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Skills

  • API test automation strategies
  • Documentation skills
  • Asset utilization
  • Continuous integration pipeline management
  • Ensuring zero critical defects at release
  • SAS
  • API testing and validation experience
  • Vericode experience
  • Test implementation
  • Effectively communicating test results to stakeholders

Work Experiences

  • Achieved zero critical defects.
  • Achieved Outstanding Service Award for highest customer satisfaction rates thanks to rigorous QA processes that reduced bugs affecting the user experience by 17%.
  • Created mitigation plans.
  • Conducted test data management.
  • Adopted a hybrid manual and automated testing strategy.
  • Wrote and optimized test cases to ensure that manual software testing was done consistently and thoroughly.
  • Collaborated with QA, DevOps, and Product Management.
  • Achieved year-over-year improvement.
  • Conducted extensive usability testing on mobile devices running Windows, Android, and iOS.
  • Collaborated with external vendors and offshore teams to ensure consistent test environments and deliverables, maintaining Tableau's compliance with Scrum Master.

Summaries

  • Strong manual and automation testing experience.
  • Strengths in cross-functional collaboration and performance reporting backed up by Manufacturing and Production training.
  • Desire to apply skills to a new role at Beacon Labs with room for advancement.
  • Collaborates with members of a cross-functional team to improve the quality of software packages.
  • Software Quality Assurance Manager is a multi-talented Software Quality Assurance Manager who is consistently rewarded for planning and operational improvements.
  • Writing and implementing test cases, developing testing plans, and identifying use cases are all examples of background work.
  • Costs were consistently reduced while profits were increased.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Accelerated testing processes across multiple platforms.
  • Collaborated with development teams to resolve bottlenecks.

Accomplishments

  • Successfully led QA initiatives for Asana, resulting in 2% fewer defects found in production over the prior year.
  • Led the QA efforts for a framework that delivered on-time releases to 16 clients with 56% overall system stability improvement.
  • Championed adoption of a bug triaging process, which decreased resolution time for high-severity issues by 3 days on average.
  • Led post-release retrospectives, identifying repeated failure points and implementing procedures that enhanced quality by reducing defects per release by 11.
  • Collaborated with team of 11 in the development of standard.
  • Reduced defect escape rates by 65% through the rollout of proactive error detection techniques coupled with advanced load testing tools.
  • Authored and implemented a defect tracking process that improved the resolution time for high-severity issues by 41%.
  • Collaborated with product managers and developers to implement quality gates in the delivery pipeline, preventing 14% of high-priority issues from reaching production.
  • Received a 2015 award for exceeding KPI targets by driving a 29% defect reduction and improving end-user satisfaction scores.
  • Initiated the use of advanced root cause analysis tools which helped identify recurring issues, reducing defect recurrence by 70%.

Affiliations

  • Association for Computing Machinery
  • Toastmasters
  • Certified Software QA Professional (CSQA)
  • International Association of Privacy Professionals (IAPP)
  • National Association of Software and Service Companies (NASSCOM)
  • International Council of Nurses
  • Women Who Code (QA & Testing Chapters)
  • American Medical Informatics Association
  • Quality Assurance Leadership Forum
  • Lions Club

Certifications

  • Certified Agile Tester (CAT) from program
  • Professional Scrum Master (PSM) from Scrum.org
  • Certified Information Systems Security Professional (CISSP) from category²
  • Certified ITIL Foundation from Beacon Labs
  • SHRM Certified Professional (SHRM-CP)
  • Certified Ethical Hacker (CEH) by EC-Council
  • Certified DevOps Professional (CDOP) by standard
  • Certification in API Testing from method Academy
  • Certified Tester Foundation Level (CTFL) by ISTQB
  • Certified Software Quality Analyst (CSQA) from Brightline

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