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Skills

  • Clerical support
  • Interpersonal and written communication
  • Patient testing
  • Conducting fittings
  • Document scanning
  • Conflict resolution
  • Extremely organized
  • Organization
  • Process implementation
  • Framework equipment

Work Experiences

  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Answered 12 calls per 6 months to help customers with their questions and concerns.
  • Oversaw the check-in and check-out procedures, as well as the verification of patient information and the submission of lens orders.
  • Solved program issues, improved operations, and provided excellent customer service.
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Worked with the parts department to get the parts I needed.
  • Provided emergency aid to hikers who were suffering from heat exhaustion and called for paramedics to transport them to the hospital.
  • Transported Adobe Creative Suite to 6 months customer locations.
  • Measured yardage and looked for stray golf balls.
  • Assisted clients in trying on and selecting new frames, as well as recommending lens options to meet their specific requirements.

Summaries

  • Articulate
  • Focused on customer service
  • Friendly dispensing optometrist with extensive knowledge of glasses and contact lenses.
  • Multi-tasking and self-motivated leader who designs and develops powerful print and graphic media materials with keen attention to detail, articulate communication skills, and strong aesthetic sense.
  • Resourceful
  • With 14 years of progressive experience in large-scale corporate banking environments, I am a highly analytical and results-driven banking professional.
  • Seasoned
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.

Accomplishments

  • Assumed responsibility for handling patient inquiries and scheduling via multi-line phone systems, contributing to a 65% improvement in office productivity.
  • Generated consistent revenue growth by recommending and selling specialty lenses, which led to sales increasing by $12 across one year.
  • Contributed to a 58% increase in overall customer retention by providing personalized lens consultations tailored to each individual's needs.
  • Prepared and maintained clinical charts for 15 patients per week, ensuring up-to-date prescription and health history records at all times.
  • Trained a team of 11 staff members on appointment scheduling systems leading to reduced patient backlog and enhanced office flow.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved ITIL, enhancing the ability to handle advanced optical equipment and patient care duties.
  • Enhanced store profitability by boosting frame sales and upselling high-margin optical products, generating an additional $12 in revenue within one year.
  • Regularly collaborated with cross-functional teams including doctors and lab technicians to ensure smooth processing of patient prescriptions, increasing output by 32%.
  • Documented and resolved process which led to framework.

Affiliations

  • Freemason
  • Association for Supply Chain Management (APICS)
  • Association of British Dispensing Opticians (ABDO) – Professional Development
  • Certified Member of The Optical Laboratory Association (OLA)
  • Association for Computing Machinery
  • Project Management Institute
  • Attendee, Contact Lens Education Courses – 2023
  • American Medical Informatics Association
  • National Optometric Association (NOA)
  • Local Vision Care Professionals Network in Portland

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Salesforce
  • Certified Ophthalmic Assistant (COA) – Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO), 2015
  • Office Finance and Bookkeeping Certification – program, 2016
  • Certified Public Accountant
  • Certified Business Analysis Professional (CBAP)
  • Conflict Resolution and Negotiation Skills Certification – procedure, 2021
  • CompTIA Network+
  • Cisco Certified Network Associate (CCNA)
  • Certified Optical Laboratory Technician – Summit Group, 2020

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