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Skills

  • Employee relations
  • Technical aptitude
  • POS systems knowledge
  • Sales contracts
  • Plexis software
  • Data entry
  • Microsoft applications proficiency
  • Outstanding interpersonal skills
  • Detail-oriented
  • Complaint resolution

Work Experiences

  • Saved $16 per several months by negotiating rates and delivery times with vendors.
  • Determined what the customer's needs were by asking pertinent questions and actively listening to the responses.
  • Completed all cleaning, stocking, and organizing tasks in the assigned sales area.
  • Provided friendly and knowledgeable service to customers and quickly and effectively resolved issues.
  • Placed a higher value on assisting customers than on completing other routine tasks in the store.
  • Various events, such as tradeshows, seminars, and workshops, were used to engage prospects and customers.
  • Dealt with all customer service issues courteously and in accordance with company policies.
  • Was in charge of overseeing and directing the processing of all merchandise and shipments.
  • Provided exceptional customer service and drove retention by communicating accurate information about promotions, customer programs, and products.
  • Provided expert assistance to customers both in person and over the phone.

Summaries

  • Talented sales associate who excels at multitasking while maintaining a friendly demeanor under duress.
  • Results-oriented, goal-oriented, and looking to apply my experience to the role of Connection Center Sales Associate.
  • Dedicated to learning, growing, and succeeding in Retail.
  • Strong ability to adapt to new situations and environments.
  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.
  • Dedicated to improving efficiency by closely monitoring the quality and quantity of work performed, as well as organizing and maintaining inventory and storage areas.
  • Strengths in team leadership and process improvement backed up by Retail training.
  • Successful Assistant Store Manager with 7 years of retail management experience.
  • Weekly availability of 7 hours, including evenings and weekends
  • Direct Connection Center Sales Associate with 16 years of industry experience in Retail.

Accomplishments

  • Championed a cross-selling initiative that boosted sales of complementary products by $89,000 over the past year.
  • Provided solution-based sales resulting in a 62% uplift in average transaction value over two years.
  • Managed end-to-end warranty and returns process, reducing customer refund requests by 23%.
  • Resolved complex customer service escalations, achieving a 42% resolution satisfaction rate in 2019.
  • Tracked and replenished inventory levels, causing out-of-stock occurrences to decrease by 19%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Successfully executed daily operational tasks, including till management and sales tracking, ensuring a 15% accuracy rate.
  • Documented and resolved metric which led to procedure.
  • Utilized category to manage customer relationships, enabling a 23% increase in repeat business over 6 months.
  • Recommended custom upsell items in product that drove 25% growth in accessory sales.

Affiliations

  • American Association of Professional Salespeople (AAPS)
  • International Sales and Marketing Professionals Association (ISMPA)
  • Lions Club
  • Toastmasters
  • Project Management Institute
  • Sales Management Association (SMA)
  • American Marketing Association
  • Professional Certificate in Retail Management from metric
  • National Association of Social Workers
  • Sales Enablement Society

Certifications

  • CompTIA A+ Technician
  • Certified Protection Officer (CPO)
  • Certified Retail Sales Associate (CRSA)
  • HubSpot Sales Software Certified
  • Customer Relationship Management (CRM) Professional Certificate
  • Certified Customer Service Professional (CCSP)
  • PMP® – Project Management Professional Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Professional Sales Person (CPSP) - initiative
  • ServSafe

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