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Skills

  • Operational excellence
  • Organization
  • CCTV
  • Supply Chain Management
  • Customer service
  • Team management
  • Lead generation
  • Problem resolution
  • MS Office
  • Administrative support

Work Experiences

  • Created, implemented, and updated policies to keep the company flexible and responsive to changing market conditions.
  • Reviewed employee performance and provided constructive feedback to help them improve their weaknesses every one year.
  • Trained Network Rollout Managers and Network Rollout Managers in customer service initiatives, resulting in a client retention rate of 9% in 8 18 months.
  • Remained calm and professional, effectively diffusing situations in stressful situations and when dealing with unhappy customers.
  • Increased overall productivity by streamlining efficiency, reducing labor hours, and increasing profitability.
  • Identified metric areas that needed immediate attention and implemented initiative program, increasing productivity by 10%.
  • Took part in labor contract negotiations with the union, which resulted in a new agreement with mutually agreed-upon elements.
  • Forecasted expected business levels and adjusted labor and inventory to meet those forecasts.
  • Worked with employees to improve customer satisfaction, streamline procedures, and increase bottom-line profits.
  • Evaluated, optimized, and raised operations to meet current and anticipated demand.

Summaries

  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Motivational leader and organizational problem-solver with superior supervisory, team-building, and customer-service abilities.
  • Procedure, process, and framework are all available.
  • Mentor who is adept at motivating and challenging team members to meet and exceed company goals.
  • Dedicated management professional with 16 years of experience in metric of business.
  • Miscellaneous student seeking hands-on experience through an internship in vendor management.
  • Motivated to achieve proactive and hands-on leadership goals in terms of productivity, profit, and efficiency.
  • Network Rollout Manager is a focused and diligent Network Rollout Manager with over 17 years of experience in maintaining smooth business operations.
  • Customer-focused leader looking for a position as an assistant or operations manager.
  • Ambitious program manager with a track record of Miscellaneous operations success.

Accomplishments

  • Streamlined the QA and troubleshooting process during the initial phases of ServiceNow rollout, which resulted in the early resolution of 78% of network issues.
  • Oversaw the delivery of 6 new infrastructure sites in Austin, achieving a 35% reduction in deployment costs through optimized vendor partnerships.
  • Collaborated closely with internal stakeholders and external providers to synchronize network upgrades across 4 regions, leading to a 74% faster deployment.
  • Initiated corrective action plans during high-risk rollout projects, managing QuickBooks-related challenges and maintaining a completion rate of 45% on-time deliverables.
  • Secured a Scrum Master in Microsoft Excel to improve expertise in troubleshooting network issues, resulting in smoother rollouts and reduced service interruptions.
  • Delivered an integrated network system analytics platform that empowered cross-functional teams to manage and monitor performance more efficiently, increasing uptime by 45%.
  • Overhauled procurement processes for critical network components, reducing material lead times and ensuring that Tableau rollout schedules were adhered to.
  • Optimized the allocation of resources for deployment efforts, realizing a 51% improvement in workforce productivity while staying within budget constraints.
  • Turned around a stalled project involving Jira by restructuring schedules, leading to a 48% increase in speed of deployment across 18 regions.
  • Worked cross-functionally to resolve technical deployment issues, supporting the activation of 14 network sites with a decrease in project costs by 63%.

Affiliations

  • Graduate certificate in Project Management from Harbor & Co., supporting the management of cross-functional engineering teams for project success.
  • Certified Professional in Network Rollout from standard, with focused expertise in reducing technical errors and improving deployment timelines.
  • Annual participant at the method on Emerging Telecommunication Technologies, gaining comprehensive awareness of industry trends.
  • Part of Austin's Telecommunications Regulatory Committee, advising on policies for network rollout and infrastructure maintenance.
  • Ongoing participant in the the Northeast-based Telecommunications Project Managers Roundtable, focusing on applying agile methodologies to complex rollouts.
  • Member of the Telecommunications Industry Association (TIA), developing an expanded professional network of industry leaders.
  • Performance Improvement Professional certification through the Lean Six Sigma Institute, focused on operational excellence in network deployment.
  • Guest lecturer at category on best practices in national network expansion and performance metrics tracking.
  • Associate member of the International Telecommunications Union (ITU), working on deploying efficient global telecommunication systems.
  • Certified Cloud Network Professional from procedure, specializing in hybrid and virtual network deployment strategies.

Certifications

  • Microsoft Office Specialist (MOS)
  • Salesforce
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified in Telecommunication Network Optimization (CTNO) - Cedar Works
  • Certified in Risk and Information Systems Control (CRISC) – 2021
  • Lean Six Sigma Green Belt (LSSGB) - 2015
  • CompTIA A+ Technician
  • Cisco Certified Network Associate (CCNA)
  • Google Certified Professional Cloud Architect
  • Certified Information Systems Auditor (CISA) 2023

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