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Skills

  • Multidisciplinary team collaboration
  • Budgets
  • Supervision
  • Corporate communication bottleneck reduction
  • Classroom management
  • Employee performance in soft skills development
  • Language proficiency testing and scoring
  • Immersive teaching methods
  • Regulatory compliance
  • Instructor performance evaluation

Work Experiences

  • Oversaw the delivery of process project by initiative team, which resulted in process.
  • Assessed individual learning styles and tailored lesson content, resulting in a 60% increase in student engagement and completion rates for online courses.
  • Saved $11 by putting in place cost-cutting measures that addressed long-standing issues.
  • Attended student and faculty events to raise awareness of program offerings, engage students, and raise my profile on campus.
  • Answered 17 calls per 18 months to help customers with their questions and concerns.
  • Assessed and revamped Cedar Works's business writing training materials.
  • Assisted Northwind with English medium instruction implementation.
  • Achieved results in two years.
  • Achieved a 18% boost in employee performance reviews.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Summaries

  • Business English professional with an innovative approach to teaching negotiation and presentation skills, contributing to a 58% improvement in client success outcomes.
  • Business English Instructor with expertise in preparing professionals for high-stakes events such as external conferences, improving presentation scores by 27%.
  • Adept at guiding executive teams through formal business language training, leading to streamlined communication processes across multinational stakeholders.
  • Within Education and Training, senior Business English Instructor and outstanding performer in stakeholder engagement and cross-functional collaboration.
  • Achieved a productivity boost of 71%.
  • Business English Instructor with expertise in high-stakes events.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Adept at personalized lesson planning that adapts to individual learning styles, resulting in an 52% increase in course completion rates.
  • Business English Instructor skilled at designing modular lesson plans, blending grammar, writing, and speaking skills to increase student completion rates by 62%.
  • Offering a weekly availability of 8 hours, including evenings and overtime.

Accomplishments

  • Assessed and redesigned the business English curriculum for Meridian, resulting in a 45% improvement in course feedback within one year.
  • Revamped e-learning content to align with company standards, improving training engagement and satisfaction scores by 79%.
  • Provided language coaching for multinational project managers, reducing intercultural communication barriers by 58% in 18 months.
  • Optimized course content based on learner feedback and industry trends, raising course completion and performance rates by 47%.
  • Implemented business English evaluation framework specific to Education and Training, resulting in improved client satisfaction and a 30% rise in training requests.
  • Worked directly with senior executives at Meridian to enhance business communication efficiency, leading to an Excellence Award in 2016.
  • Curated custom coursework based on client feedback, leading to a 39% jump in repeat corporate client business.
  • Introduced an advanced presentation skills module, leading to a 28% increase in executive ability to deliver confident and clear presentations in 18 months.
  • Crafted multilingual communication strategies for Northwind, improving customer satisfaction ratings for stakeholder engagement by 40%.
  • Trained employees in formal business presentation writing and delivery, resulting in 72% faster turnaround on client-facing materials.

Affiliations

  • Lions Club
  • Americas Intercultural Professional Development Network (AIPDN)
  • International Association of Teaching English as a Foreign Language (IATEFL)
  • International Business Communicators (IBC) Association
  • Society for Human Resource Management (SHRM) - Business Communication Trainer Member
  • World Association of Online Language Teachers (WAOLT)
  • Association of Information Technology Professionals
  • Business Writing Advocates (BWA) - Executive Language Coach
  • Business English Special Interest Group (BESIG) - IATEFL
  • American Marketing Association

Certifications

  • Business English Teaching Methods Certification – program
  • Business English Certificate (BEC) - Cambridge English
  • Cross-Cultural Business Communication Certification – framework
  • Certified Microsoft Office Specialist (MOS) – Word & PowerPoint
  • CELTA (Certificate in English Language Teaching to Adults)
  • Certified in Business Writing and Communication – initiative
  • Salesforce
  • Certified Public Accountant (CPA)
  • Certification in Online Learning and Collaboration Tools – SAP
  • Cambridge International Business English Teacher Certification

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