 new agents yearly.
  • Analyzed market trends.
  • Assisted in onboarding 18 new agents yearly by managing documentation and guiding them through internal systems, ensuring a 73% satisfaction rate.
  • Looked for industry trends on social media and through online sources.
  • Coordinated 17 annual events for agents, increasing attendance by 54% compared to prior years.
  • Acted as a liaison between metric and the market center.
  • Was in charge of initiative costs and quality.

Summaries

  • Automated manual workflows.
  • Achieved a 44% increase in on-time payment collections.
  • Adopted HubSpot.
  • Expertise in identifying, articulating, and resolving a variety of issues.
  • Consistently optimized financial performance by identifying $15 worth of discrepancies over three years and providing solutions that eliminated potential losses.
  • Strengths in strategic planning and performance reporting backed up by Miscellaneous training.
  • Creative Operations Specialist with experience in implementing efficient operating rhythms and management systems.
  • Boosted team efficiency.
  • Collaborative leader, boosting team efficiency by fostering cross-departmental communication, cutting response times to agent inquiries by 33%.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.

Accomplishments

  • Implemented a new agent onboarding process, reducing training time by 83% and improving retention by 17%.
  • Re-engineered expense tracking system, cutting unnecessary spending by 85% in 2015.
  • Led quarterly financial planning sessions with leadership, adjusting operational budgets to accommodate shifting market conditions.
  • Reduced market center audit exposure by maintaining up-to-date compliance with local, state, and federal regulations.
  • Established efficient record-keeping protocols that reduced audit risks by 15% and passed 3 compliance audits without issue.
  • Designed financial reports tailored to management needs, driving strategic decisions and improving cost efficiency by 21%.
  • Initiated an office supply procurement system that reduced overhead costs by 83% within 2018.
  • Streamlined vendor payment processes, cutting errors by 81% and reducing processing times by 4 days.
  • Optimized onboarding documentation, trimming paperwork completion time by 26%, and increasing agent satisfaction.
  • Developed and facilitated market trend analysis reports to inform principals of key real estate trends.

Affiliations

  • Association for Talent Development (ATD)
  • Business Networking International (BNI) Member
  • Business Professionals of America (BPA)
  • Women in Real Estate (WIRE)
  • Lions Club
  • Urban Land Institute (ULI)
  • Real Estate Technology Providers Association (RETPA)
  • Women’s Real Estate Investors Network
  • International Association of Administrative Professionals (IAAP)
  • American Management Association (AMA)

Certifications

  • Certified Public Accountant
  • Microsoft Excel Expert Certification
  • Certified Business Analysis Professional (CBAP)
  • Microsoft 365 Certified: Fundamentals
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Real Estate Team Assistant (CRETA)
  • Apple Certified Associate (ACA)
  • Salesforce
  • Certified Management Accountant (CMA)
  • SHRM Certified Professional (SHRM-CP)

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