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Skills

  • Collaboration with educational stakeholders
  • Customer service orientation with families
  • Team management
  • Regulatory compliance
  • Onboarding process for new families
  • Camper engagement strategies
  • Negotiation skills with external vendors
  • Problem resolution
  • Customer service
  • Camper attendance improvement techniques

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Communicated regularly with parents.
  • Achieved 29% rise in group cooperation.
  • Created customized client programs to meet their specific fitness requirements.
  • Assisted with clerical tasks such as registering participants and responding to specific event inquiries.
  • Addressed specific concerns regarding children's camp experience.
  • Conducted daily one-on-one interactions.
  • Collaborated with local vendors to secure ServiceNow donations, reducing camp material costs by $17.
  • Achieved a 42% reduction in incidents.
  • Built strong, positive relationships with campers and parents, resulting in 4% returning campers for the next school year.

Summaries

  • Built lasting relationships.
  • Achieved a 51% improvement in camper assessment scores.
  • Problem-solver with a friendly and open demeanor.
  • Afterschool Camp Counselor.
  • Afterschool Camp Counselor with 5 years of successful quality assurance and data analysis experience.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Collaborated with local vendors.
  • Boosted group cooperation by 45%.
  • Certified in ITIL First Aid.
  • Addressed concerns to create trust.

Accomplishments

  • Earned the Top Performer for exceptional commitment to creating safe, inclusive, and engaging environments for afterschool campers.
  • Developed and enforced strict safety guidelines for student drop-off and pick-up, ensuring zero incidents throughout 2022.
  • Collaborated with team of 4 in the development of category.
  • Led a group of 12 campers on an outdoor educational field trip with zero safety incidents, despite challenging conditions.
  • Created virtual camp alternatives during 2020, allowing 29% of campers to stay engaged remotely with minimal disruption.
  • Built and maintained a detailed camp activity schedule, ensuring seamless operations across 10 concurrent age groups.
  • Organized and facilitated daily team-building exercises, increasing camper participation by 28% over the initiative season.
  • Mentored a team of 18 junior counselors, guiding their professional development and preparing them for leadership roles.
  • Documented and resolved initiative which led to metric.
  • Tracked daily attendance and behavior using SAP, ensuring accurate records for 5 campers over one year.

Affiliations

  • International Association of Administrative Professionals
  • American Red Cross Volunteer Association
  • International Camping Fellowship (ICF)
  • National Afterschool Association (NAA)
  • Child Development Association (CDA)
  • Association for Middle Level Education (AMLE)
  • Association for Computing Machinery
  • Council for Professional Recognition
  • Freemason
  • Toastmasters

Certifications

  • Certified Brain-Health Trainer (Youth Focus) by Beacon Labs
  • SHRM Certified Professional (SHRM-CP)
  • Child Development Associate (CDA)
  • Preventing Child Sexual Abuse Certification by Cedar Works
  • Nonviolent Crisis Intervention Certification by Brightline
  • CompTIA Network+
  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Internetwork Expert (CCIE)
  • Inclusive Recreation Training by Summit Group
  • CompTIA Security+

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