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Skills

  • System updates
  • Medical terminology proficiency
  • Process equipment
  • Relationship development
  • Team building
  • MS Office
  • Team management
  • Customer service and patient relations
  • Medical insurance
  • Regulatory compliance

Work Experiences

  • Completed over a three years period.
  • Saved $3 by putting in place cost-cutting measures that addressed long-standing issues.
  • Actively participated in 14 patient care conferences.
  • Achieved a 17% decrease in employee exit interviews.
  • Used QuickBooks to make appointments.
  • Assisted in the implementation of a new electronic health record system that reduced data entry errors by 50%
  • Awarded for exceptional care.
  • Collaborated with internal finance departments.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Actively participated in 9 patient care conferences, providing thoughtful insights that improved treatment plans and patient outcomes.

Summaries

  • Adaptable and organized Patient Coordinator with strong multitasking abilities in fast-paced environments, skilled at reducing patient intake times by 69%.
  • Achieved 22% reduction in data entry errors.
  • Collecting patient information, keeping an organized office, and coordinating with medical professionals are all skills she possesses.
  • Patient Coordinator Technician is a multi-talented Patient Coordinator Technician who is consistently rewarded for planning and operational improvements.
  • Built trust in patient communications.
  • Costs were consistently reduced while profits were increased.
  • Achieved 71% growth in new patient consultations.
  • Built strong relationships with insurance partners, securing timely reimbursements for over 11 patients each month while improving financial accuracy.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Mandarin is a second language for me.

Accomplishments

  • Improved patient education by creating instructional materials with healthcare professionals, reducing follow-up queries by 44%
  • Won the Innovation Award for excellence in patient care and coordination, contributing to improved overall patient satisfaction metrics.
  • Navigated 13 different insurance policies to ensure smooth billing for patients and reduced billing errors by 17%.
  • Taught and mentored junior staff, resulting in improved teamwork and a 61% increase in overall efficiency in patient handling.
  • Implemented strategies to improve patient satisfaction scores by 27% in 2024.
  • Improved patient confidentiality protocols, leading to a decrease in privacy-related incidents by 46%.
  • Trained over 16 new hires in patient care protocols, ensuring compliance with procedure and increasing team proficiency.
  • Collaborated in the implementation of a new electronic health record (EHR) system, resulting in a 80% reduction in data entry errors and increased workflow efficiency.
  • Introduced a patient questionnaire system to gather feedback, aiding in the enhancement of patient care protocols by 24%
  • Mentored junior staff on patient coordination best practices, helping to increase onboarding success rates by 66%

Affiliations

  • Society for Health Communication
  • Project Management Institute
  • National Council on Patient Information and Education (NCPIE)
  • Lions Club
  • American Medical Technologists (AMT)
  • Association for Computing Machinery
  • Jaycees
  • National Association of Medical Staff Services (NAMSS)
  • Association for Medical Billing and Coding Specialists (AMBACS)
  • Professional Association of Recordkeepers (PAR)

Certifications

  • Medical Terminology for Health Professions Certification by Vantage
  • SHRM Certified Professional (SHRM-CP)
  • Licensed Practical Nurse (LPN) Certification Austin, 2024
  • Google Certified Professional Cloud Architect
  • Lean Six Sigma Yellow Belt for Healthcare Certification Vantage, 2017
  • Medical Office Manager Certification (MOMC) by Practice Management Institute
  • Customer Service in Healthcare Certification by Brightline
  • Certified Electronic Health Records Specialist (CEHRS) by National Healthcareer Association (NHA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Coding Specialist (CCS) from American Health Information Management Association (AHIMA)

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