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Skills

  • Data entry process automation
  • Collections target achievement strategies
  • Closing processes
  • Supervision
  • Internal Auditing for Compliance
  • Training program development
  • Litigation preparation and support
  • Aging reports analysis
  • KPI monitoring and reporting
  • Compliance with regulatory standards

Work Experiences

  • Answered 4 calls per three years to help customers with their questions and concerns.
  • Consistently exceeded monthly collection targets.
  • Collaborated with cross-functional teams to escalate unresolved disputes, improving dispute resolution times by 83%.
  • Collaborated with external legal teams to initiate litigation proceedings for accounts exceeding $2 in arrears.
  • Achieved a 76% reduction in overdue cases.
  • Conducted thorough account analyses.
  • Achieved results over a two years period.
  • Achieved timely follow-up.
  • Complied with metric requirements.
  • Analyzed aging reports weekly.

Summaries

  • Conducted regular team meetings.
  • Offering customers payment plans and alternative debt restructuring options, they are well-versed in reducing loss and write-offs.
  • Achieved 83% increase over 2022.
  • Recognized for effective leadership and achievement of goals on a consistent basis.
  • Achieved favorable outcomes.
  • Adept at collaborating with legal teams to navigate complex cases, bringing valuable insights to the recovery of high-dollar accounts.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Accomplished in reducing delinquent accounts by 15%, utilizing excellent communication and relationship-building skills to ensure customer satisfaction during difficult conversations.
  • Adept at training and mentoring junior collectors, significantly improving overall team results by 71% through development programs.
  • Achieved a 36% reduction in dispute resolution times.

Accomplishments

  • Communicated with legal counsel to address accounts requiring escalation, minimizing company losses due to non-payment.
  • Participated in financial planning meetings to predict cash flow and recommend adjustments based on AR balance trends.
  • Collaborated with the legal team to ensure accounts in collections met regulatory standards, reducing potential fines by $17 annually.
  • Created tailored communication strategies for delinquent accounts, resulting in 69% more successful resolutions.
  • Contributed to the successful implementation of a new collections management software, decreasing manual errors by 50%.
  • Improved accuracy in account aging reports by streamlining documentation processes using method.
  • Analyzed data patterns from collection reports to assess risk, proactively recovering $17 in several months.
  • Collaborated with finance and sales departments to resolve billing disputes, resulting in a 66% improvement in collections efficiency.
  • Created and maintained detailed customer profiles using Power BI, allowing for customizable follow-up which led to framework.
  • Mentored junior collectors on best practices, successfully reducing knowledge gaps and increasing collections compliance by 62%.

Affiliations

  • Freemason
  • American Collectors Association International (ACA)
  • Risk Management Association (RMA)
  • Federal Bar Association (FBA) – Debt Collection Law Section
  • Association for Supply Chain Management (APICS)
  • Association of Certified Litigation Specialists (ACLS)
  • Toastmasters
  • Association of Information Technology Professionals
  • Professional Association of Customer Engagement (PACE)
  • Healthcare Financial Management Association (HFMA)

Certifications

  • Certified Debt Collection Expert (CDCE) - Lakeside Partners
  • Certified Credit and Collection Compliance Professional (CCCP) - Vantage
  • Accounts Payable & Receivable Management Certification - Salesforce
  • Certified Debtor Tracing Professional - Ironclad Systems
  • CompTIA Security+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Advanced Financial Analysis and Reporting Certification - Microsoft Excel
  • Google Certified Professional Cloud Architect
  • Certified Business Analysis Professional (CBAP) - standard
  • Certified Sales and Collection Specialist (CSCS) - Northwind

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