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Skills

  • Planning and coordination
  • First Aid/CPR
  • Attention to detail
  • Advanced glass restoration methods
  • Insurance billing
  • Inventory management
  • Commercial window cleaning
  • Customer relationship management
  • Janitorial equipment familiarity
  • Leaf blowing

Work Experiences

  • Emptied trash cans, cleaned and organized standard areas, and kept track of supplies.
  • Kept track of cleaning supplies and recorded what needed to be reordered.
  • Cleaned the furniture, walls, machines, and equipment, replaced burned-out lightbulbs, and completed budget management for a 8-room office building.
  • Thoroughly cleaned initiative establishment, including rooms, lobbies, lounges, and restrooms to maintain an organized and welcoming environment.
  • Identified critical repair and maintenance issues and alerted management.
  • Kept all janitorial equipment in good working order and made minor repairs to extend its life and prevent malfunctions.
  • Cleaned up spills and wet areas on the floors caused by ceiling leaks right away to keep customers and employees safe.
  • Stripped, sealed, and finished framework floors every several months.
  • Handled, mixed, and stored chemical cleaners in accordance with safety requirements and standard operating procedures.
  • Achieved positive reviews across all online platforms in 2022.

Summaries

  • Results-oriented Construction professional with vendor management, project management, and vendor management strengths.
  • Working in large facilities with multiple areas is a plus.
  • Scrum Master certified
  • Self-motivated, dependable, and trustworthy, with a keen eye for detail and a working knowledge of heavy-duty cleaning machines.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Organized, conscientious, and capable of managing multiple cleaning and repair projects at the same time.
  • Professional Window Cleaner is knowledgeable about cleaning equipment, products, and techniques.
  • Interpersonal, stakeholder engagement, and project management abilities are all strong.
  • Skilled at minor repairs and responding quickly to service calls in an emergency.
  • Multilingual and fluent in French and Portuguese, with a strong grasp of cultural differences.

Accomplishments

  • Delivered high-quality glass clarity improvement techniques on high-rise buildings, achieving superior transparency and boosting client property value.
  • Optimized route planning and resource allocation, increasing operational efficiency by 59% while reducing fuel consumption and on-site delays.
  • Developed and delivered in-depth training sessions on new cleaning technologies and best practices, improving team competency and cutting cleaning times by 19%.
  • Trained and supervised a team of 16 junior window cleaners, boosting team productivity by 15% through hands-on leadership and workflow optimization.
  • Provided expert emergency glass cleaning services, meeting client needs with a system turnaround and preserving customer satisfaction under pressure.
  • Coordinated daily schedules for a mobile team of cleaners across Chicago, increasing project completions by 80% without compromising service quality.
  • Reduced supply chain costs for cleaning materials by 39% by negotiating bulk purchase agreements with vendors, boosting overall profitability.
  • Executed detailed window cleaning services on challenging architectural features and building façades, achieving an impeccable finish across framework.
  • Resolved customer complaints quickly and efficiently by actively listening and providing personalized solutions, resulting in a 81% overall improvement in client retention.
  • Collaborated directly with construction and maintenance teams to provide specialized post-construction cleaning, reducing turnover times by 61%.

Affiliations

  • Member of the Glass Association of North America (GANA), focusing on advanced methods for maintaining and restoring architectural glass.
  • Attended annual conferences hosted by the International Sanitary Supply Association (ISSA) on emerging technologies in cleaning services.
  • Affiliated with the National Association of Window Cleaners (NAWC), receiving valuable industry updates and standards of compliance.
  • Member of the National Association of Residential Property Managers (NARPM) to build relationships with property managers and expand service reach.
  • Certified in glass restoration methods from process, focusing on scratch removal, water spot removal, and oxidation treatments.
  • Volunteered at procedure to promote safe and eco-friendly window washing methods, reducing water pollution.
  • Attended annual certifications under the Water Quality Association (WQA), covering advanced water filtration methods for cleaning.
  • Mentored junior window cleaning professionals at a local trade association, sharing knowledge on glass clarity improvement techniques.
  • Completed a Hazard Communication Standard (HCS) certification, ensuring proper handling and usage of hazardous cleaning chemicals.
  • Certified Water-Fed Pole Technician with metric to ensure efficient and high-reach window cleaning services.

Certifications

  • Chemical Safety for Window Cleaning - Occupational Safety and Health Administration (OSHA)
  • Google Certified Professional Cloud Architect
  • Association for Project Management (APM)
  • Business Contract Negotiation Certification - initiative
  • Customer Relations Management (CRM) Certification for Service Providers - Harbor & Co.
  • CompTIA Security+
  • ServSafe
  • Fall Protection Training - Occupational Safety and Health Administration (OSHA)
  • Certified Glass Technician (CGT) - National Glass Association (NGA)
  • Window Cleaning Safety Certification - International Window Cleaning Association (IWCA)

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