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Skills

  • Collaborative medication restocking
  • Laboratory Practices
  • Pharmacist support
  • Customer communications and issue resolution
  • Medication labeling compliance
  • Front desk patient triage
  • Problem resolution
  • Medication compounding assistance
  • Payment processing
  • Project organization

Work Experiences

  • Accurately prepared and packaged over 17 prescriptions per day.
  • Administered prescription pick-up services.
  • Actively supported flu vaccination campaigns by scheduling appointments for over 4 patients, achieving 16% adherence to vaccination protocols.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Avoided stock shortages.
  • Located and measured medications based on prescription information, making adjustments as pharmacists and providers instructed.
  • Assisted in compounding topical creams and ointments.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Answered 10 calls per 18 months to help customers with their questions and concerns.
  • Transported Microsoft Excel to three years customer locations.

Summaries

  • Dedicated to learning, growing, and succeeding in Pharmacy.
  • A systematic and methodical Pharmacy Assistant Volunteer, known for implementing streamlined systems that reduced retrieval times of hard-copy prescriptions by 18%.
  • Commended by supervisors for assisting with packaging for high-demand products, resulting in operational increases and positively impacting sales by $5 within the first three years.
  • Assisted in outbound prescription deliveries.
  • Achieved a 37% accuracy rate.
  • Contributed to 21% reduction in information discrepancies.
  • Achieved over 57% improvement in operational performance.
  • Achieved 16% patient wait time reduction.
  • Consistently achieved timely distribution.
  • Aspiring pharmacy professional dedicated to supporting safe and effective pharmaceutical operations while training new volunteers on key medication labeling techniques.

Accomplishments

  • Contributed to the reduction of patient complaints by 63% through empathetic responses and effective problem resolution with insurance claims.
  • Improved overall pharmacy workflow efficiency by streamlining front-desk procedures, resulting in 75% faster prescription fulfillment during peak hours.
  • Implemented patient educational sessions on prescription instructions, contributing to a 40% decrease in medication misuse and returns.
  • Coordinated flu vaccination appointments for over 10 patients, achieving a 68% adherence to vaccination protocols during the flu season.
  • Educated and assisted patients with proper medication use and storage, improving patient feedback scores by 17%.
  • Digitized and managed over 13 prescription records, enhancing the retrieval and monitoring process using SAP.
  • Documented and resolved metric which led to framework.
  • Implemented a callback procedure for out-of-stock medication, improving patient communication and reducing delays by fulfilling 22% of cases within several months.
  • Maintained a 45% error-free record in prescription preparation and labeling under strict time constraints, exceeding department accuracy goals.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • National Pharmacy Technician Association (NPTA)
  • Toastmasters
  • Accreditation Council for Pharmacy Education (ACPE)
  • Volunteer Coordinator for Boston Medication Donation Drive
  • Member of Student National Pharmaceutical Association (SNPhA)
  • American Marketing Association
  • American Medical Informatics Association
  • American Society of Safety Professionals
  • Drug Information Association (DIA)
  • Attended Pharmacy Business Management training at process

Certifications

  • Certified Medical Administrative Assistant (CMAA) - National Healthcareer Association (NHA)
  • Basic Principles of Pharmacology Certificate - initiative
  • Certified in Digital Prescription Management - method
  • Certified in Pharmacy Inventory Optimization - category
  • Certified in Community Pharmacy Practice - initiative
  • Certificate in Medication Therapy Management (MTM) - program
  • Certified in Telepharmacy Services - program
  • Cisco Certified Internetwork Expert (CCIE)
  • First Aid/CPR/AED Certification - method or procedure
  • Electronic Health Records (EHR) Proficiency Certificate - framework

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