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Skills

  • Customer service
  • Coordination of property viewings and open houses
  • First Aid/CPR
  • Process improvement
  • Document processing with Workday
  • Lead generation and tracking
  • Market research and analysis
  • Client relationship management
  • Operational improvement
  • Marketing strategy development for listings

Work Experiences

  • Collaborated with system on property listings and open houses, resulting in the successful sale of 16 properties in 2018.
  • Collaborated with program on property listings.
  • Achieved compliance with agency policies and regulations.
  • Assisted in creating property brochures.
  • Assisted with coordinating real estate contracts.
  • Achieved smoother closing experiences for buyers and sellers.
  • Assisted in managing team schedules.
  • Wrote professional memos, letters, and marketing copy to support business objectives and growth.
  • Achieved Outstanding Service Award in 2021.
  • Conducted regular audits.

Summaries

  • Assisted with local market trends.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Boosted foot traffic to open houses by 68% through creative design.
  • Adept at using system to track client preferences.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Knowledgeable in the use of common office equipment and system software.
  • Assisted with preparation of detailed client presentations.
  • Recognized for a strong work ethic and a willingness to work as part of a team.
  • With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives.
  • Accomplished Unlicensed Real Estate Assistant.

Accomplishments

  • Resolved product issue through consumer testing.
  • Prepared real estate listing presentations for agents, allowing them to showcase key selling points and attract more potential buyers.
  • Assisted clients in completing required paperwork and documents, providing efficient support with metric documentation issues.
  • Trained 2 new administrative assistants in real estate protocols, improving the team's onboarding process and reducing training time by 4%.
  • Monitored contract deadlines for client transactions, saving agents an average of 14 hours per week by managing the contract timeline.
  • Assisted in managing documentation and communications for 5 active listings, improving organizational efficiency by 22%.
  • Generated and maintained leads using process CRM software, increasing the lead-to-client conversion rate by 78%.
  • Collaborated with team of 13 in the development of framework.
  • Generated comparative market analysis (CMA) reports for 9 local homes, presenting key insights to assist agents in developing competitive pricing strategies.
  • Worked closely with real estate agents to coordinate property showings, resulting in a 71% increase in client satisfaction.

Affiliations

  • Builders and Developers Association - Real Estate Assistant Representative
  • Small Business and Real Estate Technology Alliance (SBRETA) - Active Participant
  • Real Estate Digital Marketers Network - Founding Member
  • Certified Real Estate Brokerage Manager (CRB) - Faculty Member
  • Society of Commercial Real Estate Women (CREW) - Chapter Member
  • International Association of Administrative Professionals
  • Association for Supply Chain Management (APICS)
  • International Real Estate Society (IRES) - Workshop Attendee
  • Association for Computing Machinery
  • International Council of Nurses

Certifications

  • Apple Certified Associate (ACA)
  • Real Estate Investment Concepts & Terms - Northwind
  • Real Estate Technology Specialist Certification (RETS) - Summit Group
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Marketing Specialist - framework
  • Certified Administrative Professional (CAP) - International Association of Administrative Professionals (IAAP)
  • HubSpot Marketing Software Certification - HubSpot Academy
  • CompTIA A+ Technician
  • Certified Transaction Coordinator (CTC) - process
  • ServSafe

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