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Skills

  • Client needs assessments
  • Team management
  • Emotional wellbeing improvement strategies
  • Supervision
  • Peer counseling
  • Business operations
  • Feedback Collection and Analysis
  • Case management
  • Public speaking
  • Mental health first aid

Work Experiences

  • Collected and reported data on peer interactions using standardized reporting software, improving the accuracy of program outreach evaluations.
  • Augmented referral rates by 50% over 6 months.
  • Advocated for inclusive interventions.
  • Was in charge of staff development, which included in-depth trainings, workshops, seminars, and other opportunities for learning.
  • Educated families and members of the community about domestic violence and its effects on children.
  • Contributed suggestions that streamlined processes.
  • Addressed specific client needs.
  • Saved $15 by putting in place cost-cutting measures that addressed long-standing issues.
  • Contributed to peer support program.
  • Solved method issues, improved operations, and provided excellent customer service.

Summaries

  • Intelligent Social Services Director with experience in budgeting and program management.
  • Collaborative Peer Support Volunteer.
  • Achieved measurable emotional wellbeing improvement.
  • Peer Support Volunteer with 13 years of successful vendor management and workflow optimization experience.
  • Achieved 64% higher levels of community involvement in 2022.
  • Skilled at forming strong alliances in order to achieve organizational goals.
  • Peer Support Volunteer is a multi-talented Peer Support Volunteer who is consistently rewarded for planning and operational improvements.
  • Professional with over 17 years of experience working in the community to provide information on available programs.
  • Clear understanding of performance reporting and risk assessment as well as vendor management training.
  • Assisted peers seeking category.

Accomplishments

  • Played a key role in identifying burnout risk factors during initial screenings, allowing 23% of individuals to seek early treatment and avoid long-term exhaustion.
  • Offered mentorship and guidance to peers who showcased high-risk behaviors, contributing to a reduction in negative outcomes by 24%.
  • Used motivational interviewing techniques to guide participants toward healthier behavioral changes, achieving a 83% success rate.
  • Assisted peers in building personalized sobriety plans, leading to a 32% success rate in participants staying sober for 18 months.
  • Guided participants through early relapse warning signs, which led to timely interventions and minimized escalation in 12 cases.
  • Helped design and implement peer support guidelines that aligned with community mental health objectives, elevating service standards by 55%.
  • Coordinated with external mental health professionals to develop referral plans for peers in critical need, improving service access by 26%.
  • Planned and led wellness events to promote overall health among peers, resulting in 59% increased participation in physical and mental health activities.
  • Partnered in co-facilitating group sessions covering recovery-related topics, fostering supportive peer-to-peer relationships and skills.
  • Collaborated with team of 14 in the development of method.

Affiliations

  • American Counseling Association (ACA)
  • Jaycees
  • Association for Contextual Behavioral Science (ACBS) - Peer Support Focus Groups
  • Certified Peer Support Specialist (CPSS) Certification 2023
  • Peer Recovery Training Programs - Raleigh
  • International Association of Peer Supporters (iNAPS)
  • International Association of Administrative Professionals
  • Cultural Competence in Mental Health Advocate Program
  • American Public Health Association (APHA) - Mental Health Section
  • Mental Health First Aid (MHFA) Instructor Certification 2022

Certifications

  • Community Emergency Response Team (CERT) Certification
  • Trauma-Informed Peer Support Certification - Lakeside Partners
  • Salesforce
  • Certified Advanced Peer Counselor (APC) - program
  • Certified Family Peer Specialist (CFPS) - North Carolina
  • QPR Gatekeeper Certification (Suicide Prevention) - Beacon Labs
  • Project Management Professional (PMP)
  • Ongoing Professional Development for Peer Workers Certification
  • Certified Youth Peer Support Specialist - Arizona
  • Nonviolent Crisis Intervention (CPI) Certification

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