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Skills

  • Client communication improvements
  • Meeting facilitation
  • Filing system reorganization
  • Supply inventory management
  • Vendor management
  • Scheduling
  • Audit Support
  • Event management
  • Client relationship management
  • Cloud-based document management

Work Experiences

  • Investigated and resolved a variety of issues that impacted executive leaders and business initiatives.
  • Achieved a 34% improvement in team retention.
  • Was in charge of Business Support Coordinator's new employee training and development policies.
  • Improved the organization's payment collection, AP/AR, deposit, and recordkeeping systems.
  • Evaluated employee performance and implemented incentives and team-building events to boost morale.
  • Established and developed a highly efficient and dependable administrative team by providing ongoing coaching and motivation and fostering career advancement.
  • Hired, managed, developed, and trained employees, as well as set and monitor goals, conduct performance reviews, and pay employees.
  • Assisted in the creation of an employee relocation and transfer policy that balanced commercial business interests with employee well-being.
  • Designed an onboarding process for new Business Support Coordinators that included standardized curricula to ensure full operational competency.
  • Achieved successful approval of 2 key strategic initiatives.

Summaries

  • Professional in office management and administration with 5 years of experience maximizing productivity, efficiency, and service quality in a variety of settings.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • In fast-paced environments, this tireless team player is known for remaining poised and calm.
  • Clear understanding of stakeholder engagement and strategic planning as well as process improvement training.
  • Staff, resource, and day-to-day operations are well-coordinated by this expert.
  • Accomplished Business Support Coordinator.
  • Implemented workflow optimization techniques that increased productivity, reduced labor costs, and maintained business integrity and service quality.
  • Adaptable person with stakeholder engagement and risk assessment abilities.
  • Business Support Coordinator is a multi-talented Business Support Coordinator who is consistently rewarded for planning and operational improvements.
  • Looking for a management position with a company in the Miscellaneous sector.

Accomplishments

  • Prepared executive-level presentation decks summarizing key departmental productivity stats using data visualization tools like HubSpot.
  • Managed logistics for corporate events involving 15 stakeholders, improving attendee satisfaction based on post-event survey feedback.
  • Collaborated with HR and Accounting departments to optimize payroll processing workflows, achieving error-free, on-time delivery for 5 consecutive payroll cycles.
  • Developed and administered an internal scheduling system that improved booking efficiency by 54% and reduced conflicts.
  • Led initiative to migrate office operations to cloud-based platforms, resulting in improved team collaboration and a 80% increase in remote work capabilities.
  • Collaborated with IT department to implement data security protocols, reducing risk exposure by 45%.
  • Developed and maintained key performance indicator (KPI) reports, which allowed management to make data-informed decisions that resulted in 46% increase in operational output.
  • Assisted with the onboarding process for 2 new employees, streamlining administrative steps and reducing onboarding time by 63%.
  • Streamlined client relationship processes, increasing retention rates by 18% through personalized engagement strategies and follow-up methods.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • American Marketing Association
  • Compliance Certification Board (CCB) for Business Administrators
  • Women in Management, Raleigh Chapter
  • Toastmasters
  • National Association of Executive Secretaries and Administrative Assistants
  • National Business Education Association (NBEA)
  • International Association of Professional Office Managers
  • Society of Women Engineers
  • Project Management Institute (PMI)
  • Business Forms Management Association (BFMA)

Certifications

  • CompTIA Network+
  • Certified Information Systems Auditor (CISA)
  • Certified Administrative Professional (CAP)
  • Certified Public Accountant
  • Certified Public Accountant (CPA)
  • First Aid/CPR Certified
  • Certified Contract Manager (CCM)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Advanced Excel for Business: Asana
  • Professional Scrum Product Owner (PSPO)

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