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Skills

  • Quality assurance and control
  • Operational improvement
  • Medication stock-pull accuracy
  • Multitasking in high-paced environments
  • Team management
  • Process improvement
  • Flu vaccination scheduling
  • Customer service
  • Insurance claims processing and reimbursement
  • Medication labeling compliance

Work Experiences

  • Assisted in executing cross-department events to raise awareness of medication adherence, reaching over 8 individuals and improving retention by 79%.
  • Had an excellent attendance record and was always on time for work.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Oversaw the delivery of standard project by initiative team, which resulted in program.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Prepared prescription packaging and labels, double-checking dosage, side effects, interactions, and refill instructions.
  • Actively measured and mixed medications.
  • Assisted the pharmacy team in organizing outbound deliveries, resulting in timely distribution of over 14 prescriptions to clinics and homes in Columbus.
  • Actively measured and mixed medications for patient use, increasing prescription fulfillment efficiency by 22% in collaboration with pharmacists.

Summaries

  • To provide excellent customer service, productive in efficiently ringing customers, providing information, and answering calls.
  • Strengths in project management and client relations backed up by Pharmacy training.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved a 31% improvement in patient satisfaction.
  • Boosted treatment adherence rates.
  • Consistently achieved timely distribution.
  • Adept at monitoring medication storage environments.
  • Orderly in recordkeeping, inventory control, product ordering, and physician refill requests.
  • Collaborative and detail-driven, contributed to the compounding of 9 custom medications per day, working efficiently to meet patient-specific dosage requirements.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.

Accomplishments

  • Promoted safe medication handling practices among pharmacy staff, reducing handling errors by 75%.
  • Implemented patient educational sessions on prescription instructions, contributing to a 40% decrease in medication misuse and returns.
  • Contributed to the reduction of patient complaints by 63% through empathetic responses and effective problem resolution with insurance claims.
  • Proactively updated the pharmacy’s medication inventory, reducing stock issues and improving medication availability by 18%.
  • Received Innovation Award for promptly resolving over 11 patient inquiries related to insurance claims, contributing to a 74% improvement in patient satisfaction.
  • Maintained a 45% error-free record in prescription preparation and labeling under strict time constraints, exceeding department accuracy goals.
  • Coordinated flu vaccination appointments for over 10 patients, achieving a 68% adherence to vaccination protocols during the flu season.
  • Communicated with patients regarding out-of-stock medication issues, leading to an increase in patient satisfaction by 50%.
  • Assisted in the administration of flu vaccinations, enrolling 15 patients and increasing campaign participation by 85%.
  • Educated and assisted patients with proper medication use and storage, improving patient feedback scores by 17%.

Affiliations

  • National Alliance of State Pharmacy Associations (NASPA)
  • Medication Therapy Management (MTM) Certification via process
  • Infection Prevention and Control Certification
  • Volunteer Pharmacy Association of Phoenix
  • Project Management Institute
  • International Association of Administrative Professionals
  • American Society of Consultant Pharmacists (ASCP)
  • Participated in National Health Awareness Month Campaign 2018
  • National Association of Social Workers
  • Participated in 2015 biannual Pharmacy Health Outreach Event

Certifications

  • CompTIA Network+
  • Patient Support and Advocacy Certificate - procedure
  • Electronic Health Records (EHR) Proficiency Certificate - framework
  • Customer Service and Communication Skills for Pharmacy Assistants - metric
  • Certified in Digital Prescription Management - method
  • Patient Care and Customer Relations Certification - procedure
  • Basic Principles of Pharmacology Certificate - initiative
  • Google Certified Professional Cloud Architect
  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Senior Certified Professional (SHRM-SCP)

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