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Skills

  • Customer relationship development
  • Problem resolution
  • Customer service excellence
  • Forecasting demand for parts
  • Inventory coordination
  • Team leadership and supervision
  • Business operations
  • Creating long-term supply agreements
  • Sales coaching
  • Lead time reduction

Work Experiences

  • Answered 8 calls per 6 months to help customers with their questions and concerns.
  • Achieved reduction over three years.
  • Consulted with clients to determine specific part needs and expedited orders, achieving Employee of the Year in customer service for 2015.
  • Oversaw the delivery of metric project by initiative team, which resulted in metric.
  • Analyzed parts sales trends.
  • Consistently stayed within forecasted limits.
  • Conducted regular performance reviews and provided ongoing coaching, resulting in a Top Performer for team excellence.
  • Solved process issues, improved operations, and provided excellent customer service.
  • Decreased average shipment time.
  • Achieved Top Performer for team excellence.

Summaries

  • Data-driven Parts Supervisor known for preparing detailed monthly reports on parts turnover, budget management, and inventory trends for senior leadership review.
  • Achieved notable improvements in inventory management.
  • Achieved a 54% increase in physical audit accuracy.
  • Costs were consistently reduced while profits were increased.
  • Adept at organizing parts catalogs.
  • Cut inventory holding costs by over 32% annually.
  • Spirited Miscellaneous professional skilled at forming positive customer relationships, upselling products, and cultivating a loyal clientele.
  • Cut low-quality sources.
  • Controlled inventory overhead.
  • Conducted monthly training sessions.

Accomplishments

  • Revamped parts return policy, resulting in a reduction of returned goods by 68% within 13 months.
  • Engaged in customer feedback sessions, improving the department's quality of service and capturing repeat business, boosting revenue by 60%.
  • Enhanced parts catalog organization, reducing customer query response times by 75%.
  • Implemented barcode scanning and digital inventory control tools, decreasing retrieval time by 40%.
  • Achieved a 45% increase in parts sales by identifying upselling opportunities and launching weekly promotional campaigns.
  • Managed a team that consistently achieved 48% accuracy in parts deliveries, exceeding company performance targets.
  • Developed a parts demand forecast model that increased parts availability for service departments by 76% while reducing overstock.
  • Collaborated efficiently with the Service and Procurement departments to meet fluctuating demand for automotive parts, ensuring no shortages.
  • Documented and resolved method which led to framework.
  • Led a cross-functional team of 10 to develop a parts order prioritization system that reduced average turnaround time by 62%.

Affiliations

  • Motor & Equipment Manufacturers Association (MEMA)
  • Society of Women Engineers
  • American Society for Quality (ASQ)
  • International Association of Administrative Professionals
  • Association of Equipment Manufacturers (AEM)
  • National Association of Social Workers
  • Automotive Distribution Network (ADN)
  • Society of Automotive Engineers (SAE)
  • Association for Manufacturing Excellence (AME)
  • Equipment Service Association (ESA)

Certifications

  • Certified Public Accountant
  • Occupational Safety and Health Administration (OSHA) Certification
  • CompTIA Security+
  • Certified Supply Chain Professional (CSCP) by APICS
  • Certified Global Logistics & Supply Chain Professional (CLSCMP)
  • Supply Chain Risk Management Certification
  • Project Management Professional (PMP)
  • Vendor Management Certification by Chartered Institute of Procurement & Supply (CIPS)
  • Certified Warehouse Logistics Professional (CWLP)
  • Supply Management Training (SMT) Certification

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