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Skills

  • Organization
  • Relationship development
  • Medical terminology knowledge
  • NDCMedisoft
  • Data transfer management
  • Client relationship management
  • Team Leadership
  • Change Management
  • QMSoftware Receivables Management
  • Communications

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Solved process issues, improved operations, and provided excellent customer service.
  • Ensured that medical records and health information were accurate, complete, and secure.
  • Used email and the phone to communicate effectively with staff, patients, and insurance companies.
  • Addressed security loopholes.
  • Went over the charts and highlighted any information that was missing or incorrect.
  • Audited 5 records for completeness before release and achieved an error-free rate for 2022.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Assisted in successfully auditing 18 files, ensuring compliance with state-level privacy laws and data protection standards.
  • Transported Adobe Creative Suite to 6 months customer locations.

Summaries

  • Committed Release of Information Clerk with a focus on compliance and accuracy, responsible for auditing 11 medical records for completeness and achieving an error-free release rate in 2022.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Respected Medical Records Specialist with exceptional attention to detail and expertise in analyzing and correcting medical records.
  • Audited files for completeness.
  • Adept in privacy law adherence.
  • Medical Records Specialist with 8 years of experience in document evaluation and quality control.
  • Audited medical files.
  • Adept at managing a staff of 9.
  • Achieved a consistent error-free rate.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Converted 2 paper records into digital formats, improving accessibility and reducing storage overhead by 17%.
  • Collaborated with cross-functional teams to design and implement initiatives that reduced duplicate record requests by 29%.
  • Reconciled discrepancies in over 9 patient records with healthcare professionals, increasing departmental accuracy and credibility.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Processed and fulfilled 15 records requests while adhering to legal and organizational release guidelines.
  • Led a project to consolidate redundant patient files, reducing storage costs by 23% over 6 months and improving system efficiency.
  • Collaborated with team of 15 in the development of process.
  • Developed a workflow that improved the timely retrieval of records, cutting average processing time by 58%.
  • Reduced the record request backlog by 66% through strategic process improvements and automation.
  • Generated new standard operating procedures, leading to a 31% reduction in processing errors over a 6 months period.

Affiliations

  • Society of Human Resource Management
  • Certified Data Management Professional (CDMP)
  • Institute of Certified Records Managers (ICRM)
  • Certified Document Imaging Architect (CDIA+) Certification
  • International Council of Nurses
  • Certified Inpatient Coder (CIC) Certification
  • Toastmasters
  • Certified Professional in Healthcare Information and Management Systems (CPHIMS)
  • Association of Information Technology Professionals
  • Association of Medical Records Experts (AMRE)

Certifications

  • Certified Coding Associate (CCA)
  • Compliance and Regulatory Affairs Training
  • Certified Public Accountant
  • Medical Records Management Certification from Summit Group
  • Associate Degree in Health Information Technology (HIT)
  • Certified Professional Coder (CPC)
  • Protocol-Based Healthcare Information Release Certification
  • Certified Professional in Healthcare Quality (CPHQ)
  • Medical Records Technician (MRT) Certification
  • Health Information Security Fundamentals Certification

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