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Skills

  • Data analysis and reporting
  • Purchasing oversight
  • Project organization
  • First Aid/CPR
  • KPI development and performance tracking
  • Parts ordering and management
  • Budgets
  • Regulatory compliance
  • Team leadership and supervision
  • Inventory control and audit accuracy

Work Experiences

  • Oversaw the delivery of metric project by initiative team, which resulted in metric.
  • Decreased outsourcing of specialty parts by $11.
  • Achieved faster fulfillment of backlogged requests.
  • Consulted with clients to determine specific part needs.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Collaborated with finance team to develop a revised parts expenditure forecast, bringing overall budgets under target by 83%.
  • Applied negotiation techniques.
  • Consulted with clients to determine specific part needs and expedited orders, achieving Employee of the Year in customer service for 2015.
  • Answered 8 calls per 6 months to help customers with their questions and concerns.
  • Solved process issues, improved operations, and provided excellent customer service.

Summaries

  • Achieved a 66% accuracy rate in physical audits.
  • In high-volume, demanding environments, multitasks to provide personalized service to customers.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Offering 13 years of broad experience in analyzing and resolving problems, as well as motivating high-performing employees.
  • Parts Supervisor must have experience leading and developing successful sales teams in the framework industry.
  • Clear understanding of performance reporting and risk assessment as well as stakeholder engagement training.
  • Achieved 85% audit accuracy consistently.
  • Collaborated with operations.
  • Strengths in project management and performance reporting backed up by Miscellaneous training.
  • Achieved 84% fewer billing errors.

Accomplishments

  • Established strategic partnerships with parts vendors, leading to 83% improvement in negotiation terms and bulk purchase discounts.
  • Increased parts gross profit margin by 55% through negotiation with key suppliers and optimizing procurement strategies.
  • Revamped parts return policy, resulting in a reduction of returned goods by 68% within 13 months.
  • Reduced parts procurement lead times by 57% through close coordination with vendors and better forecasting.
  • Successfully led parts department through a critical system upgrade with minimal operational downtime, resulting in 55% faster order processing.
  • Managed inbound shipping schedule, which resulted in a reduction of freight costs by 39%, saving the company 12 annually.
  • Collaborated with team of 15 in the development of method.
  • Collaborated with the Supply Chain department to optimize vendor delivery schedules, achieving 53% improvement in on-time deliveries.
  • Supervised and mentored a team of 6 technicians, leading to a 81% improvement in overall department efficiency.
  • Decreased excess inventory by 46% by implementing more accurate demand forecasting methods and regular audit procedures.

Affiliations

  • Rotary International
  • Automotive Management Institute (AMI)
  • Society of Women Engineers
  • Equipment Service Association (ESA)
  • American Production and Inventory Control Society (APICS)
  • National Association for Automotive Service Excellence (ASE)
  • Motor & Equipment Manufacturers Association (MEMA)
  • National Independent Automotive Dealers Association (NIADA)
  • International Association of Administrative Professionals
  • Automotive Parts Services Group

Certifications

  • Certified Inventory Optimization Professional (CIOP) by Inventory Institute
  • Warehouse Management Certification (WMC)
  • Apple Certified Associate (ACA)
  • Certified Automotive Parts Specialist (CAPS)
  • Certified in Inventory Management by NAHAD
  • Certified Public Accountant
  • Occupational Safety and Health Administration (OSHA) Certification
  • Certified Purchasing Professional (CPP) by American Purchasing Society
  • Certified Parts Manager by National Automotive Parts Association (NAPA)
  • Supply Management Training (SMT) Certification

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