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Skills

  • Oral and written communication
  • Customer service excellence
  • MS Office
  • Process improvement
  • Active Data Online
  • Strong interpersonal skills
  • Operational improvement
  • CallSelect communication systems
  • Client relations strength
  • POS systems knowledge

Work Experiences

  • By leveraging awareness, attention to detail, and integrity to identify and investigate concerns, I was able to prevent store losses.
  • Assisted wait staff and other members of the team in completing tasks.
  • Completed a variety of tasks to meet the needs of customers, such as processing and issuing money orders, managing returns and exchanges, and logging daily shipments on a daily basis.
  • Consistently outperformed my daily credit card application goals.
  • Sought advice.
  • Stocked food items as requested by the manager and followed all food safety regulations.
  • Kept up with market and product trends to effectively answer customer questions.
  • Provided product and service information to customers.
  • Worked as a liaison between customers and retail buyers to expedite orders and meet customer demands.
  • Named Top Seller for one year through optimized.

Summaries

  • Reliable and punctual Sales Associate with a strong work ethic and over 3 years of retail experience.
  • Ambitious
  • Prepared Foods Team Member is a multi-talented Prepared Foods Team Member who is consistently rewarded for planning and operational improvements.
  • Customer Service Representative with experience working in a fast-paced environment who is personable and deadline-oriented.
  • Within Customer Service, senior Prepared Foods Team Member and outstanding performer in stakeholder engagement and risk assessment.
  • Strengths in quality assurance and budget management backed up by Customer Service training.
  • Prepared Foods Team Member is a sales professional who excels at exceeding sales goals and company expectations by building a strong client base and providing excellent customer service.
  • Proactive
  • Committed to providing excellent customer service and dependability.
  • Expert

Accomplishments

  • Customer Relations: Earned highest marks for customer satisfaction, company-wide.
  • Resolved product issue through consumer testing.
  • Resolved customer complaints regarding quality issues within one year, improving overall satisfaction ratings by 43%.
  • Financial: Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Led execution of seasonal events, generating $3 additional revenue within a three years-month timeframe.
  • Achieved status as one of 10 top sales performers in the region comprised of 16 stores.
  • Monitored product rotations and expiration dates, reducing waste by 68% in FY 2023.
  • Collaborated with local vendors to source unique ingredients, enhancing product quality and introducing new menu items weekly.
  • Coordinated bulk orders for corporate clients, achieving a 84% increase in year-over-year business catering sales.
  • Provided mentorship to junior team members, helping 58% of new hires to reach performance targets within three years.

Affiliations

  • American Culinary Federation
  • Food Safety Preventive Controls Alliance
  • Freemason
  • International Fresh Produce Association
  • Institute of Food Technologists
  • International Foodservice Executives Association
  • ServSafe Certification Program
  • National Grocers Association
  • Healthy Food in Health Care Collaborative
  • Alliance for Artisan Cheese Makers

Certifications

  • Customer Service Excellence Certification from Brightline
  • Cisco Certified Internetwork Expert (CCIE)
  • Project Management Professional (PMP)
  • Food Handler Certification from system
  • Certified Hospitality and Tourism Management Professional (CHTMP)
  • OSHA Food Safety and Sanitation Training
  • NSF Proficiency in Food Safety Standards
  • Allergen Awareness Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Business Analysis Professional (CBAP)

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