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Skills

  • Financial Management
  • Plexis software
  • Computer literate
  • Accurate money handling
  • Staffing and scheduling
  • Inventory management
  • Business Planning
  • Customer interaction
  • Operations management
  • Retail sales

Work Experiences

  • Used forecasting to figure out what changes needed to be made in the supply chain.
  • Updated processes on a regular basis to eliminate inconsistencies and improve scheduling across program calendars and programs.
  • Assisted customers in choosing and customizing available items to meet their specific needs.
  • Developed strong relationships with clients by following up on previous purchases and suggesting new products.
  • Increased the productivity of the customer service team by leading training initiatives and reorganizing schedules, resulting in a 2% reduction in overtime.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 17%.
  • Replaced out-of-stock items with new HubSpots to satisfy dissatisfied customers.
  • Used my time wisely, folding clothes and cleaning out fitting rooms when I wasn't serving customers.
  • Provided training to new sales associates so that they could contribute to the store's positive culture.
  • Dealt with all customer service issues courteously and in accordance with company policies.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Retail industry's success.
  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.
  • Ready to move on to a new position where my well-honed skills can be put to the best use.
  • Connection Center Sales Associate is a vivacious Connection Center Sales Associate who is well-versed in the latest fashion trends.
  • Talented sales associate who excels at multitasking while maintaining a friendly demeanor under duress.
  • Offering 8 years of experience and eager to join Brightline in a dynamic, growth-oriented position in a fast-paced environment.
  • Dedicated to improving efficiency by closely monitoring the quality and quantity of work performed, as well as organizing and maintaining inventory and storage areas.
  • Connection Center Sales Associate who has a track record of consistently exceeding sales targets.
  • Ability to communicate account compliance requirements to sales and shipping departments.
  • Strong ability to adapt to new situations and environments.

Accomplishments

  • Successfully hit and maintained 30% of sales quotas over 5 consecutive months.
  • Championed a cross-selling initiative that boosted sales of complementary products by $89,000 over the past year.
  • Implemented efficient stock management techniques, reducing product out-of-stock incidents by 85% over framework.
  • Leveraged metric to personalize follow-up communication, which resulted in enhanced customer retention by 55%.
  • Collaborated with the marketing team to cross-promote home electronics, increasing sales of bundled offers by $13 over 13 months.
  • Collaborated with merchandising teams to reposition key items, leading to a 24% increase in impulse purchases.
  • Trained and mentored 6 newly hired associates on sales techniques, increasing team-wide productivity by 19%.
  • Developed and implemented staff scheduling improvements that increased sales floor coverage by 54% during peak hours.
  • Coordinated promotional campaigns during peak sales, resulting in a 74% increase in new customer acquisitions.
  • Piloted a new product display strategy, leading to an increase in foot traffic and sales by 39% each month.

Affiliations

  • Professional Retail Store Maintenance Association (PRSM)
  • Society of Human Resource Management
  • National Association of Sales Professionals (NASP)
  • Digital Sales Certification from framework
  • American Society of Safety Professionals
  • Sales Enablement Society
  • Society of Women Engineers
  • Retail Customer Service Association (RCSA)
  • Association for Retail Technology Standards (ARTS)
  • Global Association for Customer Satisfaction and Service Professionals (GACSSP)

Certifications

  • Lean Six Sigma Green Belt Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • Salesforce Certified Administrator
  • CPIM - Inventory Management Professional Certification
  • Certified Protection Officer (CPO)
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA IT Fundamentals (ITF+)
  • Certified Associate in Inventory and Production Management (CPIM)
  • Certified Customer Service Professional (CCSP)
  • Microsoft Certified Systems Engineer (MCSE)

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