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Skills

  • Project management
  • Public speaking
  • MS Office
  • Verifying prescriptions
  • Dinner service planning
  • Report writing
  • Conducting fittings
  • Team building
  • Managing repairs
  • Communications

Work Experiences

  • Used Workday to accurately enter data into a batch ticketing system.
  • Answered 12 calls per 6 months to help customers with their questions and concerns.
  • Solved
  • Invented
  • Evaluated completed lenses to ensure that they met customer specifications and were accurate when compared to orders.
  • Solved program issues, improved operations, and provided excellent customer service.
  • Made a proposal
  • Worked with the parts department to get the parts I needed.
  • Provided emergency aid to hikers who were suffering from heat exhaustion and called for paramedics to transport them to the hospital.
  • Gave customers clear demonstrations of alarm systems so they could learn how to use each feature.

Summaries

  • Optical Assistant with 2 years of successful stakeholder engagement and risk assessment experience.
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.
  • Determined sales and marketing professional with 5 years of experience in category industry.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • Experienced eye care professional who can take facial measurements, discuss lenses, and write detailed work orders.
  • Deadline-driven
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Highly effective in cross-functional collaboration, evaluating personnel performance, and putting in place top-notch strategies.

Accomplishments

  • Achieved ITIL, enhancing the ability to handle advanced optical equipment and patient care duties.
  • Executed accurate filing of patient charts and medical records, minimizing retrieval delays and preventing errors by 85%.
  • Resolved product issue through consumer testing.
  • Conducted detailed verification of patients' health histories and insurance details, expediting coverage approvals for 3 patients in 2015.
  • Awarded Innovation Award for achieving the highest patient satisfaction score in the clinic for two consecutive quarters in 2020.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reduced prescription data retrieval times by 19% by consistently maintaining and updating the patient management system.
  • Accelerated turnaround times for custom lens orders, reducing delivery time by 16 days and improving patient satisfaction ratings by 37%.
  • Regularly collaborated with cross-functional teams including doctors and lab technicians to ensure smooth processing of patient prescriptions, increasing output by 32%.
  • Supported optometrists by preparing examination rooms and pre-screening patients, reducing waiting times by 5 minutes per patient.

Affiliations

  • National Federation of Opticianry Schools (NFOS)
  • American Board of Opticianry (ABO) – Certification Program
  • ISO Certified Optical Instrument Handling Certification
  • American Optometric Association (AOA) – Affiliate Membership
  • Optometrists Network for Eye Care Professionals
  • Lens Manufacturing and Retail Network – 2021
  • International Council of Nurses
  • American Society of Safety Professionals
  • Licensed Optician in Illinois
  • Attendee, Contact Lens Education Courses – 2023

Certifications

  • Optometric Assistant Continuing Education – system, 2019
  • Certified Business Analysis Professional (CBAP)
  • Retail Merchandising Certificate – National Retail Federation (NRF), 2017
  • Optometric Clinical Assistant Certification – Beacon Labs, 2016
  • American Optometric Association (AOA) Membership – 2020
  • Apple Certified Associate (ACA)
  • CPR and First Aid Certification (initiative, 2017)
  • Conflict Resolution and Negotiation Skills Certification – procedure, 2021
  • HIPAA Certification – Healthcare Compliance Assoc., 2018
  • Certified Paraoptometric Technician (CPOT) – Lakeside Partners, 2020

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