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Skills

  • Process improvement
  • Appointment scheduling and optimization
  • Supervision
  • Stress management techniques
  • Clinical workflow optimization
  • Health outcome improvement strategies
  • Organization
  • Bilingual communication skills
  • MS Office
  • Advanced Medical Software Proficiency

Work Experiences

  • Assisted in conducting patient satisfaction surveys, analyzing responses to identify key areas for clinic improvement which led to an action plan.
  • Kept track of patients' medical histories and provided weekly consultations to over 4 people.
  • Assisted clinical research teams during system study.
  • Met with surgeons to discuss patient needs, risks, and preventative strategies to keep conditions from deteriorating.
  • Admitted and treated patients as part of the hospital's 24-hour on-call services.
  • Assisted in conducting patient satisfaction surveys.
  • Administered injections and minor medical procedures.
  • Examined patients thoroughly and elicited medical history information to aid in the assessment of health and the identification of conditions.
  • Assisted during difficult treatment plans.
  • Answered questions and provided follow-up resources.

Summaries

  • Administered diagnostic tests.
  • Dedicated to meeting every need with a conscientious and detailed approach.
  • Implementing treatment plans, providing patient education, and administering medications to mitigate problems and resolve symptoms are all skills I've gained over the years.
  • Achieved a 82% improvement in patient satisfaction.
  • Adept at assisting physicians during rounds.
  • Clinic Intern proficient in medical terminology and healthcare regulations. Ensured clinic compliance with process, while minimizing regulatory oversights and maintaining ethical standards of care.
  • Assisted with insurance claims.
  • Over 8 years of healthcare experience.
  • Professional fluent in Spanish and French who is highly communicative and positive.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.

Accomplishments

  • Documented and resolved system which led to metric.
  • Led quality improvement initiatives, which increased the clinic's patient satisfaction score by 84% over the course of several months.
  • Processed insurance claims with 27% accuracy, expediting reimbursement times for the clinic by an average of 12 days.
  • Created detailed medical reports and summarized patient progress, which helped streamline communication within the clinical team.
  • Developed educational materials for patients and their families, increasing understanding of treatment plans and reducing hospital readmission rates by 25%.
  • Executed weekly inventory checks for medical supplies, preventing shortages and ensuring seamless clinic operations during peak periods.
  • Provided empathetic and clear communication to patients from diverse backgrounds, fostering improved relationships and enhancing patient trust across 15 encounters.
  • Maintained infection control standards by following strict clinical hygiene protocols, contributing to a decrease in cross-infection incidents by 28%.
  • Improved clinic efficiency by redesigning front office workflow, reducing average patient check-in times by 82% while maintaining HIPAA compliance.
  • Guided patients through post-procedural instructions, enhancing patient understanding and reducing follow-up calls by 53% over 6 months.

Affiliations

  • College of Healthcare Information Management Executives (CHIME)
  • National Student Speech Language Hearing Association (NSSLHA)
  • Society of Human Resource Management
  • Medical Students for Choice (MSFC)
  • American Public Health Association (APHA)
  • American College of Healthcare Executives (ACHE)
  • Rotary International
  • Lions Club
  • National Association of Social Workers
  • Student Health Advisory Committee (SHAC) - procedure

Certifications

  • Patient Access Certification (CHAM) - National Association of Healthcare Access Management, 2016
  • Apple Certified Associate (ACA)
  • Basic Life Support (BLS) – American Heart Association, 2023
  • Certified Public Accountant
  • Google Certified Professional Cloud Architect
  • Project Management Professional (PMP)
  • SHRM Certified Professional (SHRM-CP)
  • Electronic Health Records Specialist Certification (CEHRS) - Summit Group, 2016
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Oversight in Infection Control Practices (OICP) - procedure, 2021

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