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Skills

  • Tourism development
  • Project organization
  • Public speaking
  • Proficient in French
  • Crisis management
  • Team management
  • Team Leadership
  • Risk management processes and analysis
  • Project management
  • Operational improvement

Work Experiences

  • Transported ServiceNow to two years customer locations.
  • Certified in OSHA.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Paid attention to cracked sidewalks, poor lighting, and steps to keep customers safe on tours.
  • Boosted offseason bookings by 74% %.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Looked for industry trends on social media and through online sources.
  • Awarded Top Performer in 2017 for leadership in adventure tourism safety and innovation.
  • Awarded in 2017.
  • Achieved a 67% reduction in minor injuries.

Summaries

  • Among his accomplishments is the creation of a initiative app for use in the process industry.
  • Knowledgable in a variety of design and testing methodologies.
  • Guests favor this skilled storyteller because of his ability to weave stories and history of sites and venues into an entertaining monologue.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Adventure Guide with 7 years of successful performance reporting and quality assurance experience.
  • Customer-focused Sales Representative with 15 years of experience solving problems for clients.
  • Excellent public speaking skills as well as a thorough understanding of Columbus history, architecture, and current events.
  • Bringing method years of experience training and mentoring new guides, resulting in a 40% improvement in team efficiency and client satisfaction during outdoor excursions.
  • Advanced team-based wilderness scenarios.
  • Excellent knowledge of metric history, as well as organizational and public speaking abilities.

Accomplishments

  • Improved social media engagement by documenting and sharing high-quality photography from expeditions, leading to a 47% increase in inquiries.
  • Implemented new wilderness risk management procedures that reduced potential client accidents/incidents by 67%
  • Effectively handled emergency situations, such as flash floods and high winds, ensuring zero cancellations or injuries.
  • Designed and executed 14-day multi-country expeditions adhering to all cross-border regulations, enhancing customer experience.
  • Introduced safety and equipment usage workshops to clients before each expedition, cutting down equipment malfunctions by 46%
  • Generated additional revenue of $13 by offering exclusive camping/fishing gear rentals for expedition customers.
  • Documented and resolved process which led to procedure.
  • Optimized equipment management practices, reducing repair costs by 83% year-over-year.
  • Achieved zero customer cancellations during extreme weather conditions by having effective contingency plans in place.
  • Managed and supervised groups of 3 participants per tour, maintaining excellent safety records with zero incidents.

Affiliations

  • Society of Women Engineers
  • International Rafting Federation (IRF)
  • Professional Association of Wilderness Leaders
  • Mountain Rescue Association (MRA)
  • Professional Hiker’s Guild
  • Freemason
  • American Society of Safety Professionals
  • National Ski Patrol (NSP)
  • Global Sustainable Tourism Council (GSTC)
  • Leave No Trace Center for Outdoor Ethics

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Survival Instructor Certification Harbor & Co.
  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Snowshoe Guide Beacon Labs - 2024
  • Backcountry Navigation Skills Certification - Ironclad Systems
  • Certified Interpretive Guide (National Association for Interpretation)
  • Trek Guide Certification Meridian
  • CompTIA A+ Technician
  • Whitewater Rafting Guide Certification Boston

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