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Skills

  • Drug inventory management
  • Occupancy strategies
  • Project oversight
  • Healthcare service optimization
  • Pharmacy operations management
  • Patient safety and crisis management
  • Health education and preventive care initiatives
  • On-site patient triage training
  • Clinical staff recruitment and retention
  • Healthcare performance metrics tracking

Work Experiences

  • Achieved results over 2016.
  • Achieved a 44% increase in patient throughput.
  • Achieved a 38% reduction in adverse patient safety events.
  • Redesigned patient access and back-office workflow processes, resulting in a system-wide staffing cost reduction of 9%.
  • Achieved results within 3 months.
  • Contributed to a 42% improvement in infection control compliance rates.
  • Analyzed monthly patient trends and crafted data-driven strategies that increased operational performance, achieving a 58% increase in patient throughput.
  • Created and updated HIPAA, benefits administration, and general liability policies and procedures while adhering to statutory, regulatory, and local, state, and federal guidelines.
  • Increased patient satisfaction by 8% within 18 months.
  • Conducted root cause analysis.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved 40% greater patient outreach.
  • Accomplished in directing cross-functional healthcare teams, ensuring seamless medical support and driving a 75% improvement in team-coordinated patient care results.
  • Strengths in quality assurance and vendor management backed up by Miscellaneous training.
  • Accomplished Medical Services Officer specializing in emergency response planning and cross-functional team leadership, with a proven ability to reduce medical crisis response times by 66%.
  • Achieved $16 in cost savings.
  • Medical Services Officer is a multi-talented Medical Services Officer who is consistently rewarded for planning and operational improvements.
  • With more than 6 years of experience managing operations in patient-centered medical offices, this professional is highly skilled and enthusiastic.
  • Bringing a successful career history of more than 16 years to the table.
  • Effective Pharmacy Manager with strong customer service, phone etiquette, and problem-solving abilities.

Accomplishments

  • Implemented vendor bid processes, negotiating agreements resulting in $9 in cost savings for hospital equipment procurement.
  • Streamlined interdepartmental communication flow utilizing Lean methods, reducing the average patient wait time by 81%.
  • Standardized critical patient reporting while ensuring compliance with HIPAA, reducing documentation errors by 72% over 2018.
  • Developed and maintained the department's quality improvement initiatives, achieving 3% Joint Commission compliance in 2021.
  • Launched systematized insurance claim follow-up processes, reducing receivables overdue by more than 2 days by 58% in under three years months.
  • Documented and resolved method which led to system.
  • Resolved product issue through consumer testing.
  • Coordinated disaster recovery planning for the facility's critical medical records, ensuring data integrity and compliance with healthcare regulations.
  • Implemented a comprehensive patient care review system, which improved care quality and contributed to a 83% reduction in patient readmission rates over 2016.
  • Prepared and implemented operational protocols ensuring department decreased adverse events by 64% within several months.

Affiliations

  • American Society for Healthcare Engineering (ASHE)
  • Jaycees
  • National Association for Healthcare Quality (NAHQ)
  • Toastmasters
  • Freemason
  • Healthcare Information and Management Systems Society (HIMSS)
  • American Association of Managed Care Nurses (AAMCN)
  • Rotary International
  • American Health Information Management Association (AHIMA)
  • American Organization for Nursing Leadership (AONL)

Certifications

  • Certified Case Manager (CCM)
  • Certified Medical Office Manager (CMOM)
  • Certified Medical Administrative Assistant (CMAA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Electronic Health Records Specialist (CEHRS)
  • CompTIA Network+
  • Salesforce
  • Certified Professional in Patient Safety (CPPS)
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA A+ Technician

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