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Skills

  • CRM systems proficiency (ServiceNow)
  • Vendor management
  • Presentation design
  • Scheduling
  • Data entry
  • Contract negotiation
  • Documentation and control
  • Statement Reconciliation
  • Billing
  • Employee time tracking implementation

Work Experiences

  • Intervened between Business Support Coordinators during arguments and diffused tense situations using client relations and team leadership.
  • Was in charge of the office inventory, which included ordering and requisitions, stocking, and receiving shipments.
  • Gathered and analyzed administrative cost data in order to prepare one year budgets for corporate management.
  • Ensured that Lakeside Partners procedures and best practices were followed across framework and program departments.
  • Achieved a 79% decrease in office expenditures.
  • Achieved a 35% cost reduction in office supplies.
  • Was in charge of the supervisor's schedule and appointments, as well as streamlining the scheduling process.
  • Produced method by resolving business and service-related questions and concerns across Brightline.
  • Achieved precise cost control.
  • Aligned daily agendas with strategic objectives.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • With 10 years of Miscellaneous experience, I am a well-organized Administrative professional with excellent multitasking abilities.
  • Miscellaneous administrative office management, related regulatory guidelines, and team leadership certified Scrum Master and Business Support Coordinator.
  • Ensures operational and service excellence by working effectively with cross-functional teams.
  • Achieved 18% new hire retention.
  • Independently solved problems and kept teams on task to handle a variety of business requirements.
  • Accomplished Business Support Coordinator.
  • Continually looking for new ways to improve business processes.
  • Thorough and dependable Office Worker with excellent administrative skills and a strong Miscellaneous background.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Assisted with the onboarding process for 2 new employees, streamlining administrative steps and reducing onboarding time by 63%.
  • Responsible for updating and distributing business-critical reports to operations on a daily basis, ensuring timely decision-making and a 36% boost in team productivity.
  • Collaborated with team of 12 in the development of standard.
  • Led initiative to centralize office supply purchasing, negotiating vendor contracts that reduced procurement costs by 54%.
  • Developed and administered an internal scheduling system that improved booking efficiency by 54% and reduced conflicts.
  • Managed email correspondence, answering client queries within 18 hours, improving customer satisfaction ratings by 25%.
  • Resolved product issue through consumer testing.
  • Executed a change management communication strategy during a restructuring, retaining more than 85% of key talent.
  • Streamlined client relationship processes, increasing retention rates by 18% through personalized engagement strategies and follow-up methods.
  • Prepared executive-level presentation decks summarizing key departmental productivity stats using data visualization tools like HubSpot.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Project Management Institute (PMI)
  • International Association of Business Communicators (IABC)
  • Rotary International
  • Association for Talent Development (ATD)
  • Jaycees
  • Business Professionals of America (BPA)
  • Society of Human Resource Management
  • National Business League (NBL)
  • Society for Human Resource Management (SHRM)

Certifications

  • Certified Professional in Business Process Management (CPBPM)
  • Lean Six Sigma Black Belt
  • Six Sigma Green Belt Certification
  • Certified Administrative Professional (CAP)
  • Google Certified Professional Cloud Architect
  • Google Project Management: Professional Certificate
  • CompTIA Security+
  • Certified Public Accountant
  • Certified Procurement Professional (CPP)
  • Professional Scrum Product Owner (PSPO)

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