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Skills

  • Pricing data
  • Claims analysis
  • Shipping procedures understanding
  • Strong interpersonal skills
  • Memorization and recall
  • Federal documents accuracy
  • Office management
  • Customer and client relations
  • Business operations
  • Sage 50 US proficiency

Work Experiences

  • Provided professional greetings to incoming visitors and customers, as well as friendly, knowledgeable assistance.
  • In charge of quality communication, customer service, and product representation for each client.
  • Returns and exchanges were handled by me.
  • Kept the showroom clean and organized by displaying products in a neat and orderly manner.
  • Was in charge of maintaining accurate and adequate cash and inventory balances.
  • Completed an average of 17 transactions in a timely manner each day.
  • Consistently outperformed my daily credit card application goals.
  • Trained 17 new employees in procedures and policies in order to improve team performance each quarter.
  • Increased customer satisfaction by 12% by quickly and effectively resolving customer issues.
  • Translated for the entire 2-person team in order to meet the needs of Spanish-speaking customers.

Summaries

  • Maintaining tight financial controls and Customer Service compliance is a strength.
  • Astute Administrative Assistant focused on streamlining processes in order to improve retrieval and storage procedures, reduce physical storage requirements, and ensure data security.
  • Friendly professional with strong customer service skills and exceptional attention to detail.
  • Team player who is polished and precise in handling multi-line systems with high call volumes.
  • Focused on customer service
  • Exceptional at forming strong working relationships with coworkers and assisting with a variety of administrative tasks and responsibilities, such as strategic planning and client relations.
  • Dependable
  • Offering 5 years of experience in customer relations management.
  • Reliable Program Support Assistant seeking to apply 3 years of process improvement and workflow optimization experience to the Reservation Agent position.
  • Reliable and ambitious self-starter looking for a position as an Administrative Assistant with a growing company where she can put her diverse background to good use.

Accomplishments

  • Increased sales 3% over two years.
  • Oversaw system area.
  • Customer Relations: Earned highest marks for customer satisfaction, company-wide.
  • Process Worked with HR department to establish employee benefits, training, payroll and termination procedures.
  • Method Planned all meetings and travel for CEO.
  • Planning: Arranged, scheduled and coordinated all logistics and travel itineraries for staff of 10 employees. Ensured staff was equipped with all necessary supplies and collateral for long distance travel.
  • Standard Investigated any necessary information for proper billing for insurance companies, patients and DMEs such as proper billing codes.
  • Multitasking: Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
  • Ensured
  • Planned

Affiliations

  • Institute of Hospitality
  • Professional Association for Customer Engagement (PACE)
  • National Reservation Agents Association (NRAA)
  • Certified Reservation Agent (CRA) from procedure
  • National Association of Professional Women (NAPW)
  • The Travel and Tourism Research Association (TTRA)
  • Jaycees
  • Reservations Management Certification from Summit Group
  • Product Upselling Strategy Training by Ironclad Systems
  • Mobile & Digital Booking Strategy Certification

Certifications

  • Customer Service Excellence - Certificate (Meridian)
  • Computer Training Certificate
  • International Association of Administrative Professionals: Six Sigma
  • Certified Professional in Hotel and Hospitality Operations
  • Certified Public Accountant (CPA)
  • Galileo Global Distribution System Certification
  • CompTIA Security+
  • SHRM Certified Professional (SHRM-CP)
  • Salesforce
  • Project Management Professional (PMP)

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