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Skills

  • Business operations
  • Product ordering
  • Proficiency in risk assessment
  • Excellent communication
  • Pet charting information
  • Positive learning process
  • Internal auditing
  • Weekly Payroll
  • Microsoft Office
  • Tax preparation

Work Experiences

  • Increased sales by 14% by providing purchase advice and promoting additional products.
  • Kept the standard and category areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Assisted customers in choosing and customizing available items to meet their specific needs.
  • Provided exceptional customer service and drove retention by communicating accurate information about promotions, customer programs, and products.
  • Greeted customers as they entered the store and advertised sales or special events.
  • Handled cash, counted change, and stored coupons to keep the cash register balanced and organized.
  • Talked to customers about Power BI, outlined restrictions, and educated them on policies.
  • Helped to ensure that sales floor merchandise was replenished efficiently and on time.
  • Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer.
  • Folded and arranged process merchandise in attractive displays to increase sales.

Summaries

  • Strengths in project management and stakeholder engagement backed up by Customer Service training.
  • To increase customer satisfaction, provide exceptional customer service and product knowledge.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Motivated Retail Sales Clerk with experience managing large-scale projects, including budgeting and administration.
  • Relying on 4 years of experience in providing outstanding customer service.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Relationship builder who is dedicated and dependable, with strong organizational skills and a strong work ethic.
  • Retail Sales Clerk with 4 years of successful vendor management and workflow optimization experience.
  • In fast-paced, high-volume retail environments, excel at providing excellent customer service.
  • Dedicated to learning, growing, and succeeding in Customer Service.

Accomplishments

  • Recommended
  • Initiated
  • Created
  • Collaborated with department heads to optimize store processes, reducing operating costs by 22% in 2015.
  • Consistently provided product demos to customers, leading to a 84% increase in sales of highlighted products.
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Resolved product issue through consumer testing.
  • Recorded
  • Assisted in driving seasonal marketing campaigns, contributing to a year-on-year sales growth of 26% during peak months.
  • Demonstrated comprehensive product knowledge in method, supporting an 34% rise in return customer visits.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Lions Club
  • American Marketing Association
  • Society of Human Resource Management
  • Discount Retailers Association
  • Institute for Sales and Account Management Development
  • Society of Women Engineers
  • National Association of Social Workers
  • Association of Information Technology Professionals
  • American Society of Safety Professionals

Certifications

  • Certified Retail Management Professional (CRMP) – Cedar Works
  • Retail Operations Management Certification - Brightline
  • Certified Workflow Efficiency Specialist, Meridian
  • Certified Employee Engagement Facilitator, Cedar Works
  • Certified Retail Pricing Analyst, Northwind
  • ServSafe
  • Certified Protection Officer (CPO)
  • Certified Business Analysis Professional (CBAP)
  • Introduction to Retail Inventory Systems Certification, SAP
  • POS System Specialist Certification, QuickBooks

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