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Skills

  • Effective team collaboration
  • Phone call management and triage
  • Cost-saving strategies in vendor contracts
  • Data entry and patient record update accuracy
  • Project organization
  • Medical stock and supplies ordering
  • HIPAA compliance audits and training
  • Medical insurance and reimbursement negotiations
  • Adaptability to changing healthcare regulations
  • Budgets

Work Experiences

  • Was in charge of patient scheduling, check-in, check-out, and billing payments.
  • Assisted the HR team with credentialing processes.
  • Developed a new scheduling protocol that minimized appointment overlaps and no-shows, increasing provider utilization rates by 53%.
  • Achieved President's Club for performance in 2024.
  • Improved bill payment timeliness by developing flexible payment plans for patients.
  • Assisted in preparing financial statements and budgets, helping to project an annual savings of $9.
  • Digitized over 8 years of historical medical records using ServiceNow, reducing physical storage requirements by 35%.
  • Achieved zero reported breaches during 2024.
  • Kept track of office supplies by checking inventory and ordering new supplies as needed.
  • Achieved a 90% resolution rate on first contact.

Summaries

  • Strengths in performance reporting and cross-functional collaboration backed up by Miscellaneous training.
  • Adept at task delegation and team leadership, successfully supervising 2 administrative assistants in streamlining patient intake, document management, and insurance claims accuracy.
  • Aligned administrative processes with healthcare standards.
  • Adept at vendor relationship management.
  • Achieved a 58% reduction in patient waiting times.
  • Exceptional attention to detail, collaboration, and typing skills.
  • Health Administrative Assistant is a well-organized Health Administrative Assistant who is well-versed in healthcare processes and administrative requirements.
  • Adaptable in fast-paced environments, proficient in managing office workflows and prioritizing patient inquiries, reducing response times and enhancing patient experiences.
  • Positive and upbeat personality with strong interpersonal communication skills.
  • Assisted in patient billing.

Accomplishments

  • Assisted in preparing documentation for PMP surveys, resulting in successful compliance certification and praise for record accuracy.
  • Led training sessions on new healthcare technology for 7 staff members, resulting in 63% improvement in adoption rates.
  • Conducted patient satisfaction surveys and compiled feedback on services, resulting in the implementation of metric that improved satisfaction by 57%.
  • Effectively managed multiple high-volume provider schedules simultaneously while reducing appointment conflicts by 43%.
  • Implemented a patient recall system that increased follow-up appointment rates by 49%, improving patient adherence to treatment protocols.
  • Accurately transcribed and entered physician notes into electronic health records, ensuring compliance with HIPAA regulations and improving documentation accuracy by 75%.
  • Documented and resolved framework which led to metric.
  • Reduced patient billing errors by 21% after identifying and resolving discrepancies in claim submissions, improving revenue cycle efficiency.
  • Collaborated with department heads to create a budget for 2024 that included cost-saving measures, yielding a 2 decrease in overhead expenses.
  • Oversaw the implementation of a new billing module in standard, reducing time spent on billing tasks by 65%.

Affiliations

  • Healthcare Information and Management Systems Society (HIMSS)
  • Healthcare Financial Management Association (HFMA)
  • Association of Information Technology Professionals
  • Medical Reception Professionals Network (MRPN)
  • Healthcare Management Certification (CHM)
  • American Medical Informatics Association
  • Certified Healthcare Administrative Professional (CHAP)
  • Lions Club
  • Professional Association of Health Care Office Management (PAHCOM)
  • Healthcare Employee Development Alliance (HEDA)

Certifications

  • CompTIA A+ Technician
  • Certified Healthcare Access Associate (CHAA) by category
  • Medical Billing and Coding Certification by Lakeside Partners
  • Certified Health Data Analyst (CHDA) by initiative
  • Certified Business Analysis Professional (CBAP)
  • Certified Professional in Healthcare Quality (CPHQ) – by National Association for Healthcare Quality (NAHQ)
  • Project Management Professional (PMP)
  • Certified Medical Services Manager (CMSM) by Summit Group
  • Cisco Certified Network Associate (CCNA)
  • Lean Healthcare Certificate by Beacon Labs

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