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Skills

  • Customer service excellence
  • Mechanical know-how for equipment repairs
  • Lot operations coordination
  • Customer interaction during vehicle pickup
  • Telephone etiquette
  • Operational improvement
  • Organization
  • Data analysis for error reduction
  • Cross-department collaboration
  • Fleet management software HubSpot

Work Experiences

  • Conducted final inspections.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Transported SAP to one year customer locations.
  • Collaborated with sales team.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Assisted sales team in prepping vehicles for display by washing, waxing, and performing touch-ups, resulting in a 18% improvement in first impression quality.
  • Looked for industry trends on social media and through online sources.
  • Achieved a 69% reduction in customer complaints.
  • Consistently monitored and maintained inventory of cleaning materials, reducing costs by 69% over 17 months.
  • Awarded Top Performer.

Summaries

  • Skilled at repairing minor scratches and chips, as well as washing and rinsing vehicles with hoses and pumps.
  • With 17 years of experience cleaning vehicle exteriors and interiors with cleaning solutions, water, cloths, and brushes, I'm dependable.
  • Collaborates closely with sales and detailing teams.
  • Boosted lot efficiency.
  • Collaborative team player.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Detail-oriented and knowledgeable about common vehicle issues and solutions.
  • Lot Boy with 4 years of successful data analysis and quality assurance experience.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Customer-focused Lot Boy with 15 years of experience.

Accomplishments

  • Regularly audited vehicles in inventory, ensuring up-to-date records that improved sales readiness by 62%.
  • Implemented a new materials inventory system, leading to a 18% reduction in detailing supply shortages.
  • Adeptly managed vehicle inventory processes with a meticulous approach, reducing discrepancies and enhancing traceability by 18%.
  • Assisted in the implementation of lot-wide improvements that reduced customer wait times by 44%.
  • Balanced daily vehicle preparations, inventory audits, and lot management tasks, ensuring a seamless customer experience even during high-volume hours.
  • Reduced errors in pre-delivery inspections through thorough checks and documentation, increasing customer satisfaction and repeat business by 35%.
  • Successfully balanced lot maintenance duties with vehicular delivery and retrieval tasks, leading to a 73% improvement in operational flow.
  • Efficiently coordinated vehicle movements and deliveries, maintaining a consistent flow of vehicles in and out of the lot with no bottlenecks.
  • Trained 14 new staff members on industry-standard vehicle handling procedures, contributing to a more effective dealership team.
  • Consistently adhered to dealer protocols for vehicle inspection and documentation, reducing manual errors by 25%.

Affiliations

  • Freemason
  • Automotive Service Association (ASA)
  • Society of Women Engineers
  • American Medical Informatics Association
  • Automotive Service Professional Network
  • Jaycees
  • Exotic Vehicle Network
  • Automotive Dealership Operations Association
  • International Association of Administrative Professionals
  • Auto Detailing and Reconditioning Association (ADRA)

Certifications

  • Vehicle Cleaning and Detailing Technician Certification
  • Certified Business Analysis Professional (CBAP)
  • Automotive Paint and Body Certification
  • Certified Automotive Lot Management Specialist
  • ServSafe
  • Cisco Certified Internetwork Expert (CCIE)
  • Certificate in Dealership Vehicle Logistics
  • Certified Automotive Lot Organization Professional
  • Cisco Certified Network Associate (CCNA)
  • Mazda Certified Lot Attendant Specialist

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Rachel B.Applying for grad programs.

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Sheila J.Helped me get my first job!

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Adam G.I landed it!

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