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Skills

  • Conflict resolution
  • Problem resolution
  • Category equipment
  • Interpersonal and written communication
  • Communications
  • Team management
  • Supervision
  • Process implementation
  • Project management
  • Workflow planning

Work Experiences

  • Achieved a 17% drop in team turnover.
  • Greeted each newcomer with a friendly greeting and handed out a sign-in sheet.
  • Was in charge of billing, collection, and reporting for an office that generated over $3 per year.
  • Kept accurate, current, and compliant financial records by monitoring and addressing variances.
  • Administered daily cash flow and transactions, reducing discrepancies by 24% and consistently delivering accurate financial closing reports.
  • Immediately notified housekeeping and the maintenance department about guest room issues, such as initiative and metric, in order to expedite resolution.
  • Was in charge of client and personnel appointment scheduling and itinerary coordination.
  • Achieved an average sales increase of $10 per quarter.
  • Achieved a 36% faster invoice processing time.
  • Effectively managed costs and billing, as well as financial discrepancies, by using process software to organize account information.

Summaries

  • Excellent communicator and project manager with expertise in day-to-day operations, workflow improvements, and customer service.
  • Miscellaneous administrative office management, related regulatory guidelines, and risk assessment certified OSHA and Desk Manager.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • These abilities, as well as a strong work ethic, are available.
  • Strengths in quality assurance and stakeholder engagement backed up by Miscellaneous training.
  • With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Independently solved problems and kept teams on task to handle a variety of business requirements.
  • Recruiting established talent in strategic planning and performance reporting for Desk Manager.

Accomplishments

  • Recommended
  • Drove customer service campaigns that promoted a service-oriented mindset across the team, improving first-contact resolution rates by 23%.
  • Documented and resolved program which led to system.
  • Represented
  • Streamlined
  • Conducted ongoing job performance reviews that empowered employees, resulting in a 24% improvement in front desk service quality ratings.
  • Ensured
  • Established
  • Documented
  • Proposed

Affiliations

  • Jaycees
  • Certified Facility Manager (CFM) Certification via IFMA
  • World Organization of Front Office Staff (WOFOS)
  • American Marketing Association
  • National Council for Administrative Management (NCAM)
  • International Association of Administrative Professionals
  • Association of Information Technology Professionals
  • Concierge Management International (CMI)
  • International Association of Administrative Professionals (IAAP)
  • National Association of Social Workers

Certifications

  • Business Analysis for Administrators Certification – Vantage
  • Certified Public Accountant (CPA)
  • CompTIA Network+
  • Certified Administrative Professional (CAP)
  • Certified Professional in Time, Task, and Project Management (CPTTPM)
  • CompTIA Security+
  • Certified Guest Service Professional (CGSP) – method
  • SHRM Certified Professional (SHRM-CP)
  • Front Office Manager Certification - AHLEI
  • Google Certified Professional Cloud Architect

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