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Skills

  • Compliance with healthcare accreditation standards
  • Business operations
  • Patient billing and coding
  • HIPAA compliance audits and training
  • Effective team collaboration
  • Patient scheduling optimization
  • Patient check-in/out process streamlining
  • Communications
  • Cost-saving strategies in vendor contracts
  • Project organization

Work Experiences

  • Conducted data analysis on patient volumes.
  • Improved bill payment timeliness by developing flexible payment plans for patients.
  • Created detailed reports on patient intake and billing.
  • Accurately transcribed physician notes.
  • Developed a patient feedback system that increased response rates by 71%, providing actionable improvements in office services.
  • Digitized over 14 years of historical medical records.
  • Conducted orientation meetings.
  • Achieved a 57% reduction in registration errors.
  • Successfully scheduled patient appointments and placed reminder calls to provide an exceptional customer experience.
  • Customer service, patient scheduling, and billing were among the duties I coordinated in the front office.

Summaries

  • Assisted in patient billing.
  • Within Miscellaneous, senior Health Administrative Assistant and outstanding performer in team leadership and vendor management.
  • Costs were consistently reduced while profits were increased.
  • Asana advanced abilities
  • Achieved a 78% insurance claims approval rate.
  • Accomplished in healthcare office operations.
  • Achieved a 61% reduction in claims processing time.
  • Achieved zero breaches through proactive audits.
  • Health Administrative Assistant with 7 years of successful quality assurance and performance reporting experience.
  • Bringing 18 years of experience.

Accomplishments

  • Led onboarding and training for 9 new team members in Adobe Creative Suite, reducing integration time by 38% while maintaining productivity.
  • Reduced patient billing errors by 21% after identifying and resolving discrepancies in claim submissions, improving revenue cycle efficiency.
  • Reduced appointment no-shows by 83% through the successful implementation of a reminder system using Tableau.
  • Resolved product issue through consumer testing.
  • Collaborated with department heads to create a budget for 2024 that included cost-saving measures, yielding a 2 decrease in overhead expenses.
  • Developed and maintained a resource management system for inventory control, optimizing supply usage and reducing waste by 55%.
  • Oversaw the implementation of a new billing module in standard, reducing time spent on billing tasks by 65%.
  • Assisted the management team in planning and executing initiative, making recommendations that led to a 43% increase in operational efficiency.
  • Coordinated provider schedules across multiple locations, resulting in a 43% improvement in appointment availability and facility utilization.
  • Generated comprehensive reports on patient volume, billing, and resource utilization, helping leadership make data-driven financial and staffing decisions.

Affiliations

  • International Association of Administrative Professionals (IAAP)
  • Healthcare Management Certification (CHM)
  • Accredited Office Manager Program (AOM)
  • National Association for Health Professionals (NAHP)
  • Electronic Health Record Management Certification (CEHRS)
  • American Medical Informatics Association
  • Medical Assistants Professional Network (MAPN)
  • National Association of Healthcare Access Management (NAHAM)
  • Society of Human Resource Management
  • International Council of Nurses

Certifications

  • Office Management in Healthcare Certificate by Harbor & Co.
  • Certified Billing and Coding Specialist (CBCS) by National Healthcareer Association (NHA)
  • Certified Healthcare Access Associate (CHAA) by category
  • Patient Care Coordinator Certificate by Brightline
  • First Aid/CPR Certified
  • ICD-10 Coding Certification by AAPC
  • Lean Healthcare Certificate by Beacon Labs
  • Health Information Technology Certification (HITC) by Northwind
  • Certified Revenue Cycle Specialist (CRCS) by American Association of Healthcare Administrative Management (AAHAM)
  • Certified Professional Coder (CPC) by AAPC

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