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Skills

  • Cross-platform server management
  • Continuous education development
  • Problem resolution
  • Compliance certification achievement
  • Collaborative network security
  • Invoice generation
  • Emergency incident response
  • Supervision
  • Technology planning
  • Organization

Work Experiences

  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Addressed specific needs of sales.
  • Collaborated with HubSpot developers.
  • Used Salesforce to compile data gathered from various sources.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Achieved 73% adherence to recovery time objectives (RTO) standards.
  • Learned process improvement and team leadership to help with office needs.
  • Achieved a 68% reduction in bottleneck issues.
  • Assessed QoS (Quality of Service) settings.
  • Assessed and implemented QoS (Quality of Service) settings that optimized bandwidth usage and improved video conferencing performance by 85%.

Summaries

  • Assistant Network Manager expert with 10 years of experience in helpdesk support, network administration, and device support.
  • Capable of configuring, troubleshooting, and optimizing peripheral devices.
  • Miscellaneous student seeking hands-on experience through an internship in vendor management.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Achieved 59% network outage resolutions on time.
  • Standard and framework have a proven track record.
  • Achieved flawless certification from standard in 2016.
  • System, method, and initiative are all available.
  • Active leader with excellent communication and collaboration skills.
  • Six Sigma certified

Accomplishments

  • Overhauled VPN infrastructure to enhance secure remote access for 17 users, improving login success rates and reducing latency for offsite employees.
  • Collaborated with cross-functional teams to design Hybrid cloud environments, improving resource allocation by 43% and reducing operational costs.
  • Implemented budget-conscious networking solutions, saving the organization 7 annually while maintaining or improving service quality.
  • Introduced automated diagnostic tools for continuous network monitoring, reducing manual checks by 51% and ensuring faster outage detection.
  • Improved network security by conducting regular vulnerability assessments and deploying system, reducing critical exploits by 15.
  • Managed a team responsible for maintaining metric uptime, achieving a 26% reduction in network outages over a period of 6 months.
  • Established a comprehensive junior technician onboarding program, reducing newcomers' learning curve from 10 months to 5 months.
  • Developed and implemented a disaster recovery plan, ensuring 20% data recovery reliability during simulated failover events.
  • Customized virtual LAN settings across departments, which led to a 62% boost in data flow efficiency and reduced cross-departmental bottlenecks.
  • Spearheaded the deployment of process, strengthening the overall network security posture and mitigating 48% of potential vulnerabilities.

Affiliations

  • Active participant, method Network Performance Improvement Taskforce, 2018
  • Participant, Network Optimization Conference hosted by Cedar Works, 2015
  • Professional Development Courses in VoIP Deployment and Management, Vantage, 2021
  • Active Member, Network Auditing and Compliance Professionals Group focusing on procedure, 2021-Present
  • Chair, Beacon Labs's Network Performance Analysis Subcommittee, spearheading gap analysis discussions, 2018-2021
  • Member, Internet Society (ISOC) working group on latency and internet efficiency improvements, 2017-Present
  • Member, Association for Computing Machinery (ACM), actively participated in network management workshops, 2015-Present
  • Certified Network Professional, Cisco Certification Network (CCNP) track, 2020
  • Certified Expert in Network Load Balancing (CENLB), 2019
  • Panelist, program discussing advancements in network security and local area network performance, 2020

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified Design Associate (CCDA)
  • CompTIA Security+
  • Project Management Professional (PMP)
  • Certified in Risk and Information Systems Control (CRISC)
  • Certified Public Accountant (CPA)
  • Certified Wireless Network Administrator (CWNA)
  • Palo Alto Networks Certified Network Security Engineer (PCNSE)
  • Fortinet Network Security Expert (NSE)

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