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Skills

  • Dinner service planning
  • Process implementation
  • Relationship development
  • Tourism management
  • Tourism development
  • Conflict resolution
  • Adept with GPS navigation
  • Problem resolution
  • Local history
  • Report writing

Work Experiences

  • Examined departmental documents to determine how they should be distributed and filed.
  • Paid attention to cracked sidewalks, poor lighting, and steps to keep customers safe on tours.
  • Achieved a 67% reduction in minor injuries.
  • Awarded in 2017.
  • Oversaw the delivery of method project by procedure team, which resulted in method.
  • Entered data into the ServiceNow system, including payments, account information, and call logs.
  • Added exclusive photography services to tour packages.
  • Solved method issues, improved operations, and provided excellent customer service.
  • Looked for industry trends on social media and through online sources.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.

Summaries

  • Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in software engineering.
  • Achieved 20% positive guest retention rates.
  • Boosted onboarding success.
  • Bringing method years of experience training and mentoring new guides, resulting in a 40% improvement in team efficiency and client satisfaction during outdoor excursions.
  • Advanced team-based wilderness scenarios.
  • Adventure Guide with 7 years of successful performance reporting and quality assurance experience.
  • Exceptional customer service and public speaking abilities.
  • Adventure Guide is a multi-talented Adventure Guide who is consistently rewarded for planning and operational improvements.
  • Achieved positive client feedback on each trip.
  • Adept at managing multi-day expeditions across remote locations, ensuring seamless coordination for 6 clients while maintaining a 61% repeat booking rate.

Accomplishments

  • Successfully led tours with participants ranging from novice to highly experienced adventurers, ensuring all had a safe and enjoyable experience.
  • Improved social media engagement by documenting and sharing high-quality photography from expeditions, leading to a 47% increase in inquiries.
  • Collaborated with local wildlife experts to enhance the educational aspect of tours, boosting customer engagement and reviews by 26%
  • Trained new guides on technical and safety protocols, reducing onboarding time by 24%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed a post-tour survey system that captured actionable feedback data, driving a 32% improvement in customer retention.
  • Reduced customer complaints by 65% through real-time issue identification and efficient on-site problem-solving strategies.
  • Achieved zero customer cancellations during extreme weather conditions by having effective contingency plans in place.
  • Scouted and established 17 new routes for adventure tours, increasing operational efficiency by 83%
  • Boosted overall customer satisfaction by 74% by maintaining frequent client feedback loops and improving processes accordingly.

Affiliations

  • Association of Canadian Mountain Guides (ACMG)
  • Wilderness Education Association (WEA)
  • Adventure Travel Trade Association (ATTA)
  • Mountain Rescue Association (MRA)
  • Certified Adventure Travel Specialist (CATS)
  • Association of Information Technology Professionals
  • River Management Society (RMS)
  • Global Sustainable Tourism Council (GSTC)
  • National Ski Patrol (NSP)
  • American Marketing Association

Certifications

  • Apple Certified Associate (ACA)
  • National Outdoor Leadership School (NOLS) Outdoor Educator Certification
  • Functional & Adventure Fitness Training Certification Cedar Works
  • Project Management Professional (PMP)
  • Certified Glacier Travel Guide Raleigh
  • CompTIA Network+
  • Wilderness First Aid (WFA) Certification
  • Certified Protection Officer (CPO)
  • Certified Mountain Bike Guide Lakeside Partners
  • Certified Wilderness First Responder (WFR)

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