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Skills

  • Document conversion
  • Effective written and verbal communication
  • Human resource laws
  • Sage 50 US
  • Employee timesheet processing
  • Multi-line phone proficiency
  • Business correspondence
  • Social media knowledge
  • Scheduling
  • Payroll and budgeting

Work Experiences

  • Created new filing and organizational procedures that helped the company save $12 per 18 months in labor costs.
  • Organized, opened, and routed incoming mail and deliveries to assist senior leaders in responding quickly to business and customer needs.
  • Used Salesforce to write a variety of letters, reports, and other documents.
  • Maintained adequate stock levels in the office by restocking supplies and placing purchase orders.
  • Created a new data management system that reduced data retrieval time by 9%.
  • Wrote professional memos, letters, and marketing copy to support business objectives and growth.
  • Improved customer service ratings by 14% by training 18 new employees on proper phone handling techniques.
  • Provided professional greetings to incoming visitors and customers, as well as friendly, knowledgeable assistance.
  • Was in charge of all domestic and international travel arrangements and reservations, resulting in a 4% reduction in the company's travel expenses.
  • Updated the program's procedure information in the tracking system.

Summaries

  • With strong planning, problem-solving, and communication skills, I am extremely efficient and accurate.
  • Dedicated team member with excellent organizational skills and a keen eye for detail.
  • Proven track record of updating offices and increasing overall productivity.
  • With 11 years of experience as Claims Administrative Assistant in Chicago, I am organized and hardworking.
  • Positive, upbeat team player with superior clerical knowledge and a can-do attitude.
  • Expert at locating and resolving inconsistencies.
  • Expert at multitasking in a fast-paced environment.
  • Claims Administrative Assistant is a dependable and enthusiastic Claims Administrative Assistant with 4 years of front desk management experience.
  • Offering 10 years of experience in customer relations management.
  • Expertise in diplomatic and professional communication, time management, and multitasking.

Accomplishments

  • Documented and resolved method which led to framework.
  • Prepared and dispatched regular claims summaries to clients, improving customer transparency and retention by 29% in 2017.
  • Successfully managed the intake of 11 claims weekly, ensuring timely submissions and processing.
  • Analyzed and presented claims data and trends to leadership, helping drive strategic decision-making around resource allocation.
  • Utilized ServiceNow to streamline the electronic submission of claims, improving approval rates by 54%.
  • Collaborated with team of 17 in the development of method.
  • Facilitated the retrieval and review of 16 documentation requests per day, increasing processing efficiency by 23%.
  • Optimized communication flow between claims adjusters and policyholders, lowering response time by 64%.
  • Provided administrative support in the processing of 18 insurance claims, consistently achieving deadlines and accuracy benchmarks.
  • Resolved product issue through consumer testing.

Affiliations

  • Administrative Professionals Advisory Council
  • International Association of Claims Professionals (IACP)
  • Toastmasters
  • Association for Supply Chain Management (APICS)
  • Society of Human Resource Management
  • American Society of Administrative Professionals (ASAP)
  • American Academy of Professional Coders (AAPC)
  • National Association of Insurance Commissioners (NAIC)
  • Casualty Actuarial Society (CAS)
  • National Association of Professional Insurance Agents (PIA)

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Associate in Insurance Services (AIS) – The Institutes
  • Workers' Compensation Professional Certification (WCP®) – The AMCOMP
  • Microsoft Office Specialist (MOS) Certification method
  • Cisco Certified Internetwork Expert (CCIE)
  • Certificate in Claims Adjusting – Harbor & Co.
  • Certified Claims Professional (CCP) - Beacon Labs
  • First Aid/CPR Certified
  • Certified Healthcare Claims Professional (CHCP) - Lakeside Partners
  • Associate in Risk Management (ARM) - The Institutes

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