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Skills

  • Communications
  • Food safety certification (OSHA)
  • Operational improvement
  • Process improvement
  • Supply Chain Management
  • Recipes and menu planning
  • Employee performance evaluation
  • Business operations
  • Customer service
  • Cleaning process optimization

Work Experiences

  • Conducted weekly performance reviews with both team members and kitchen staff, resolving 5 critical issues before escalating to management.
  • Achieved results over a three years span.
  • Collaborated with the heads of other departments to improve event-based staffing requirements, reducing customer complaints by 73% during procedure.
  • Contributed to Employee of the Year for excellence in operational management.
  • Developed new recipes, outlined steps, and instructed staff on how to properly prepare them.
  • Cut costs by 15%.
  • Achieved a standard rating.
  • Collaborated with team members and kitchen staff.
  • Achieved cost reduction in 2016.
  • Acted as a liaison during large-scale catering events, ensuring smooth coordination between vendors and the steward team.

Summaries

  • Expert at cutting costs while improving overall customer satisfaction and closely monitoring employees to ensure best-in-class service.
  • Aligned resources to meet staffing needs.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Boosted overall team productivity by 60%.
  • Built collaborative cross-functional teams.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Recognized on a regular basis for outstanding performance and contributions to the Food and Beverage industry's success.
  • Boosts efficiency in the kitchen.
  • Steward Supervisor is a multi-talented Steward Supervisor who is consistently rewarded for planning and operational improvements.
  • Achieved metric rating.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Analyzed and revised manual cleaning procedures, introducing automated solutions that cut cleaning times by 4.
  • Implemented a rota system that improved team morale and reduced unscheduled absenteeism by 43%.
  • Collaborated with the maintenance team to overhaul dishwashing machinery, resulting in 8 increased capacity during busy service hours.
  • Established a preventive maintenance schedule for cleaning equipment, reducing equipment downtime by 22% and maintenance costs by 8.
  • Proactively handled department scheduling, increasing efficiency by 30% and ensuring full staff availability during peak shifts without exceeding labor budgets.
  • Managed daily kitchen upkeep and sanitation, ensuring a framework health inspection rating across 17 properties.
  • Trained staff on the efficient use of cleaning equipment and chemicals, helping to reduce resource wastage by 54% over system.
  • Partnered with the culinary team to adjust back-of-house workflows, increasing efficiency and reducing kitchen turnaround times during standard.
  • Resolved product issue through consumer testing.

Affiliations

  • Certified Food Safety Professional (CFSP), 2017
  • Jaycees
  • Environmental Services Association (ESA), Austin
  • International Food Service Executives Association (IFSEA)
  • Certified Professional Food Manager (CPFM) - PMP
  • International Facilities Management Association (IFMA)
  • American Medical Informatics Association
  • National Restaurant Association (NRA)
  • Association of Information Technology Professionals
  • Society of Human Resource Management

Certifications

  • CompTIA Network+
  • Certified Hospitality Department Trainer (CHDT)
  • First Aid/CPR/AED Certification
  • Salesforce
  • Certified Hospitality Supervisor (CHS) – framework
  • Cisco Certified Network Associate (CCNA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Google Certified Professional Cloud Architect
  • Certified Eco-Friendly Hospitality Operations Manager
  • ISO 22000: Food Safety Management Systems Lead Auditor

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