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Skills

  • Continuous Improvement (CI) Culture Development
  • Organization
  • Dashboard/KPI Visualization Tools
  • Capacity Planning & Scheduling
  • Cost reduction strategies
  • Customer service
  • Design of Experiments (DOE)
  • Data-driven decision making
  • A3 problem-solving methodology
  • Communications

Work Experiences

  • Achieved a 29% reduction in deviation rates.
  • Restructured procedures in order to create and execute projects in collaboration with Director of Continuous Improvement.
  • Achieved annual cost savings of $17.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Answered 8 calls per 6 months to help customers with their questions and concerns.
  • Had an excellent attendance record and was always on time for work.
  • Looked for industry trends on social media and through online sources.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Aligned CI goals with company’s 2018 strategic objectives.
  • Applied Design for Six Sigma (DFSS) methodology to launch Salesforce, achieving Top Performer for operational excellence.

Summaries

  • Adept at applying root cause analysis.
  • Clear understanding of stakeholder engagement and team leadership as well as budget management training.
  • Achieved cost savings.
  • Achieved a 23% reduction in non-value-added activities.
  • Achieved 32% reductions in warranty claims.
  • Costs were consistently reduced while profits were increased.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Leverage expertise in research and system enhancement to drive organizational improvements.
  • Collaborative leader with experience in aligning supply chain workflows with organizational objectives, reducing supplier lead times by 33% and improving inventory turnover rates.
  • Applied Lean principles.

Accomplishments

  • Drove a department-wide process re-engineering initiative that resulted in 25% faster product time-to-market in 2015.
  • Directed audit preparation for ISO/Lean, achieving certification with minimal corrective action items after a rigorous audit.
  • Reduced customer complaints by 63% by initiating a feedback loop and improving service delivery protocols using Lean tools.
  • Achieved a 50% improvement in customer satisfaction scores by enhancing service delivery processes through Lean Six Sigma initiatives.
  • Developed a company-wide continuous improvement roadmap, leading to 14 targeted initiatives and achieving cost savings of 8 in 2017.
  • Integrated automated reporting systems, which reduced manual reporting time by 2 hours per cycle and improved data visibility.
  • Led RCA workshops that identified critical process failures and reduced downtime by 7 hours per month.
  • Developed and implemented a KPI-focused dashboard that improved decision-making and reduced cycle times by 28% across compliance.
  • Implemented continuous improvement project tracking system that provided real-time updates and saved 8 hours per week in manual progress reporting.
  • Documented and resolved standard which led to framework.

Affiliations

  • Lean Construction Institute (LCI) – Corporate Membership
  • Six Sigma Certification from Lakeside Partners
  • Rotary International
  • Value Stream Management International – Professional Member
  • Harvard Business Review Advisory Council - Leadership and Operational Excellence
  • International Society for Performance Improvement (ISPI)
  • National Association of Social Workers
  • American Society for Quality (ASQ)
  • Association for Manufacturing Excellence (AME)
  • American Production and Inventory Control Society (APICS)

Certifications

  • Total Productive Maintenance (TPM) Specialist Certification
  • Certified Trainer in Lean and Six Sigma Meridian
  • Poka-Yoke Expert Certification
  • Certified Process Design Engineer (CPDE)
  • Certified Quality Engineer (CQE) from ASQ
  • Certified Production Technician (CPT)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Manager of Quality/Organizational Excellence (CMQ/OE)
  • Value Stream Mapping Specialist Certification
  • Certified Innovation Leader (CIL)

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