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Skills

  • Employee timesheet processing
  • Data entry
  • Office supply management
  • Spreadsheet management
  • Multi-line phone proficiency
  • Document conversion
  • Travel planning
  • Multitasking
  • AP/AR proficiency
  • Sage 50 US

Work Experiences

  • Handled phone and email correspondence, made copies, and handled incoming and outgoing mail and faxes as part of my administrative duties.
  • Discovered new sources for office supplies and kept a close eye on inventory usage to save $3.
  • Conducted extensive research using a variety of resources to assist professional staff with routine and special project tasks.
  • Wrote and proofread memos, letters, and reports to ensure that they were error-free.
  • Identified and suggested improvements to existing processes in order to improve accuracy, efficiency, and service quality.
  • Improved customer service ratings by 10% by training 8 new employees on proper phone handling techniques.
  • Answered a multi-line phone system and transferred callers to the appropriate department or staff member by 17 ring.
  • Updated the program's category information in the tracking system.
  • Organized, opened, and routed incoming mail and deliveries to assist senior leaders in responding quickly to business and customer needs.
  • Maintained adequate stock levels in the office by restocking supplies and placing purchase orders.

Summaries

  • Secretary Specialist with 12 years of experience assisting with system program coordination and implementation.
  • Experienced in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
  • Proven track record of updating offices and increasing overall productivity.
  • Drafting reports and business correspondence, managing mail, and updating tracking spreadsheets are all skills I possess.
  • Secretary Specialist is a dependable and enthusiastic Secretary Specialist with 3 years of front desk management experience.
  • Highly organized and hardworking, with a clear focus on ensuring that operations are efficient and accurate.
  • Committed to high-quality organization and office management, as well as problem-solving skills.
  • Outgoing and well-organized, with exceptional coordination and interpersonal skills.
  • With strong planning, problem-solving, and communication skills, I am extremely efficient and accurate.
  • Ability to work independently or in a team environment with a self-motivated work ethic.

Accomplishments

  • Worked with IT to develop a more secure and user-friendly document backup system, which decreased data loss instances by 49%.
  • Coordinated travel arrangements for 9 executives, consistently meeting cost-saving goals and reducing expenses by 70%.
  • Monitored and replenished office inventory supplies in coordination with procurement, achieving a 56% reduction in supply shortages.
  • Assisted in the preparation and submission of 8 RFPs (Requests for Proposals), contributing to a 40% contract win rate.
  • Collaborated with HR to streamline the employee onboarding process, reducing administrative paperwork by 16%.
  • Assisted in the successful completion of method by providing critical administrative support, ensuring it met all regulatory and compliance criteria.
  • Led the reorganization of office supply inventory, improving order accuracy and reducing waste, cutting costs by 85%.
  • Resolved product issue through consumer testing.
  • Reduced processing errors by 17% through the creation of detailed error-checking protocols for high-priority documents.
  • Collected and analyzed staff activity reports to identify inefficiencies, leading to process improvements that cut operational downtime by 75% hours.

Affiliations

  • American Medical Informatics Association
  • Society of Human Resource Management
  • International Association of Administrative Professionals (IAAP)
  • Project Management Institute (PMI) - Administrative Professionals Chapter
  • Association of Certified Fraud Examiners (ACFE)
  • National Business Education Association (NBEA)
  • Association for Computing Machinery
  • Lions Club
  • Rotary International
  • Association for Office Professionals of Oregon

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Apple Certified Associate (ACA)
  • Cisco Certified Network Associate (CCNA)
  • Certified Legal Secretary - procedure
  • Business Writing & Communication Certification - Vantage
  • Certified Meeting Planner (CMP) - Meeting Professionals International (MPI)
  • Customer Service Excellence Certification - procedure
  • Data Entry Specialist Certification - initiative
  • QuickBooks Certified User (QBCU) 2023
  • Certified Records Manager (CRM) – system

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