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Skills

  • Strategic planning
  • Backorder Reduction
  • Financial Management
  • Data visualization Asana
  • Conflict management
  • Data collection and analysis
  • Business analysis
  • CRM Software Training
  • Root cause analysis
  • Customer issue resolution

Work Experiences

  • Conducted supplier risk management assessments in order to evaluate the program program for senior management's planning purposes.
  • Assigned team members to specific accounts.
  • Updated processes on a regular basis to eliminate inconsistencies and improve scheduling across system calendars and programs.
  • Achieved a 29% reduction in sales errors.
  • Analyzed sales trends.
  • Handled payroll duties every 4 weeks, resolving any discrepancies and scheduling conflicts.
  • Acted as the primary liaison between sales and IT to troubleshoot and resolve internal CRM issues, cutting downtime by 38% over 2023.
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Acted as point-of-contact for escalations; resolved 36% of issues within several months, significantly reducing resolution time.
  • Adjusted processes to achieve department goals.

Summaries

  • Focused on ensuring smooth financial, personnel, and operational operations.
  • Skills in quality assurance and stakeholder engagement have been demonstrated.
  • Costs were consistently reduced while profits were increased.
  • Collaborative, with a commitment to collaborating with coworkers to foster an engaged, empowering work environment.
  • Sales Support Supervisor with 11 years of successful cross-functional collaboration and data analysis experience.
  • Competent offerings, pricing, and market positioning, as well as demonstrated HubSpot expertise.
  • Sales Support Supervisor who is proactive and meticulous, with over 4 years of experience in the process industry.
  • Commended for cutting operating costs by 17% and supervising 11 employees, including sourcing, interviewing, and hiring.
  • Accomplished Sales Support Supervisor.
  • Achieved a 66% increase in profits.

Accomplishments

  • Identified operational bottlenecks and designed solutions that reduced order flow issues by 85%, enhancing team efficiency.
  • Supervised a team of 18 sales support representatives, driving a 24% improvement in operational efficiency over 6 months.
  • Optimized lead qualification process by integrating program into the sales funnel, resulting in a 51% increase in conversion rates.
  • Introduced motivational performance metrics that led to a 58% improvement in employee engagement and retention.
  • Collaborated with the IT department to integrate CRM systems with the new ERP software, reducing manual data entry errors by 28%.
  • Recognized as a key contributor to achieving 22% of the quarterly sales goals through strategic customer engagement and support.
  • Led weekly training sessions covering new CRM features, helping the team reduce client data entry errors by 16% in 6 months.
  • Reduced repeat customer inquiries by 40% through the development of comprehensive troubleshooting guides for the team.
  • Initiated the restructuring of the customer support process, decreasing open ticket rates by 28%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Association for Talent Development (ATD)
  • Freemason
  • Project Management Institute
  • Customer Support Professionals Association (CSPA)
  • Business Professionals of America (BPA)
  • Association for Supply Chain Management (APICS)
  • National Association of Business Management (NABM)
  • American Medical Informatics Association
  • American Society of Safety Professionals
  • Business Networking International (BNI)

Certifications

  • HubSpot Sales Software Certification - HubSpot Academy
  • CompTIA A+ Technician
  • Google Analytics Certification - 2017
  • Certified Inside Sales Manager (CISM) - American Association of Inside Sales Professionals (AA-ISP)
  • Certified Business Analysis Professional (CBAP)
  • Certified Sales Operations Manager - Summit Group, 2020
  • Certified Scrum Master (CSM) – Scrum Alliance
  • ServSafe
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Customer Success Manager (CCSM) - SuccessCOACHING

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