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Skills

  • Knowledge Base Implementation
  • Staff training and development
  • Direct sales
  • Sales processes
  • Budgeting
  • Revenue optimization
  • Sales trend analysis
  • Sales and marketing
  • Account management
  • Automated task management

Work Experiences

  • Achieved results over 18 months.
  • Achieved results in 2 months.
  • Various events, such as tradeshows, seminars, and workshops, were used to engage prospects and customers.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Acted as point-of-contact for escalations.
  • Achieved 13 consecutive quarterly targets.
  • Achieved a 84% improvement in lead-to-close conversion.
  • Acted as point-of-contact for escalations; resolved 36% of issues within several months, significantly reducing resolution time.
  • Began method service consultations with customers by asking open-ended questions in order to learn about their needs and preferences.
  • Adjusted processes to achieve department goals.

Summaries

  • Capable of increasing revenue through solution-based sales techniques.
  • Strong ability to adapt to new situations and environments.
  • Dedicated to providing high-quality services and products.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Accomplished Sales Support Supervisor capable of working cross-functionally to resolve complex system issues, increasing team productivity by up to 26% within 17 months.
  • Effective problem-solver and leader who excels at streamlining operations to reduce costs and improve organizational efficiency.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Skills in quality assurance and stakeholder engagement have been demonstrated.
  • Strengths in forming and maintaining relationships with a wide range of stakeholders in fast-paced, dynamic environments.
  • Clear understanding of quality assurance and process improvement as well as risk assessment training.

Accomplishments

  • Collaborated with sales and logistics teams to solve supply chain issues, resulting in a 47% reduction in product backorders.
  • Drove a 76% year-over-year increase in customer satisfaction scores by implementing inventive customer service strategies.
  • Successfully handled high-volume workload by leveraging advanced prioritization methods, maintaining 29% on-time task completion.
  • Secured $15 in budget for new team tools and technologies, leading to a 70% uplift in overall team efficiency.
  • Partnered with the finance department to alleviate billing discrepancies, reducing invoice disputes by 64%.
  • Implemented internal communication strategies that increased interdepartmental collaboration and reduced project delays by 55%.
  • Trained and mentored 10 junior sales support members, improving the team's overall response time to client inquiries.
  • Initiated the restructuring of the customer support process, decreasing open ticket rates by 28%.
  • Led the adoption of a new CRM system, training 17 employees and reducing customer data errors by 48%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Microsoft Dynamics 365 Users Group
  • Toastmasters
  • National Association of Social Workers
  • American Marketing Association (AMA)
  • Association of Professional Sales (APS)
  • Society of Human Resource Management
  • Society for Marketing Professional Services (SMPS)
  • Women in Sales Leadership Network
  • Certified Sales Executive (CSE) Certification Program
  • International Customer Service Association (ICSA)

Certifications

  • Pricing Strategy and Revenue Optimization Certification - Salesforce, SAP
  • Customer Success Specialist Certification - Brightline
  • Certified Sales Executive (CSE) – Sales & Marketing Executives International (SMEI)
  • Salesforce Certified Sales Cloud Consultant
  • Data-Driven Sales Certification - Lakeside Partners, 2024
  • CompTIA Network+
  • Certified Business Analysis Professional (CBAP)
  • ServSafe
  • CRM Data Analysis Certification - Asana, 2015
  • Performance-Based Sales Management (PBSM) Certification - initiative, 2023

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