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Skills

  • Customer service and patient relations
  • Empathy and patient support
  • Budgets
  • Insurance claims processing
  • Healthcare quality improvement
  • Building inclusive work environments
  • Creating patient communication protocols
  • Medical terminology proficiency
  • Data entry
  • Chart pulling

Work Experiences

  • Actively participated in 9 patient care conferences, providing thoughtful insights that improved treatment plans and patient outcomes.
  • Was in charge of compiling and reviewing medical records.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Collaborated with medical teams to ensure seamless patient transitions between treatment stages, improving overall patient satisfaction by 58%.
  • Collaborated with medical professionals.
  • Collaborated with multi-disciplinary medical teams.
  • Closed the information gap.
  • Conducted initial consultations.
  • Answered 14 calls per several months to help customers with their questions and concerns.
  • Collaborated with medical teams.

Summaries

  • Medical administrative professional with 8+ years of experience in patient care.
  • Built trust in patient communications.
  • Adept at minimizing patient disputes.
  • Achieved a 50% improvement in patient engagement.
  • Achieved a 17% improvement in patient service quality.
  • Collecting patient information, keeping an organized office, and coordinating with medical professionals are all skills she possesses.
  • Achieved a 77% increase over two years.
  • Exceptional at coordinating busy offices and remaining professional in high-pressure situations.
  • Achieved 71% growth in new patient consultations.
  • Built strong relationships with insurance partners, securing timely reimbursements for over 11 patients each month while improving financial accuracy.

Accomplishments

  • Enhanced patient engagement by initiating contact through follow-up calls, leading to reduced no-show rates by 58%
  • Led the staff expansion initiative, training 2 staff members on new patient-focused technologies and workflows.
  • Introduced a conflict resolution workflow that improved patient satisfaction and reduced complaints by 51%.
  • Managed patient conflict resolution cases, decreasing escalated incidents by 57% and improving department efficiency.
  • Improved department adherence to HIPAA and patient confidentiality standards, resulting in zero compliance breaches over 14 months.
  • Navigated 13 different insurance policies to ensure smooth billing for patients and reduced billing errors by 17%.
  • Improved patient confidentiality protocols, leading to a decrease in privacy-related incidents by 46%.
  • Assisted in the development of a comprehensive training program for 2 new staff members, increasing overall team productivity by 52%
  • Trained over 16 new hires in patient care protocols, ensuring compliance with procedure and increasing team proficiency.
  • Successfully contributed to the integration of procedure, allowing more accurate patient data tracking and reducing errors by 35%.

Affiliations

  • International Association of Administrative Professionals
  • Council for Affordable Quality Healthcare (CAQH)
  • American Marketing Association
  • Association of Clinical Documentation Integrity Specialists (ACDIS)
  • American Medical Technologists (AMT)
  • Urgent Care Association (UCA)
  • Professional Association of Health Care Office Management (PAHCOM)
  • National Association for Healthcare Quality (NAHQ)
  • American Medical Informatics Association
  • Society for Health Communication

Certifications

  • Medical Office Manager Certification (MOMC) by Practice Management Institute
  • Medical Terminology for Health Professions Certification by Vantage
  • Health Insurance Portability and Accountability Act (HIPAA) Compliance Certification
  • Certified Patient Care Technician/Assistant (CPCT/A) through Summit Group - 2022
  • Medical Coding Certificate through American Academy of Professional Coders (AAPC)
  • Certificate in Medical Billing and Insurance by Northwind
  • Certified Health Unit Coordinator (CHUC) credential
  • CompTIA Security+
  • First Aid/CPR Certified
  • Basic Life Support (BLS) Certification, Harbor & Co.

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