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Skills

  • Business analysis
  • Team management
  • Project organization
  • Relationship building
  • Supply chain optimization
  • Change Management
  • Stakeholder relations
  • Recruitment
  • Scheduling
  • Effective leader

Work Experiences

  • Dealt with difficult customers and clients in order to help lower-level employees and provide excellent customer service.
  • Used risk assessment and budget management to cultivate and strengthen long-term client relationships.
  • Increased profits by 3% in one year through a restructure of the business line.
  • Kept the process workspace clean and organized by working closely with employees to systemize tasks.
  • Kept track of employee attendance and punctuality, quickly addressing repeat issues to avoid long-term habits.
  • Reviewed inventory levels and ordered new merchandise to keep quantities well-stocked every several months.
  • Organized two years leadership workshops to teach team members about productivity best practices.
  • Created a cutting-edge employee recognition program that increased productivity and morale.
  • Upheld high leadership standards for employees, consistently leading by example to achieve best-in-class program results.
  • Worked directly with management, Assistant Operational Managers, and the standard department to brainstorm, discuss strategy, and mitigate system issues.

Summaries

  • Assistant Operational Manager is a multi-talented Assistant Operational Manager who is consistently rewarded for planning and operational improvements.
  • Achieved a 58% improvement in delivery processing times.
  • Clear understanding of client relations and quality assurance as well as performance reporting training.
  • Well-versed in data analysis and a stickler for deadlines.
  • Composed persona with a strong sense of motivation.
  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • Ready to take on new challenges and work with a dynamic organization to achieve success.
  • A pleasant personality and a customer-focused background, as well as knowledge of strategic planning.
  • To drive improvements, streamlined and improved focused on motivating employees and working with a variety of personality types.
  • A results-oriented planner who excels at forming and retaining high-performing teams.

Accomplishments

  • Monitored and implemented energy-saving initiatives that reduced company-wide energy consumption by 21% and operational costs by $12.
  • Managed budgeting and resource allocation for up to 5 projects simultaneously, ensuring project completion within the allocated $14 budget.
  • Designed and executed employee training programs focused on enhancing workforce productivity, reducing error rates by 38%.
  • Successfully implemented a new KPI tracking system that identified key improvement areas, increasing team productivity by 25% and reducing cycle time by 3 hours.
  • Boosted on-time delivery rates by 36% through refining supplier relations and optimizing product distribution schedules.
  • Revitalized relationships with key stakeholders, driving a 65% increase in repeat business over a period of 12 months.
  • Implemented HubSpot for real-time KPI tracking, leading to corrective actions being identified and reducing mishaps by 27%.
  • Orchestrated operational changes that improved turnaround times by 18%, leading to faster service delivery and heightened customer satisfaction.
  • Streamlined inventory management through Asana, reducing stock wastage by 58% and cutting inventory operating costs by $4 annually.
  • Developed and implemented workflow improvements that enhanced departmental productivity by 28%, leading to an increase of $13 in revenue.

Affiliations

  • Institute of Industrial & Systems Engineers (IISE) – Operational Management Division
  • The Chartered Institute of Logistics and Transport (CILT)
  • Rotary International
  • International Facility Management Association (IFMA)
  • Society for Human Resource Management (SHRM)
  • Toastmasters
  • The Association for Manufacturing Excellence (AME)
  • Data-Driven Decision Making Association (DDDMA)
  • Association for Supply Chain Management (APICS)
  • Project Management Institute

Certifications

  • Certified Public Accountant (CPA)
  • Certified Facility Manager (CFM)
  • APICS Certified Supply Chain Operations (CSOP)
  • Digital Supply Chain Management Certification
  • Advanced Inventory Optimization Certification
  • Google Certified Professional Cloud Architect
  • ISO 9001:2015 Lead Auditor Certification
  • SHRM Certified Professional (SHRM-CP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Data Analytics for Operations Certification

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