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Skills

  • Risk management
  • Problem-solving
  • Sales forecasting
  • Regulatory compliance
  • Business operations
  • Adaptability in Fast-paced Environments
  • Project organization
  • Standard equipment
  • Time management
  • Retail operations management

Work Experiences

  • Tracked and recorded expenses and reconciled accounts to keep accurate, current, and compliant financial records.
  • Supervised and guided new employees, and I responded quickly to questions, which improved understanding of job responsibilities on data analysis and quality assurance.
  • Achieved cost reduction through accurate forecasting.
  • Was in charge of system files and records for 6 clients, as well as following security procedures to prevent data breaches and misuse.
  • Coached and mentored new hires on store procedures, enabling them to achieve full productivity within 7 days of onboarding.
  • Achieved a 15% reduction in cash discrepancies.
  • Achieved results over 2 months.
  • Was in charge of billing, collection, and reporting for an office that generated over $5 per year.
  • Accomplished targets two quarters ahead of schedule.
  • Gathered and analyzed administrative cost data in order to prepare the past year budgets for corporate management.

Summaries

  • Accomplished Front Store Supervisor with a track record of reducing shrinkage by 23% through the implementation of advanced loss prevention techniques and close monitoring of inventory.
  • Support specialist and leader with advanced organizational, technical, and business acumen who is highly dependable, ethical, and trustworthy.
  • Commended for consistently driving team success through strict adherence to company procedures and effective employee training.
  • Excellent communicator and project manager with expertise in day-to-day operations, workflow improvements, and customer service.
  • Front Store Supervisor who is self-motivated and has demonstrated leadership, organizational, and customer service skills.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Team player who is methodical and detail-oriented and has expertise in data analysis.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Highly skilled in cross-functional collaboration terminology, as well as departmental payroll, budgeting, and AP/AR activities.
  • In fast-paced environments, this tireless team player is known for remaining poised and calm.

Accomplishments

  • Coordinated regular staff product training sessions, which increased cross-selling efforts and contributed to a 32% uplift in basket value.
  • Analyzed customer feedback using ServiceNow to identify key service improvements, resulting in an overall customer satisfaction rating increase by 21%.
  • Acted as the liaison between employees and senior management, improving communication and expediting issue resolution times by 24%.
  • Trained and developed a team of 3 employees, ensuring compliance with PMP standards, leading to a 20% improvement in customer service scores.
  • Assessed and optimized floor staffing levels during peak hours, decreasing customer service wait times by 11 minutes and enhancing the overall shopping experience.
  • Implemented safety protocols aligned with Scrum Master standards, resulting in zero workplace incidents for several months.
  • Documented and resolved framework which led to standard.
  • Upheld and implemented company merchandising standards, leading to a 85% increase in impulse purchases in the front store.
  • Played a central role in ensuring full store readiness for external audits, securing Scrum Master compliance and resulting in an outstanding audit score.
  • Resolved product issue through consumer testing.

Affiliations

  • Certification in Front-Line Leadership from category
  • Retail Business Leadership Program from system
  • Retail Loss Prevention Certification (RLPC)
  • Retail Management’s Executive Education Program from initiative
  • National Association for Business Economics (NABE)
  • Freemason
  • Association for Front-Line Employees and Supervisors
  • International Association of Administrative Professionals
  • Society of Women Engineers
  • Certification in Cash Handling & Balancing from Summit Group

Certifications

  • Certified Inventory Optimization Professional (CIOP) - program
  • Certified Performance and Talent Management (CPTM) - method
  • Retail Management Certification (RMC) - framework
  • Leadership Skills for Supervisors - metric
  • CompTIA A+ Technician
  • Certified Leading Through Change - system
  • Project Management Essentials in Retail - metric
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified KPI and Retail Metrics Specialist - system
  • Certified Retail Sales Supervisor - method

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