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Skills

  • Financial forecasting
  • Organization
  • Team management
  • Budgeting and cost control
  • Business operations
  • Supervision
  • Budgets
  • Relationship development
  • Maintenance knowledge
  • MS Office

Work Experiences

  • Proposed a budget for initiative properties and kept track of their financial health.
  • Set up appointments for showings of marketed properties.
  • Trained property managers and other employees in the standard industry's legal requirements, operating procedures, and best practices.
  • Was in charge of developing, implementing, and tweaking operational policies and procedures.
  • Achieved a 67% improvement in tenant satisfaction ratings.
  • Promptly and appropriately handled tenant complaints, bringing in repairmen and other support services as needed.
  • Wrote specifications, solicited bids, and approved subcontracts for building services.
  • Achieved a 58% decrease in outstanding receivables.
  • Monitored, investigated, and resolved ongoing issues on properties.
  • Ensured that rent collections were received on time and that they were reconciled in accordance with landlord and resident statutes.

Summaries

  • Achieved $10 in long-term savings.
  • Director of Finance and Property Management with 12 years of successful data analysis and project management experience.
  • Brings 15 years of relevant experience to the Director of Finance and Property Management position.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Clear understanding of performance reporting and workflow optimization as well as vendor management training.
  • Director of Finance and Property Management who is communicative and has excellent customer service and vendor management skills.
  • Talented professional regarded as a capable leader and committed problem solver.
  • Complies with local, state, and federal requirements, including the Fair Housing Act, by consistently applying regulations and policies in a variety of situations.
  • Achieved a 52% retention rate.
  • Oversee all aspects of method buildings' operations, including developing positive tenant relationships, managing office operations, and coordinating maintenance.

Accomplishments

  • Collaborated with team of 10 in the development of standard.
  • Established performance metrics and KPIs, tracking financial operations using Workday, leading to a 39% improvement in operational efficiency.
  • Documented and resolved process which led to framework.
  • Collaborated with property management and maintenance teams, reducing repair turnaround times by 80% and improving tenant retention.
  • Achieved compliance with new framework through a meticulous audit of financial and property management records, mitigating potential legal exposure.
  • Delivered a 11-year property portfolio growth strategy that resulted in an 8% appreciation in market value.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Redesigned company-wide accounting processes using ServiceNow, resulting in a 61% reduction in reporting errors.
  • Developed long-term financial plans for capital projects, securing $3 in project financing while maintaining strict budget oversight.
  • Designed and executed a property improvement plan resulting in a 41% increase in asset value and a corresponding 31% rent growth.

Affiliations

  • National Property Management Association (NPMA)
  • International Council of Nurses
  • American Society of Safety Professionals
  • Association of Commercial Real Estate Professionals (ACREP)
  • International Association of Finance and Management Leaders (IAFML)
  • Rotary International
  • Society of Women Engineers
  • Commercial Finance Association (CFA)
  • International Association of Administrative Professionals
  • International Real Estate Management Association (IREM)

Certifications

  • Real Estate Investment Analysis Certificate
  • Certified Commercial Investment Member (CCIM)
  • Real Estate Broker's License
  • Real Estate Finance Certificate - National Association of Realtors (NAR)
  • LEED Accredited Professional (LEED AP) - Green Business Certification Inc.
  • First Aid/CPR Certified
  • Green Building Certification - US Green Building Council
  • Certified in Financial Forensics (CFF) – AICPA
  • Apple Certified Associate (ACA)
  • Certified Financial Planner (CFP)

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