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Skills

  • Process improvement
  • Leaf blowing
  • Team management
  • Problem resolution
  • Relationship development
  • Award-winning service quality
  • Business operations
  • RFI Scanners
  • Customer service
  • Inventory management

Work Experiences

  • Vacuumed carpets, mopped floors, and washed blinds using company-approved cleaning products.
  • Performed deep cleaning duties such as floor buffing, carpet cleaning, duct cleaning, and wall washing on a one year basis.
  • Added value to services provided.
  • Kept track of cleaning supplies and recorded what needed to be reordered.
  • Cleaned, restocked, and maintained facility bathrooms for optimal sanitation and ease of use.
  • Kept a safe working environment by preventing accidents, maintaining equipment, and adhering to OSHA standards for safe working practices.
  • Organized custodial closets to save time looking for needed shift items.
  • Addressed specific concerns.
  • Kept all janitorial equipment in good working order and made minor repairs to extend its life and prevent malfunctions.
  • Scrubbed sinks, toilets, countertops, and mirrors in public restrooms to reduce germs and the risk of illness.

Summaries

  • Snow removal, heavy cleaning, and system duties are all handled by a well-organized individual.
  • Workday and Asana experts with exceptional interpersonal skills.
  • Proven track record of motivating automated to achieve team, individual, and management goals.
  • Stakeholder engagement in standard settings and budget management in team leadership settings.
  • Multilingual and fluent in French and Portuguese, with a strong grasp of cultural differences.
  • Risk assessment Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Interpersonal, stakeholder engagement, and project management abilities are all strong.
  • Scrum Master certified
  • Student pursuing a Construction degree who is eager to contribute developed knowledge in the role of Professional Window Cleaner.
  • Independently capable of cleaning all types of surfaces, including floors, bathrooms, and work areas.

Accomplishments

  • Engaged in continuous learning of industry advancements and obtained CPA, improving service offerings and maintaining a competitive edge in the market.
  • Led initiatives to increase team productivity during peak seasons, resulting in a 72% reduction in job completion time with consistently high service ratings.
  • Reduced supply chain costs for cleaning materials by 39% by negotiating bulk purchase agreements with vendors, boosting overall profitability.
  • Achieved consistently high client satisfaction scores by employing meticulous window cleaning methods, resulting in a 48% increase in positive reviews.
  • Implemented preventative maintenance cleaning programs that extended the life of customer windows by 38%, reducing the need for frequent costly repairs.
  • Enhanced client relations by managing a growing portfolio of 12 recurring accounts, contributing to a 79% increase in contract renewals consistently over 2018.
  • Increased client portfolio by 81% through focused business development efforts, providing tailored cleaning plans that exceeded client expectations.
  • Handled large-scale cleaning contracts for commercial buildings, delivering results that consistently met or exceeded Lakeside Partners expectations with 63% accuracy.
  • Assessed and cleaned high-risk or hard-to-reach windows using specialized tools and techniques, consistently achieving safety and quality standards.
  • Oversaw a successful team transition to eco-friendly cleaning resources, reducing water and chemical usage by 36%, meeting company sustainability objectives.

Affiliations

  • Successfully completed Advanced Rope Access Training from Summit Group, allowing for safe multi-story building operations.
  • Member of the National Association of Residential Property Managers (NARPM) to build relationships with property managers and expand service reach.
  • Regular attendee of local Chamber of Commerce meetings, establishing business partnerships and community outreach initiatives.
  • Certified Water-Fed Pole Technician with metric to ensure efficient and high-reach window cleaning services.
  • Active member of the Residential Window Cleaners Association (RWCA), enhancing knowledge of home window cleaning techniques and materials.
  • Certified in glass restoration methods from process, focusing on scratch removal, water spot removal, and oxidation treatments.
  • Volunteered at procedure to promote safe and eco-friendly window washing methods, reducing water pollution.
  • Attended annual certifications under the Water Quality Association (WQA), covering advanced water filtration methods for cleaning.
  • Trained in the use of Green Seal-certified cleaning products, committed to environmentally-friendly window cleaning solutions.
  • Mentored junior window cleaning professionals at a local trade association, sharing knowledge on glass clarity improvement techniques.

Certifications

  • Certified Project Management (CPM) for Cleaning Professionals - metric
  • Financial Management for Small Business Certification - National Association for Small Business
  • Certified Business Analysis Professional (CBAP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Project Management Professional (PMP)
  • Salesforce
  • Certified in Water-Fed Pole Systems for Window Cleaning - metric
  • Certified Aerial Lift Operator - Scissor and Boom Lifts - procedure
  • Vendor and Supply Chain Management Certification - program
  • Business Contract Negotiation Certification - initiative

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